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Frontline Associate Jobs in Edmonton, AB (NOW HIRING)

Foot Locker

Sales Associate

Edmonton, AB · On-site

The Sales Associate is a frontline team member who helps bring sneaker culture to life in a fun, welcoming way for customers of all ages. This role is all about connecting with kids and families ...

Foot Locker

Sales Associate

Edmonton, AB · On-site

The Sales Associate is a frontline team member who helps bring sneaker culture to life in a fun, welcoming way for customers of all ages. This role is all about connecting with kids and families ...

Foot Locker

Sales Associate

Edmonton, AB

The Sales Associate is a frontline team member who helps bring sneaker culture to life in a fun, welcoming way for customers of all ages. This role is all about connecting with kids and families ...

Foot Locker

Sales Associate

Edmonton, AB · On-site

The Sales Associate is a frontline team member who helps bring sneaker culture to life in a fun, welcoming way for customers of all ages. This role is all about connecting with kids and families ...

Tapestry, Inc.

Sales Associate I

Leduc, AB · On-site

The Sales Associate is the frontline ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store ...

Foot Locker

Sales Associate

Edmonton, AB

The Sales Associate is a frontline team member who helps bring sneaker culture to life in a fun, welcoming way for customers of all ages. This role is all about connecting with kids and families ...

Td

Personal Banking Associate Trainee

Edmonton, AB · On-site

CA$45K - CA$61K/yr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ...

Td

Personal Banking Associate Trainee

Saint Albert, AB · On-site

CA$45K - CA$61K/yr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ...

Td

Personal Banking Associate Trainee

Edmonton, AB · On-site

CA$45K - CA$61K/yr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ...

Tapestry, Inc.

Sales Associate II

Edmonton, AB · On-site

The Sales Associate is the frontline ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store ...

Tapestry, Inc.

Sales Associate III

Edmonton, AB · On-site

The Sales Associate is the frontline ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store ...

Tapestry, Inc.

Sales Associate III

Edmonton, AB · On-site

The Sales Associate is the frontline ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store ...

Td

PIA Client Service Associate

Edmonton, AB · On-site

CA$43K - CA$56K/yr

If so, then get onboard for the position of PIA Client Service Associate . In this role, you will ... In this frontline role, your first impressions will leave lasting results on our business and ...

Td

Customer Experience Associate

Edmonton, AB · On-site

CA$22.50 - CA$28.33/hr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...

Td

Customer Experience Associate

Edmonton, AB · On-site

CA$22.50 - CA$28.33/hr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...

Td

Customer Experience Associate

Edmonton, AB · On-site

CA$22.50 - CA$28.33/hr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...

Td

Customer Experience Associate

Edmonton, AB · On-site

CA$22.50 - CA$28.33/hr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...

Td

Personal Banking Associate

Edmonton, AB · On-site

CA$45K - CA$61K/yr

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting ... We are seeking a Personal Banking Associate for our branch office who can guide customers to the ...

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All JobsFrontline Associate JobsFrontline Associate Jobs in Edmonton, AB

Frontline Associate information

What is a frontline associate?

Frontline Associates are employees who interact directly with customers, clients, or the public in various industries such as retail, hospitality, healthcare, and customer service. They are responsible for providing assistance, answering questions, resolving issues, and ensuring a positive customer experience. Frontline Associates play a crucial role in representing the company’s brand and values, as they are often the first point of contact for customers. Their duties may include handling transactions, managing inquiries, and maintaining a clean and welcoming environment.

What are the key skills and qualifications needed to thrive as a frontline associate, and why are they important?

To thrive as a Frontline Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Excellent communication, problem-solving, and teamwork skills help you create positive customer experiences and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, smooth store operations, and achieving organizational goals.

What are some common challenges faced by frontline associates, and how can they be effectively managed?

Frontline Associates often encounter challenges such as managing high customer volumes, handling difficult customer interactions, and adapting to rapidly changing priorities. Successfully navigating these situations requires strong communication skills, resilience, and the ability to remain calm under pressure. Many organizations support their Frontline Associates with regular training, clear escalation procedures, and a collaborative team environment to help address these challenges and ensure customer satisfaction.

What is the difference between Frontline Associate vs Cashier?

AspectFrontline AssociateCashier
ResponsibilitiesCustomer service, assisting with product inquiries, stocking shelvesProcessing transactions, handling payments, issuing receipts
Required SkillsCommunication, customer service, basic product knowledgeMath skills, attention to detail, customer interaction
Work EnvironmentRetail stores, supermarkets, convenience storesCheckout counters, retail stores, supermarkets
CertificationsNone typically requiredNone typically required

While both roles are customer-facing in retail settings, Frontline Associates have broader responsibilities including assisting customers and stocking, whereas Cashiers focus primarily on processing transactions at the checkout. Both roles require strong communication skills and are essential for retail operations.

What are the most commonly searched types of Frontline jobs in Edmonton, AB?

The most popular types of Frontline jobs in Edmonton, AB are:

What are popular job titles related to Frontline Associate jobs in Edmonton, AB?

For Frontline Associate jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Frontline Associate jobs in Edmonton, AB look for?

The top searched job categories for Frontline Associate jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Frontline Associate jobs?

Cities near Edmonton, AB with the most Frontline Associate job openings:

Frontline Associate jobs near you
Infographic showing various Frontline Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Associate

University of Alberta

Edmonton, AB

Full-time

Posted 13 days ago

Job description

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Customer Service Coordinator, the Customer Service Associate is an integral member of the Campus & Community Recreation Client Engagement team.  Campus & Community Recreation supports the management of sport and recreation facilities, programs, services and events serving a variety of communities including University of Alberta students, staff, Faculty and general community members.  Campus & Community Recreation also supports the facility and service needs of the Faculty of Kinesiology, Sport, and Recreation and the Varsity Athletics programs through the provision of dedicated sport and recreation space for teaching, research, training, and competition.

The Customer Service Associate will provide frontline customer service on a day-to-day basis in the Van Vliet Complex. The Associate will provide support and direction to casual customer service staff members working within the facility to ensure high quality service.  The CS Associate will assist with daily oversight of the reception and customer service duties for the Van Vliet Complex, and also provides administrative support in the day-to-day functions of the Customer Service Centre. This position will assist in a number of key areas including: staff training; information coordination/dissemination; and financial transactions. The Associate will provide leadership to casual customer service staff regarding facility activities and have a strong communication role with promoting programs, memberships and events to the general public. In addition to the customer service area, this position will assist with administrative aspects such as maintenance of rental locker and pro shop inventory and implementing procedures and processes related to the Van Vliet Complex membership/rental forms.

This position requires the ability to work variable hours including evenings and weekends as required.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Nehiyaw (Cree), Niitsitapi (Blackfoot), Metis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Metis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Metis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes de toute orientation sexuelle ou identite et expression de genre; et toutes les personnes qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
The Campus Operations & Services team supports the University of Alberta through a range of essential services and works for operating, maintaining and renewing infrastructure across our campuses.
  • High School Diploma. Degree in Kinesiology, Sport and Recreation and understanding of facility operation is an asset.
  • Minimum 2 years of experience in a customer service/client focused role.
  • Previous cash handling experience.
  • Current Intermediate First Aid and Level C CPR certification required every 2 years.
  • Police information check.
  • Excellent communication and conflict management skills.
  • Experience in Recreation Management Software training is an asset, specifically Intelligenz.

Application Instructions

Click "Apply Now" to submit your resume.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

  • Greets all patrons and confirms use of the facility through membership, programs, drop in or facility booking contracts.
  • Disseminates inquiries and information to appropriate managers/staff.
  • Proficient and efficient use of Recreation Management software (RMS) and ONEcard, taking a lead role in training casual staff in use of each module.
  • Registers participants in all programs and supported through RMS and sets up memberships with the software.
  • Takes payments in all forms - credit cards, debit, cheque and cash transactions through RMS.
  • Review and process online membership and locker sales (or sales requests).
  • Create/maintain procedures and training documents for staff reference.
  • Assists with casual staff training and shadow shifts, observing that casual staff are proficient in their duties.
  • Communicate duties and confirm understanding of processes with casual staff during shift transition times.

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