Full Time Counselor Jobs in Edmonton, AB (NOW HIRING)

Out-of-Scope

Permanent, Full-Time

Location: Edmonton or Calgary. This role is eligible for hybrid - this means you'll have the flexibility of working from home and in the office (in Edmonton or Calgary), on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

Division - Claims (Alberta)

Pay Range: $65,456 - $88,351

Closes: September 1, 2026.

We're looking for an Intermediate Adjusters (Bodily Injury) to join our Alberta Claims team in Edmonton or Calgary.

It's an exciting time to join our Bodily Injury team.

Alberta's automobile insurance system is evolving, and our Claims operation is evolving with it.

Our Bodily Injury team will continue to manage and resolve existing bodily injury claims through their lifecycle, while claims involving injury and liability exposures will remain part of Alberta's automobile insurance landscape under the new model. That means we're looking for experienced claims professionals who can bring strong technical judgment, sound decision-making and a resolution-focused approach to a changing environment.

In this role, you'll manage bodily injury claims of varying complexity from investigation through resolution. You'll assess liability and damages, evaluate medical and other supporting information, establish appropriate reserves, negotiate settlements and work with claimants, legal counsel and other professionals to achieve fair and timely outcomes.

You'll also be joining a team preparing for the future of claims in Alberta. If you enjoy complex problem-solving, negotiation and technical claims work - and want the opportunity to develop your expertise while being part of an evolving claims environment - this may be the opportunity for you.

General Accountability

Responsible for investigating, negotiating and settling moderately complex automobile bodily injury claims in accordance with the prescribed authority and identifies where the personal injury cap would apply. Majority of files are settled via the telephone. Directs and monitors the investigation, negotiation and/or settlement of claims through the use of independent adjusters when necessary.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

Claims Adjusting

• Investigates bodily injury claims.

• Evaluates claims and sets up adequate reserves.

• Analyzes information gathered, determines coverage and assesses liability and damages.

• Negotiates with claimants and lawyers and settles within authority limits.

• Maintains effective communication with experts, management and internal and external counsel.

• Attends mediations, settlement conferences and pre-trials.

• Participates in the dispute resolution process, arbitrations and legal proceedings.

• Directs and monitors the investigation, negotiation and/or settlement of claims through the use of independent adjusters (when necessary due to the nature of the claim).

• Acts as a resource and provides support, guidance, advice and direction to less senior staff.

Customer Experience

• Supports corporate culture and vision which fosters positive relationship with our insureds and third parties.

• Provides timely and professional customer service.

• Handles claims issues and resolutions in a proactive manner.

• Engages in dialogue supporting team efficiencies and process improvements

Stakeholder Relationship

• Builds and maintains positive working relationships with insureds, brokers, service providers, legal counsel, company and industry participants.

• Provides insight for auto adjusters to aid in investigation and coordination of experts.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.

• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education and Experience

• A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.

• 3 - 5 years' experience adjudicating claims of varying complexity including work with commercial losses.

Knowledge, Skills and Abilities

• Knowledge of the principles and practice of insurance, claims policies and procedures, and automobile insurance products.

• Knowledge of Minor Injury Regulation, Fatal Accidents Act.

• Knowledge of medical terminology.

• Knowledge of the legal process as it relates to bodily injury claims.

• Ability to quantify loss based on medical documentation and case law research

Behavioural Competencies

Leader Level 2 - Applies (Self & Others)

• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions

• Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms

• Change Agility - Is Nimble, Shifts Gears Quickly and Comfortably

• Leadership - Leads Self and Others

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