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Frontline Jobs in Boston, MA (NOW HIRING)

Tjx

ENGAGEMENT COORDINATOR

North Andover, MA

$16 - $16.50/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline ...

New

TJX Companies

Retail Front End Supervisor

Reading, MA · On-site

$17.25 - $17.75/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline ...

HomeGoods

ENGAGEMENT COORDINATOR

North Andover, MA

$16 - $16.50/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline ...

TJX Companies

Engagement Coordinator

Newton, MA · On-site

$17.25 - $17.75/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline ...

HomeGoods

Engagement Coordinator

Newton, MA

$17.25 - $17.75/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline ...

TJX Companies

Engagement Coordinator

Newton, MA · On-site

$17.25 - $17.75/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline ...

TJX Companies

Retail Front End Supervisor

Reading, MA · On-site

$17.25 - $17.75/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline ...

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Frontline information

See Boston, MA salary details

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How much do frontline jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for frontline in Boston, MA is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.97 per hour, depending on experience, location, and employer.

What is a frontline worker?

Frontline workers are employees whose jobs require them to be physically present at their workplace and interact directly with customers, clients, or the public. They are often the first point of contact in industries such as healthcare, retail, transportation, education, and public safety. Examples include nurses, teachers, retail associates, delivery drivers, and police officers. Their roles are essential for maintaining daily operations and providing critical services, especially during emergencies or crises.

What are common challenges faced by frontline workers, and how can they be managed on the job?

Frontline workers often encounter high-pressure situations, such as managing demanding customer interactions or quickly adapting to changing priorities. Staying calm under stress, maintaining clear communication, and practicing effective time management are essential for success. Many organizations provide training and support resources to help frontline staff navigate these challenges, and teamwork is often emphasized to ensure a supportive work environment. Building strong relationships with colleagues and supervisors can also provide valuable guidance and encouragement.

What are the key skills and qualifications needed to thrive as a frontline worker, and why are they important?

To thrive as a frontline worker, you need strong customer service skills, problem-solving ability, and often a high school diploma or relevant vocational training. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic workplace safety protocols is typically required. Outstanding communication, resilience, and teamwork make someone excel in this role. These skills are important because they ensure effective service delivery, a positive customer experience, and smooth daily operations in high-pressure environments.

What is the difference between Frontline vs Healthcare Assistant?

AspectFrontlineHealthcare Assistant
Required CredentialsVaries by role; often includes certifications like CPR, first aid, or specific trainingTypically requires a healthcare assistant certification or equivalent
Work EnvironmentPublic service settings, emergency response, community outreachHospitals, clinics, care homes
Employer & Industry UsageGovernment agencies, emergency services, NGOsHealthcare facilities, private clinics
Common Search & ComparisonOften compared for frontline emergency or public service rolesCompared for patient care and support roles

Frontline roles generally involve emergency response, public service, or community outreach, requiring specific certifications and working in diverse environments. Healthcare Assistants focus on patient support within healthcare facilities, often with specialized healthcare certifications. Both roles are essential in their sectors but differ mainly in scope, environment, and required credentials.

How to apply for a job on Frontline?

To apply for a Frontline job, visit the company's careers page or job portals where the position is listed, create an account, and submit your application along with a resume and cover letter. Ensure you meet the job requirements and follow the application instructions carefully.

What is frontline recruiting and hiring?

Frontline recruiting and hiring involves sourcing, screening, and selecting candidates for entry-level or operational roles, often in industries like retail, hospitality, or manufacturing. It typically requires quick assessment of skills and availability, with a focus on filling positions efficiently to meet business needs.

What are popular job titles related to Frontline jobs in Boston, MA?

For Frontline jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Frontline jobs in Boston, MA look for?

The top searched job categories for Frontline jobs in Boston, MA are:

Frontline jobs near you
Infographic showing various Frontline job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $41,030 per year, or $19.7 per hour.

Frontline Leader Full Time

BJ's Wholesale Club Holdings, Inc.

Weymouth, MA • On-site

$19 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

BJ's Wholesale Club rating

6.0

Company rating: 6.0 out of 10

Based on 765 frontline employees who took The Breakroom Quiz

355th of 426 rated retail wholesalers

Job description

A World-Class Team
BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
We're a team built on purpose and opportunity. Join us and be part of something meaningful.
Why You'll Love Working at BJ's
At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.
Here's just some of what you can look forward to:
  • Weekly Pay: Get paid every week so that you can manage your money on your terms.
  • Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
  • Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
  • Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
  • 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
  • Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*

*Eligibility requirements vary by position.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $19.00 - $23.75.
Job Summary
Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.
Leadership:
  • Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
  • Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
  • Communicate effectively. Provide the information teams require to be successful.
  • Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
  • Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:
  • Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:
  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.
  • Define and model GOLD- Grand opening look daily
    • All items stocked and promotional plans executed
    • Maintain visible accurate signage
    • Clean and organized, inside and out

Primary Tasks, Responsibilities, and Key Accountabilities
  • Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
  • Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
  • Drives membership metrics through acquisition, retention, loyalty and experience programs.
  • Drives member engagement, speed, and productivity on the front end.
  • Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
  • Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
  • Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
  • Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
  • Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
  • Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.
  • Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
  • Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
  • Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
  • Supervises the cleanliness of the front of club member servicing areas.
  • Ability to navigate within system applications.
  • Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
  • Performs other duties as assigned, including working in other departments as needed.
  • Maintains all club policies and procedures.
  • Regular, predictable, full attendance is an essential function of this job.

Qualifications
  • Prior leadership experience preferred.
  • Prior Membership or sales knowledge and experience preferred.
  • Prior cashier experience preferred.
  • Basic math skills required.

Environmental Job Conditions
  • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.

What BJ's Wholesale Club employees say

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