Front Operations Manager Jobs in Pennsylvania (NOW HIRING)

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food andbeverages, events, and entertainment into one experience that keeps guests coming back.

WHAT WE'RE SEEKING

Do you see operations as the foundation that makes every great guest experience possible? Are you the person who spots the processthat isslowing the team down andfixingit before it becomes a pattern?

We arelooking for a Front of House Operations Manager who combines operational precision with genuine hospitality instinct. Someone who can manage systems, workflows, and staffing while never losing sight of the fact that it all exists to serve the guest. Efficiency and experienceare notin conflict. In your hands, they reinforce each other.

If you believe great operations are what make great hospitality repeatable, this is the role for you.

THE ROLE

The Front of House Operations Manager leads both the Guest Services and Food & Beverage teams in delivering best-in-class service and hospitality across the entire front ofhouse. This is a merged leadership role responsible for two of the most guest-facing parts of the Topgolf experience.

This role is accountable for hiring, scheduling, coaching, and developing team members across both functions, and for managing all operations related to game and bay experiences, food and beverage service, guest safety, retail, and leagues. The Front of House Operations Manager also carries general venue operational responsibilities and ensures none of that ever comes at the expense of the guest experience.

As a leader of a high-energy, guest-facing venue, this rolerequires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods,special events, and high-volume seasons.

WHAT YOU WILL DO

Lead the Full Front of House

Supervise both Guest Services and Food & Beverage teams in delivering best-in-class experiences

Ensure all guestareas, bays, tee line, dining, andcommon areasare fully staffed and running efficiently

Uphold operating standards and drive guest safety and satisfaction across every touchpoint

Stay visible on the floor and engage with guests to continuously assess and elevate their experience

Build and Develop the Team

Lead hiring, scheduling, onboarding, and ongoing development for both departments

Coach and developTeam members daily and drive engagement across teams

Delegate clearly and follow up to ensure consistent execution

Build a unified team culture across Guest Services and Food & Beverage

Manage Operations Across Both Departments

Manage the game system, bay operations, guest safety, and golf and game supply inventory

Oversee food and beverage preparation and service standards, including product quality and cost management

Control department budgets and spending across both functions

Manage leagues, clinics, retail sales, and venue-wide operational activities

Drive Performance

Leverage business metrics and trends to maximize profit and revenue across both departments

Identify and act on opportunities to improve guest satisfaction scores and operational efficiency

Support opening, closing, and shift management responsibilities as needed

Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS

CustomerFocus|Building strong customer relationships and delivering customer-centric solutions.

Holds both teams accountable for delivering outstanding guest experiences across alltouchpoints

Gathers and acts on guest satisfaction feedback on behalf of the team

Addresses gaps in service capabilities before they affect the guest experience

Creates a guest-first culture that spans both Guest Services and Food & Beverage

Drives Results|Consistentlyachieving results, even under tough circumstances.

Pushes both teams to achieve results and meet performance standards consistently

Fosters a sense of urgency in the team for reaching goals and meeting deadlines

Leverages metrics and business trends to drive profitability across both departments

Leads others to persist despite setbacks, high volume, or operational challenges

Builds EffectiveTeams|Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Builds a unified, high-performing team across Guest Services and Food & Beverage

Communicates clear goals and roles toteam members in both departments

Ensures each department has the right skills and that individual strengths are leveraged

Rewards team efforts and cultivates pride and accountability across both functions