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Full Time Archtics Jobs (NOW HIRING)

AEG

Coordinator of Ticket Operations

Milwaukee, WI · On-site

The Milwaukee Admirals Hockey Club is looking for a full-time Ticket Operations Coordinator to ... Process monthly payments in Archtics for Ads365 Season Ticket Membership payment plans and identify ...

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Full Time Archtics information

What are the key skills and qualifications needed to thrive as a Full Time Archtics professional, and why are they important?

To thrive as a Full Time Archtics professional, you need expertise in ticketing operations, customer service, and data management, often supported by experience with event or box office environments. Familiarity with Archtics ticketing software, CRM systems, and reporting tools is typically required. Strong problem-solving skills, attention to detail, and effective communication help you excel in client interactions and resolve issues efficiently. These skills ensure smooth ticketing experiences for customers and support the operational success of events and venues.

What are some common challenges faced by Full Time Archtics professionals when managing ticketing operations for large events?

Full Time Archtics professionals often encounter challenges such as managing high ticket demand during peak sales periods, troubleshooting technical issues with the ticketing platform, and ensuring data accuracy for reporting and access control. They must coordinate closely with event organizers, IT teams, and customer service to deliver a smooth purchase experience. Staying adaptable and detail-oriented helps in resolving issues quickly and maintaining positive relationships with both clients and patrons.

What are Full Time Archtics?

Full Time Archtics are professionals who specialize in working with the Archtics ticketing system, which is widely used in the live entertainment and sports industries for ticket sales, event management, and customer relationship management. These employees are typically responsible for maintaining and configuring the Archtics platform, assisting with ticket inventory, supporting box office operations, and providing technical support to staff and customers. Their role may also involve generating reports, troubleshooting system issues, and ensuring a smooth ticketing experience for both clients and patrons.
Ticket Operations Manager | Full-Time | Moody Center

Ticket Operations Manager | Full-Time | Moody Center

Spectra

Austin, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview
The Ticket Operations Manager works closely with our premium team to manage the tickets for our premium areas. This role also manages full-time and part-time employees in the Ticketing Office. Product specialization will include Archtics, TM1, and Account Manager. The Ticket Operations Manager will work directly with the Premium Sales and Service department as well as other arena teams. This role is supported by and works closely with the entire ticketing team.
This role pays an annual salary of $55,000-$65,000
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until July 10th, 2026.
Responsibilities
  • Build all events in the Archtics database for our premium membership program while working closely with Ticketing Leadership.
  • Manage Ticketing team members, including full-time and part-time staff including hiring, training, developing, and managing performance.
  • Serve as a strategic partner to the Premium Sales & Services Department by managing season renewals, member presales, including setting up Account Manager for sales to our premium ticket members.
  • Manage process for premium tickets for all suites, club seats, and loge boxes.
  • Import seats and invoice suite holders, off manifest inventory, and reserved seat club members.
  • Build various pricing for premium members including but not limited to; parking, individual pricing for suite rentals, member pricing, loge boxes, etc.
  • Event day duties for assigned events may include supporting box office, working with clients on suite level, troubleshooting ticket issues, etc.
  • Build out process and tickets for guest passes for suite members.
  • Build out process for transitioning ROFR member tickets during renewal years.
  • Report on individual event-by-event revenue for financial reconciliation.
  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
  • Submit events to Ticketmaster for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter.
  • Ensure the venue is maximizing its use of Ticketmaster Products and Services.
  • Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
  • Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
  • Perform all other duties as assigned.

Qualifications
  • The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's Degree preferred.
  • 3-5 years of experience with the Ticketmaster suite of products including Host, Archtics, TM1, Mobile Technology or other similar systems.
  • Experience with Right of First Refusal (ROFR) programs preferred.

Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable.
  • Must be able to work independently, as well as train, manage, and motivate others.
  • Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
  • Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
  • Ability to work with the public and possess conflict resolution skills.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.
  • Must be adaptable with the ability to work under pressure to meet deadlines.
  • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
  • Extremely organized and detail- oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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