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How much do full time customer service contractor jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for full time customer service contractor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Full Time Customer Service Contractors?

Full Time Customer Service Contractors are professionals hired on a contractual basis to handle customer inquiries, issues, and support tasks for a company. Unlike full-time employees, they typically work under a fixed-term contract but may work standard full-time hours. Their responsibilities often include answering calls or emails, resolving customer complaints, and providing product or service information. Many companies use contractors to provide flexibility and scale support teams according to business needs. These roles may be remote or on-site, depending on the employer.

What are some common challenges faced by Full Time Customer Service Contractors, and how can they be managed effectively?

Full Time Customer Service Contractors often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to different client systems and protocols. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay organized, and be proactive in learning each client’s guidelines. Utilizing company-provided resources, participating in training sessions, and seeking support from team leads or supervisors can also help contractors navigate these challenges and maintain high-quality service.

What is the difference between Full Time Customer Service Contractor vs Part Time Customer Service Representative?

AspectFull Time Customer Service ContractorPart Time Customer Service Representative
CredentialsTypically no formal certifications required, but experience preferredUsually similar; may require basic customer service skills
Work EnvironmentRemote or on-site, project-based, flexible hoursPrimarily on-site or remote, fixed or flexible hours
Employer & Industry UsageContract roles in various industries, including retail, tech, and servicesPermanent or temporary roles within customer service departments

Full Time Customer Service Contractors work on a contractual basis, often with flexible hours and project-specific tasks, while Part Time Customer Service Representatives typically hold ongoing, fixed schedules within a company's customer service team. Both roles require strong communication skills, but contractors usually have more flexibility and less job security compared to part-time employees.

What are the key skills and qualifications needed to thrive as a Full Time Customer Service Contractor, and why are they important?

To thrive as a Full Time Customer Service Contractor, you need strong communication skills, problem-solving abilities, and prior experience in customer service or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and proficiency with office productivity tools are typically required. Exceptional listening skills, patience, and adaptability help you build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a competitive environment.
What cities are hiring for Full Time Customer Service Contractor jobs? Cities with the most Full Time Customer Service Contractor job openings:
What are the most commonly searched types of Customer Service Contractor jobs? The most popular types of Customer Service Contractor jobs are:
What states have the most Full Time Customer Service Contractor jobs? States with the most job openings for Full Time Customer Service Contractor jobs include:
Full Time Customer Service Contractor jobs near you

Full-Time Customer Service Associate

The UPS Store #0026

Lake Forest, CA • On-site

$22/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
*Some of the perks of joining The UPS Store team!
* Full-time position (40 hours)
* Day time retail hours 8:30am-6:30pm - Flexible hours
*Meal compensation
*Medical Benefits
* Paid Vacation
* 401k plan
* Paid day off on your birthday
*Monthly sales incentives in additional to base salary
JOB DESCRIPTION
  • The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be:
  • Prompt, reliable, and responsible
  • Weekend availability is a must
  • Strong computer skills and training in applications will be provided.
  • Able to operate independently and be self-driven to complete tasks
  • Excellent written and verbal communication skills
  • Fluent English & Spanish speaking is a plus
  • Able to lift 50 pounds
  • The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest.

RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Able to lift 50+ pounds
  • Communicates effectively with customers
  • Prompt, reliable, and responsible
  • Available to work weekdays and weekends.

QUALIFICATIONS
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • High school diploma or GED required

BENEFITS
  • Medical Insurance
  • Flexible Schedule and Daytime hours
  • Uniforms Provided
  • Advancement Opportunities ability to grow within the company
  • Monthly Sales Incentives
  • Company-paid Notary and Live Scan / Fingerprinting certification
  • Retail Store day time hours 8:30am - 7:00pm

COMPENSATION
  • Starting at $17 hr (after training) up to $22 hr w/ Sales Incentive (Salary Based + medical benefits)

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