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Frontline Technical Support Jobs in Oregon (NOW HIRING)

Robert Half

M365 Specialist

Salem, OR · On-site

$55 - $62/hr

Deliver high-level technical support to end users ranging from frontline employees to C-suite executives. * Communicate technical issues proactively and maintain accurate documentation and project ...

R-2 Contractors

IT Senior Technician

Prineville, OR · On-site

$28 - $34/hr

... support daily technical operations and maintain operational stability across all company locations. This position serves as the primary frontline contact for user issues, resolving hardware and ...

R-2 Contractors

IT Senior Technician

Prineville, OR · On-site

$28 - $34/hr

... support daily technical operations and maintain operational stability across all company locations. This position serves as the primary frontline contact for user issues, resolving hardware and ...

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Frontline Technical Support information

What is frontline technical support?

Frontline technical support roles involve assisting customers or end-users with troubleshooting and resolving technical issues related to products or services. These professionals are typically the first point of contact for customers seeking help, whether by phone, email, chat, or in person. Their responsibilities often include diagnosing problems, providing step-by-step solutions, escalating more complex issues to higher-level support, and ensuring customer satisfaction. Frontline technical support staff need strong communication skills, technical knowledge, and patience to effectively handle a wide range of inquiries. They play a crucial role in maintaining positive customer relationships and ensuring smooth operation of technical products.

What skills and qualifications are needed for frontline technical support?

To thrive as a Frontline Technical Support professional, you need strong troubleshooting abilities, a solid understanding of IT systems or relevant products, and typically at least an associate degree or equivalent experience in technology. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms is essential. Exceptional communication, patience, and problem-solving skills help you effectively support customers and resolve issues. These skills ensure timely, high-quality assistance that builds customer trust and keeps operations running smoothly.

How does frontline technical support collaborate with other teams to resolve complex customer issues?

Frontline Technical Support professionals often serve as the first point of contact for customer issues. When they encounter complex problems that require specialized expertise, they collaborate closely with Tier 2 or Tier 3 support teams, product engineers, or IT specialists. This collaboration usually involves detailed documentation of the customer’s issue, escalation through ticketing systems, and ongoing communication to ensure the customer's problem is resolved efficiently. Effective teamwork and clear communication are key to delivering a seamless support experience for both customers and internal teams.

M365 Specialist

Salem, OR • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$55 - $62/hr

Temporary

Posted 15 days ago

Job description

Robert Half is seeking an experienced Microsoft 365 Subject Matter Expert to assess, support, and provide recommendations to business teams for a healthcare client based in Salem, OR. This position is a 100% remote opportunity that is 6 months with the potential to extend/convert. Apply today!


Duration: 6 months with potential to extend/convert

Location: 100% remote

Schedule: Monday – Friday – Core hours in PST


Responsibilities:

  • Assess the current Microsoft 365 environment and identify gaps, risks, and opportunities for improvement.
  • Troubleshoot and resolve complex Tier III Microsoft 365 issues across Exchange, SharePoint, Teams, OneDrive, and user accounts.
  • Repair and clean up distribution lists, account issues, permissions, and identity-related problems.
  • Review retention policies, legal holds, and eDiscovery processes and help document procedures for accessing and retaining historical data.
  • Evaluate workflows and migrate content from TNS/network drives into OneDrive, Microsoft Teams, and SharePoint Online.
  • Review Microsoft 365 licensing, permissions, and SharePoint site configurations.
  • Develop repeatable processes, documentation, and best practices for the Digital Workplace team.
  • Use PowerShell to diagnose, automate, and resolve backend Microsoft 365 issues.
  • Provide mentoring, training, and knowledge transfer to junior engineers.
  • Deliver high-level technical support to end users ranging from frontline employees to C-suite executives.
  • Communicate technical issues proactively and maintain accurate documentation and project calendars.
  • Strong hands-on experience administering Microsoft 365 in an enterprise environment.
  • Knowledgeable in Microsoft licensing, permissions, retention, account management, and distribution lists.
  • Strong Active Directory expertise, including complex identity and account lifecycle management.
  • Strong PowerShell scripting skills with the ability to troubleshoot, automate, and resolve backend issues.
  • Excellent communication and documentation skills.
  • Proactive approach to identifying and communicating issues.
  • Experience providing knowledge transfer and mentoring to junior technical resources.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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