Front Desk Supervisor
$16.25 - $21.25/hr
As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership ...
$16.25 - $21.25/hr
As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership ...
$16.25 - $21.25/hr
As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership ...
Lake Geneva, WI · On-site
$16.25 - $21.25/hr
As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership ...
Lake Geneva, WI · On-site
$16.25 - $21.25/hr
As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership ...
Lake Geneva, WI · On-site
$16.25 - $21.25/hr
As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership ...
Lake Geneva, WI · On-site
$16.25 - $21.25/hr
As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership ...
Brookfield, WI · On-site
$20 - $26/hr
At Chick-fil-A, our Front of House Director plays a key role in leading the guest experience and ensuring operational excellence. They are responsible for overseeing hospitality, speed of service ...
Quick apply
Brookfield, WI · On-site
$20 - $26/hr
At Chick-fil-A, our Front of House Director plays a key role in leading the guest experience and ensuring operational excellence. They are responsible for overseeing hospitality, speed of service ...
$20 - $26/hr
At Chick-fil-A, our Front of House Director plays a key role in leading the guest experience and ensuring operational excellence. They are responsible for overseeing hospitality, speed of service ...
$20 - $26/hr
At Chick-fil-A, our Front of House Director plays a key role in leading the guest experience and ensuring operational excellence. They are responsible for overseeing hospitality, speed of service ...
Appleton, WI · On-site
$14 - $16/hr
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...
Appleton, WI · On-site
$14 - $16/hr
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...
Appleton, WI · On-site
$14 - $16/hr
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...
Quick apply
Appleton, WI · On-site
$14 - $16/hr
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...
Appleton, WI · On-site
$14 - $17/hr
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...
Quick apply
Appleton, WI · On-site
$14 - $17/hr
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins ...
Oak Creek, WI · On-site
$11 - $14/hr
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Quick apply
Oak Creek, WI · On-site
$11 - $14/hr
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
$12.75 - $16.25/hr
As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...
Quick apply
$12.75 - $16.25/hr
As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...
Front Desk & Office Administrator at Cardamom Madison, WI Your role as a Front Desk & Office Administrator You'll serve as the first point of contact for visitors and staff and are responsible for ...
New
Front Desk & Office Administrator at Cardamom Madison, WI Your role as a Front Desk & Office Administrator You'll serve as the first point of contact for visitors and staff and are responsible for ...
New
$13 - $17/hr
As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...
Quick apply
$13 - $17/hr
As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...
Oak Creek, WI · On-site
$11 - $14/hr
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Quick apply
Oak Creek, WI · On-site
$11 - $14/hr
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Wautoma, WI · On-site
$12.50 - $15.25/hr
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand residentexperiences. Your job will include: * Act as thepropertyliaison and provide guestsand ...
Wautoma, WI · On-site
$12.50 - $15.25/hr
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand residentexperiences. Your job will include: * Act as thepropertyliaison and provide guestsand ...
S/he is responsible for all Front Office Agent duties as well as; scheduling, guest billing, group\ corporate account billing, inventories, training new staff to resort standards, resolving customer ...
S/he is responsible for all Front Office Agent duties as well as; scheduling, guest billing, group\ corporate account billing, inventories, training new staff to resort standards, resolving customer ...
Nekoosa, WI · On-site
$17.50 - $22.75/hr
The Front Desk Supervisor assists with the day-to-day supervision of Front Desk Agents and supports pre-arrivals, departure billing, in-room amenity requests, and special guest requests. Essential ...
Nekoosa, WI · On-site
$17.50 - $22.75/hr
The Front Desk Supervisor assists with the day-to-day supervision of Front Desk Agents and supports pre-arrivals, departure billing, in-room amenity requests, and special guest requests. Essential ...
$14 - $17.25/hr
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand residentexperiences. Your job will include: * Act as thepropertyliaison and provide guestsand ...
$14 - $17.25/hr
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand residentexperiences. Your job will include: * Act as thepropertyliaison and provide guestsand ...
Madison, WI · On-site
$13 - $17/hr
As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...
Madison, WI · On-site
$13 - $17/hr
As a Front Desk Attendant follow these core values while chasing that "perfect game" and you will assure that the fun never stops while working in the front of house area. The front desk attendant ...
$13.75 - $17/hr
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand residentexperiences. Your job will include: * Act as thepropertyliaison and provide guestsand ...
$13.75 - $17/hr
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand residentexperiences. Your job will include: * Act as thepropertyliaison and provide guestsand ...
$15 - $16/hr
Monitor the hotel front entrance and resolve any congested situations. * Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the ...
$15 - $16/hr
Monitor the hotel front entrance and resolve any congested situations. * Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the ...
$9.71 - $11.29
2% of jobs
$11.29 - $12.88
3% of jobs
$12.88 - $14.47
5% of jobs
$14.47 - $16.06
11% of jobs
$16.33 is the 25th percentile. Wages below this are outliers.
$16.06 - $17.65
20% of jobs
The median wage is $18.31 / hr.
$17.65 - $19.23
19% of jobs
$19.23 - $20.82
11% of jobs
$21.16 is the 75th percentile. Wages above this are outliers.
$20.82 - $22.41
14% of jobs
$22.41 - $24
5% of jobs
$24 - $25.59
6% of jobs
$25.59 - $27.18
2% of jobs
$9
$20
$27
| Aspect | Front | Customer Service Representative |
|---|---|---|
| Credentials | Typically no formal certification required; strong communication skills preferred | Often requires customer service training or certifications |
| Work Environment | Front desk, reception, or client-facing areas | Call centers, retail, or office settings |
| Industry Usage | Common in hospitality, corporate offices, healthcare | Widespread across retail, telecom, banking |
| Search/Comparison Intent | Understanding roles involving front-facing customer interaction | Customer support and service roles |
While both Front and Customer Service Representative roles involve direct interaction with clients or customers, Front typically refers to roles at reception desks or front offices, focusing on greeting visitors and managing front-of-house operations. Customer Service Representatives primarily handle inquiries via phone, email, or chat, providing support and resolving issues. The main difference lies in the work environment and specific responsibilities, though both require strong communication skills.

$16.25 - $21.25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 27 days ago
4.4
Based on 17 frontline employees who took The Breakroom Quiz
Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We're searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Front Desk Supervisor at Timber Ridge Lodge & Waterpark, you'll create unforgettable first impressions, ensuring every guest feels genuinely welcomed and excited to return. With your leadership and dedication, you'll not only supervise and support our front desk staff but also play a key role in crafting memorable experiences that set us apart.
Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest.Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that's soaked in memories.Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.
What you will be doing:
Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.
Greet and welcome guests as they arrive at the hotel.
Check guests in and out of rooms.
Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
Maintain cash handling accuracy including responsibility for House Bank.
Other duties as assigned.
What we are looking for:
Previous supervisory and hotel, customer service, front desk or administrative experience preferred.
Excellent customer service skills and communication are required.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergencies.
High school diploma or equivalent required.
What's in it for you?
A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
"Two for one" movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Timber Ridge Lodge & Waterpark is an equal opportunity employer.
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Sourced by ZipRecruiter
Hospitality services
5,001 - 10,000 Employees
Milwaukee, WI, US
1962