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Background as a Field Service Rep (FSR) or experience with NETA testing agents. * Strong ability to ... If you would like to discuss becoming a preferred staffing vendor to OnQ please contact our talent ...

$116K - $149K/yr

Background as a Field Service Rep (FSR) or experience with NETA testing agents. * Strong ability to ... If you would like to discuss becoming a preferred staffing vendor to OnQ please contact our talent ...

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Infographic showing various Fsr Contact Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.

Field Service Representative - Switzerland

Savannah, GA • On-site

Gulfstream Aerospace Corporation
Aviation • 10K+ employees

Full-time

Re-posted 19 days ago


Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz


Job description

Field Service Representative - Switzerland
Unique Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.
Must have the ability to legally reside and be employed in Switzerland and/or the European Union countries without visa sponsorship. Necessary to speak English. Multiple languages preferred. EASA License B1/B2 or an FAA A&P. Experience with Gulfstream and multiple Gulfstream aircraft types required.
Education and Experience Requirements
Bachelor's Degree Aviation maintenance or related curriculum or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years combined experience. A&P (FAA Airframe and Powerplant) license preferred.
Position Purpose:
The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
  1. Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email. During AOGs, assesses and identifies local operator's technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor's reps, and customer. Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
  2. Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries by supporting COR briefings and addressing all issues and discrepancies associated with new aircraft operations.
  3. Technical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events. Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions. Face to Face interactions with operators on technical issues and support events in region.
  4. Regional contact for obtaining technical support from Gulfstream's Customer Support. Provide problem resolution support for all of Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft anywhere in the world on any day and at any time.
  5. Provide guidance to customers on complex technical tasks and the proper installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with all company products.
  6. Technical data gathering/communication including: Service Fleet Status squawks for technical event troubleshooting actions & details; Operational difficulties and recommended changes to procedures or systems; Submit Abnormal Situation Reports (ASR) when scheduled passenger trips are impacted due to significant incidents, accidents and operational events; Technical information related to maintenance and operational problems for correction and resolution; Coordinates non-technical requests and escalations to Account Managers or responsible business units.
  7. Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
  8. Provide the Operations Manager with timely and accurate reports regarding any significant issues, events and changes to assigned area customers, as well as, recommendations for authoring, maintaining, and editing Field Service Departmental Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.

Perform other duties as assigned.
Other Requirements:
  1. A & P license and 4 years of related aircraft experience in addition to 5 years combined experience in following area(s) may offset the Bachelor degree: GAC FSR, GAC EIS Rep, TechOps Specialist, Technician whom maintain/repair one or more GAC A/C including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing.
  2. Formal maintenance training on all in-production Gulfstream model aircraft highly desirable.
  3. Use/apply technical data (manuals, drawings, schematics, etc.).
  4. Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable.

Additional Information
Requisition Number: 234834
Category: Service Center
Percentage of Travel: Up to 75%
Shift: First
Employment Type: Full-time
Posting End Date: 09/10/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Copyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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About Gulfstream

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Copyright © 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company ( . Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Savannah, GA, US

Year founded

1958