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Branch Manager

Position Summary: The Branch Manager is responsible for all daily aspects of running the branch. This includes ensuring the profitability of the branch and a high level of customer satisfaction. This position develops and maintains strong skills of business development. This is a supervisory position.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position:

• At a minimum level, this person should be achieving the following:
• One new client per month.
• 20 people out per day.
• Volume of $30k in billing per week.
• At a master level, this person is eligible for promotion. Mastery of this level includes:
• One new client per week.
• 40 people out per day.
• Volume of $50k per week.

Leadership:

• Maintain a results-driven leadership approach, leading by example.
• Lead, develop, coach, and motivate branch staff and create a strong team environment.
• Ensure that branch employees always follow the HQNW core values.
• Train and coach all new HQNW employees hired for the branch.
• Schedule and ensure timely meetings with core staff to ensure metric and goals are hit.
• Establish a weekly work schedule for branch employees and submit to area manager.
• Mediate any employee issues using counseling and progressive discipline practices.
• Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled, and payouts are timely.
• Perform any of the responsibilities of Assistant Branch Manager and/or Staffing Coordinator as needed.
• Leading and/or delegating any other duties assigned by the Regional Manager or HQNW Corporate as needed.

Sales:

• Start each day by opening the branch office, dispatching, then going out on sales calls.
• 60% of the branch manager duties are sales related and requires achieving sales metrics:
• Make 20 phone calls per day to potential clients.
• Spend a minimum of 2 hours per day out on in-person sales calls.
• Gain one new client per week.
• Build relationships with customer visits.
• Manage and grow existing customer accounts by closing additional up-sell and cross-sell opportunities.
• Execute branch sales strategy by sourcing and qualifying new leads, developing our KPIs, and pricing and closing orders exceeding 25% GP
• Find solutions for any staffing issues from customers, and deepen relationships by filling additional roles.
• Conduct customer calls in a timely manner and resolve escalated issues. Involve area manager when needed.
• Demonstrate proficient business acumen to include financial performance and success in developing and maintaining customer relationships. Target profit per hour is $5 per FTM. Must maintain profitability of X%?

Operations:

• Dispatch Field Team Members (FTMs) with clear expectations of site work, client, and behavior.
• Sign out any PPE or equipment for job with FTM.
• Mitigate any issues with FTMs.
• Perform daily and weekly pay outs for FTMs.
• Submit all billing/invoicing for the branch by close of business on Tuesdays.
• Ensure that certified payroll is completed each week.
• Conduct accounts receivable collection calls starting at day 30.
• Submit billing adjustments to after manager approval when necessary.
• Create a culture of safety by conducting site visits and meetings with customers and FTMs.
• Seek ways to streamline processes for operational efficiency and excellence and share best practices with the team.

Human Resources:

• Handle all FTM unemployment claims in a timely manner and follow policy.
• Handle all workers compensation claims in a timely manner and follow policy.
• Conduct workers compensation investigations.
• Assign pay-cards.
• Recruit FTMs and coach branch core staff to screen 15 new Field Team Members (FTMs) per week as a branch.
• Oversee and participate in recruiting for all staffing needs.
• Drive to off-site recruiting events.
• Schedule job fairs and branch employee participation.

Requirements:

Education/Experience:

• High School Diploma/GED; College Degree preferred.
• 3+ years of business or leadership experience.
• 1+ year(s) of professional experience working in sales and customer service with proven performance.
• 1+ year(s) of supervisory experience
• Prior experience in staffing experience is a plus.
• Clean background and drug screen.
• Reliable transportation, with clean MVR.
• Able to work weekends when needed.

Skills:

• Effective and excellent verbal, written and interpersonal communication skills.
• Excel in the listening process of attentiveness and reflection.
• Able to work with all levels of employees and management.
• Exceptional organizational and time management skills.
• Strong attention to detail and awareness of internal and external customer needs.
• Able to execute, prioritize work, delegate and meet scheduled deadlines while handling multiple tasks.
• Able to function as a team player, as well as independently.
• Able to maintain composure in highly stressful or adverse situations.
• Able to drive processes, improve operational performance, and achieve results.
• Able to effectively interact and build relationships with a diverse employee population.

Environmental Conditions and Physical Demands:

Non-confined office-type setting and is free to move about at will. The position includes driving a vehicle which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

In the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

May operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, laptop computer, personal computer, tablet, printers, or other equipment as directed.