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Full Time Application Support Engineer Jobs in Raleigh, NC

Gluware, Inc.

Customer Support Engineer

Raleigh, NC · Remote

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

New

Gluware, Inc

Customer Support Engineer

Raleigh, NC

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

New

Truist

Production Support Engineer III

Raleigh, NC · On-site

$40.75 - $53.25/hr

After you click Apply Now and complete your application, you'll be invited to create a profile ... by full-time or part-time status) during their first year of employment, along with 10 sick days ...

Z-EV Disty Corp

Be Seen First

Electrical Application Engineer - Low Voltage Power Distribution

Raleigh, NC · Remote

$95K - $115K/yr

Support OEMs, panel builders, utilities, and switchgear engineering teams with integration ... Familiarity with EV/DC fast-charging protection requirements Job Type: Full-time Job Location:

Collibra

Senior Customer Support Engineer II

Raleigh, NC · On-site

$104K - $130K/yr

Joining Collibra's Customer Support Team Collibra is looking for a Senior Customer Support Engineer ... You will have a broad understanding of the use cases our application provides and detailed ...

Celonis

Senior Customer Support Engineer

Raleigh, NC · On-site

Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units ... Any information you submit to Celonis as part of your application will be processed in accordance ...

Truist

Lead Reliability Engineer

Raleigh, NC · On-site

$99.60K - $125.40K/yr

Proven experience in technical support, troubleshooting, and application support. * Strong ... by full-time or part-time status) during their first year of employment, along with 10 sick days ...

Truist

Middleware Messaging Engineer

Raleigh, NC · On-site

... of application support and an understanding of best practices. 9. Typically leads moderately ... by full-time or part-time status) during their first year of employment, along with 10 sick days ...

Truist

Middleware Messaging Engineer

Raleigh, NC · On-site

... of application support and an understanding of best practices. 9. Typically leads moderately ... by full-time or part-time status) during their first year of employment, along with 10 sick days ...

Truist

Platform Engineer II

Raleigh, NC · On-site

... of application support and an understanding of best practices. 9. Typically leads moderately ... by full-time or part-time status) during their first year of employment, along with 10 sick days ...

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Full Time Application Support Engineer information

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$47

$70

How much do full time application support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for full time application support engineer in Raleigh, NC is $47.18, according to ZipRecruiter salary data. Most workers in this role earn between $37.64 and $55.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Application Support Engineer, and why are they important?

To thrive as a Full Time Application Support Engineer, you generally need expertise in troubleshooting, software application support, and a relevant degree in computer science or a related field. Familiarity with ticketing systems, databases (such as SQL), and common programming or scripting languages is typically required, and certifications like ITIL can be advantageous. Strong problem-solving abilities, effective communication, and a customer-focused mindset help you stand out in this position. These skills are crucial for resolving technical issues efficiently, ensuring application stability, and delivering excellent user support.

What are some common challenges faced by Application Support Engineers in a full-time role, and how can they be addressed?

Full-time Application Support Engineers often encounter challenges such as managing high-priority incidents, balancing multiple support tickets, and quickly troubleshooting unfamiliar issues. Effective communication with both end-users and development teams is crucial, as is maintaining up-to-date documentation for recurring problems. Proactively learning about the application's architecture and staying organized with incident tracking tools can help address these challenges, ensuring timely resolutions and continuous improvement in service quality.

What are Full Time Application Support Engineers?

Full Time Application Support Engineers are professionals responsible for maintaining and supporting software applications to ensure they run smoothly and efficiently for users. They diagnose and resolve technical issues, work with development teams to fix bugs, and assist users with troubleshooting problems. In addition, they may monitor system performance, apply updates, and help implement new features. Their goal is to minimize downtime and ensure a high-quality user experience for the applications they support.

What is the difference between Full Time Application Support Engineer vs Application Analyst?

AspectFull Time Application Support EngineerApplication Analyst
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or HDIBachelor's in IT, Business, or related field; certifications like ITIL or Business Analysis certifications
Work EnvironmentSupport teams, help desks, client-facing roles, on-site or remoteBusiness units, IT departments, client-facing, often in office settings
Employer & Industry UsageTech companies, service providers, financial institutionsFinancial, healthcare, retail, and other industries requiring system analysis

The Full Time Application Support Engineer primarily focuses on maintaining and troubleshooting software applications, ensuring system uptime, and providing technical support. In contrast, an Application Analyst often analyzes business needs, recommends solutions, and works closely with stakeholders to optimize application performance. While both roles require technical knowledge and certifications like ITIL, their core responsibilities and daily tasks differ, making them distinct career paths within the IT industry.

What are the most commonly searched types of Application Support Engineer jobs in Raleigh, NC? The most popular types of Application Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Full Time Application Support Engineer jobs in Raleigh, NC? For Full Time Application Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Full Time Application Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Full Time Application Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Application Support Engineer jobs? Cities near Raleigh, NC with the most Full Time Application Support Engineer job openings:
Full Time Application Support Engineer jobs near you
Production Support Engineer - Assistant Vice President

Production Support Engineer - Assistant Vice President

Deutsche Bank

Cary, NC • On-site

$100K - $153K/yr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Deutsche Bank rating

7.7

Company rating: 7.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

74th of 141 rated banks

Job description

Job Description:
Job Title Production Support Engineer
Corporate Title Assistant Vice President
Location Cary, NC
Who we are
In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas.
Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.
Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here
Overview
As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms that protect the Bank's global operations. You will play a key role in maintaining stability, availability, and security while driving automation across production support processes. Working as part of the Information Security Production Services (ISPS) team, you will collaborate closely with engineering and business partners in a fast-paced, follow-the-sun support model. Your work will directly enable the secure and reliable operation of Deutsche Bank's technology environment.
What We Offer You
  • A diverse and inclusive environment that embraces change, innovation, and collaboration
  • A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  • Educational resources, matching gift and volunteer programs

What You'll Do
  • Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability
  • Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and post-incident review
  • Maintain high availability of critical services by meeting defined Key Performance Indicator (KPIs), Service Level Agreements (SLAs), and MTTR targets
  • Partner with engineering and program teams to onboard support for new applications and ensure production readiness
  • Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues
  • Drive automation initiatives to reduce manual effort and continuously improve the production support environment

Skills You'll Need
  • Proven experience supporting applications in a controlled production environment within a large enterprise or financial services organization
  • Strong knowledge of UNIX/Linux and Windows environments with Ansible automation having the ability to create scipt for daily operations (e.g., Python, Shell, Ansible)
  • Demonstrated experience managing incidents, problems, and changes within ITIL/Service Now based operations
  • Working knowledge of databases and data querying (e.g., Oracle, MS SQL)
  • Hands on experience in GCP, Secrets Management, supporting security or endpoint platforms, including EDR or similar security tooling. Understanding of GitHub/terraform workflow.

Skills That Will Help You Excel
  • Automation-first mindset with a focus on reliability and service improvement
  • Strong communication skills with the ability to translate technical issues for non-technical stakeholders
  • Experience working with global, distributed teams across time zones
  • Familiarity with DevOps, Site Reliability Engineering (SRE), and Agile methodologies
  • Relevant certifications such as ITIL Foundation or cloud certifications

Expectations
It is the Bank's expectation that employees hired into this role will work in the Cary, NC office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email HR.Direct@DB.com.
#LI-HYBRID
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank's Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.

What Deutsche Bank employees say

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About Deutsche Bank

Sourced by ZipRecruiter

Deutsche Bank is the leading German bank with strong European roots and a global network. We're driving growth through our strong client franchise. Against a backdrop of increasing globalization in the world economy, Deutsche Bank is very well-positioned, with significant regional diversification and substantial revenue streams from all the major regions of the world. We serve our clients' real economic needs in commercial banking, investment banking, private banking and asset management. We are investing heavily in digital technologies, prioritizing long term success over short-term gains, and serving society with ambition and integrity.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Social media

Twitter

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