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General Responsibility

The Baggage Handling Service Manager will oversee the delivery of all services defined in the contract for the operation and maintenance of critical airport infrastructure at Burbank International Airport. This includes Passenger Boarding Ramps (PBR), Baggage Handling Systems (BHS), Checked Baggage Inspection Systems (CBIS), control room operations, encoding, and baggage jam resolution.

The Baggage Handling Service Manager is responsible for the full lifecycle of service delivery, planning, execution, compliance, performance management, and client communication, ensuring all activities are aligned with contract requirements, safety standards, and PBP Services operational excellence framework.

Key Responsibilities

· Lead all site-based Operations & Maintenance activities in accordance with contractual obligations and performance targets.

· Interpret organizational strategy into clear operational plans, communicating objectives to the team and driving accountability.

· Supervise, motivate, and develop a multidisciplinary team to achieve high standards in service delivery, safety, and efficiency.

· Ensure accurate and timely reporting, internally to PBP leadership and externally to the Airport Authority.

· Oversee CMMS documentation and integrity, including preventative maintenance (PM), corrective actions, inventory, and labor hour tracking.

· Implement and maintain site-specific policies and procedures related to safety, quality assurance, training, contingency planning, and attendance.

· Collaborate with the airport to manage spare parts allowances, inventory levels, and support budget development and forecasting.

· Champion a culture of continuous improvement across maintenance and operational processes.

· Maintain effective client relationships and act as the primary point of contact for BUR stakeholders.

· Ensure compliance with all airports, local, state, and federal regulations relating to O&M operations.

Qualifications and Experience

Minimum 5 years as a team lead, supervisor, or manager in an airport.

Minimum 10 years of Operations and Maintenance experience in an airport with baggage handling systems.

· Demonstrated experience in managing service contracts and interpreting/executing contractual deliverables.

· Proven ability to manage multidisciplinary teams in a dynamic, safety-critical environment.

· Advanced proficiency in Computerized Maintenance Management Systems (CMMS) and Microsoft Office Suite (Excel, Word, Outlook, MS Project).

· Familiarity with Six Sigma, Lean principles, or other continuous improvement methodologies preferred.

· Strong understanding of spare parts logistics, labor management, and operational budgeting.

· Experience with HRIS systems such as Paylocity is an advantage.

· Ability to travel regularly across North America.

· Valid U.S. driver’s license and ability to meet company insurability requirements.

Competencies and Attributes

· Strong leadership presence with the ability to influence and align team performance to strategic goals.

· Exceptional communication skills, both verbal and written for internal team coordination and external client interaction.

· Results-driven mindset with excellent time management and organizational skills.

· Ability to analyze complex operational issues and implement sustainable solutions.

· High attention to detail, with a focus on compliance, safety, and technical quality.

· Professionalism, integrity, and confidentiality in all aspects of people and operations management.

· Commitment to fostering a culture of safety, accountability, and continuous improvement.

Benefits:

· Medical / Dental / Life Insurance

· Paid Time Off (PTO)

· 401(k) Retirement Plan

· Full-time, onsite role with Monday–Friday daytime schedule

We are a full-service provider for Airport Locations within the United States. We support major airline operations by maintaining and servicing critical airport systems that keep flights moving safely and on time. Our team works on-site in a stable, long-term environment.