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Full Time Archtics Jobs (NOW HIRING)

AEG

Fan Experience Seasonal Representative

Kansas City, MO · On-site

$13.75 - $17.50/hr

... full-time position. ESSENTIAL ACCOUNTABILITIES: * Field and respond to all forms of inbound ... Experience with Archtics and/or Microsoft Dynamics a plus * Experience in customer service a plus

AEG

Client Services Executive

San Francisco, CA · On-site

$26.44/hr

This full-time position reports to the Manager, Client Services and will work out of our San ... Salesforce, Archtics, and Tixr experience preferred * Bachelor's degree or equivalent * Outstanding ...

George Washington University

$65K - $94K/yr

Experience with Ticketmaster systems, including TM Host, Archtics, and Account Manager, is desired ... Level 2 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Hours of work must be ...

OCVIBE

Pricing & Inventory Manager

Anaheim, CA · On-site

$80K - $105K/yr

The Pricing & Inventory Manager is a full-time, exempt position reporting to the Senior Director ... Knowledge of Ticketmaster Archtics is a plus * Must have excellent proficiency in Excel * Strong ...

AEG

Sales Development Representative

Miami Gardens, FL · On-site

Manager, Sales DevelopmentStatus: Full-time Summary: You've competed your whole life, and you love ... Experience with Archtics and Microsoft Dynamics a plus. * Ability to work non-traditional hours, in ...

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Full Time Archtics information

What are the key skills and qualifications needed to thrive as a Full Time Archtics professional, and why are they important?

To thrive as a Full Time Archtics professional, you need expertise in ticketing operations, customer service, and data management, often supported by experience with event or box office environments. Familiarity with Archtics ticketing software, CRM systems, and reporting tools is typically required. Strong problem-solving skills, attention to detail, and effective communication help you excel in client interactions and resolve issues efficiently. These skills ensure smooth ticketing experiences for customers and support the operational success of events and venues.

What are some common challenges faced by Full Time Archtics professionals when managing ticketing operations for large events?

Full Time Archtics professionals often encounter challenges such as managing high ticket demand during peak sales periods, troubleshooting technical issues with the ticketing platform, and ensuring data accuracy for reporting and access control. They must coordinate closely with event organizers, IT teams, and customer service to deliver a smooth purchase experience. Staying adaptable and detail-oriented helps in resolving issues quickly and maintaining positive relationships with both clients and patrons.

What are Full Time Archtics?

Full Time Archtics are professionals who specialize in working with the Archtics ticketing system, which is widely used in the live entertainment and sports industries for ticket sales, event management, and customer relationship management. These employees are typically responsible for maintaining and configuring the Archtics platform, assisting with ticket inventory, supporting box office operations, and providing technical support to staff and customers. Their role may also involve generating reports, troubleshooting system issues, and ensuring a smooth ticketing experience for both clients and patrons.

Fan Experience Seasonal Representative

AEG

Kansas City, MO • On-site

$13.75 - $17.50/hr

Full-time

Posted yesterday

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Position Profile: Fan Experience Seasonal Representative
Department: Fan Experience
Reports to: Manager of Fan Experience
Status: Seasonal, Hourly JOB SUMMARY: Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a week and is slated to run from June 2026 through the end of the 2026-27 football season (subject to change) with the opportunity to potentially funnel into a full-time position. ESSENTIAL ACCOUNTABILITIES:
  • Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner.
  • Provide proactive, world-class service to continually exceed the expectations of Season Ticket Members, guests, and fans.
  • Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary. Use empathy in conversations and handle difficult situations effectively and objectively.
  • Foster and maintain positive relationships with Season Ticket Members.
  • Log all customer feedback, comments and concerns received via telephone, email, or any other means from STMs and the public to maintain detailed accounts of correspondence.
  • Work all Chiefs games and special events.
  • Help execute Season Ticket Member events and other stadium events, as assigned.
  • Assist with communication on event day, including the text messaging program.
  • Disseminate, dispatch, and follow up on reported issues and requests as needed.
  • Dispatch and record ADA service requests on event day.
  • Communicate with and prepare gameday staff members for all games and special events as assigned.
  • Assist with special projects as needed.
COMPETENCIES:
  • Verbal and Written Communication: Attentive, listens and understands guests needs to effectively communicate and responds to their needs thoroughly and accurately. Uses proper grammar and punctuation and is formal in style. Displays exceptional attention to detail.
  • Work Quality: Takes challenges head on and doesn't shy away from difficult conversations. Excels at tasks and projects in accordance with quality standards and always implements critical thinking.
  • Service Mindset: Genuine desire to be helpful. Asks important questions, is empathetic, remains objective and ultimately uses resources and acts empowered to deliver a resolution to the best of their ability. Anticipates follow up questions and takes initiative to provide guests information.
  • Time Management: Task-focused and utilizes time management wisely to accomplish assignments.
  • Teamwork and Collaboration: Actively engages colleagues and participates in dialogue. Assists others, welcomes collaboration, and works alongside peers to meet phone call and email benchmarks.
  • Relationship Building: Patient, understanding and engages in conversation with guests. Participates in proactive outreach and makes relationship building a priority.
  • Proactive: Ability to find solutions, is resourceful and acts confidently. Eager to learn, take on projects, responsibilities and to be knowledgeable. Identifies new opportunities, shares ideas, and researches information to make informed decisions.
PHYSICAL REQUIREMENTS:
  • Light office duties and activities.
MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
  • Bachelor's degree
  • Excellent computer skills
  • Helpful, friendly, and patient attitude
  • Strong oral and written communication skills
  • Excellent interpersonal skills
  • Ability to accurately record information
  • Experience with Archtics and/or Microsoft Dynamics a plus
  • Experience in customer service a plus

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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