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Front Desk Customer Support Jobs in Kansas (NOW HIRING)

Genesis Health Clubs

Front Desk

Goddard, KS · On-site

$14 - $17.75/hr

... customer service. Duties and Responsibilities: ● Executes procedures as outlined by front desk ... support club goals and objectives ● Ability to respond to common inquiries or complaints from ...

Genesis Health Clubs

Front Desk

Topeka, KS · On-site

$12 - $15.50/hr

You understand the impact you can have through customer service, and take pride in creating smiles ... Handle front desk activities including answering phones and checking-in members * Take prospective ...

Genesis Health Clubs

Front Desk

Emporia, KS · On-site

$11.75 - $15/hr

You understand the impact you can have through customer service, and take pride in creating smiles ... Handle front desk activities including answering phones and checking-in members * Take prospective ...

RADIANT GRIN SOLUTIONS LLC

Front desk

Olathe, KS · On-site

$20 - $25/hr

Proven experience in a front desk or customer service role. * Strong communication and ... interpersonal skills. * Proficient in Microsoft Office Suite and basic office equipment. * Ability ...

Genesis Health Clubs

Front Desk

Goddard, KS · On-site

$14 - $17.75/hr

At the Front Desk, you are the face of our business and set the tone for creating exceptional ... You understand the impact you can have through customer service, and take pride in creating smiles ...

RADIANT GRIN SOLUTIONS LLC

Front desk

Olathe, KS · On-site

$14.50 - $18.50/hr

... customer service. Responsibilities: Greet and assist clients and visitors with a friendly and ... Provide support for special projects and events as required. Requirements: High school diploma or ...

Genesis Health Clubs

Front Desk Associate

Merriam, KS · On-site

$13 - $16.75/hr

... customer service. Duties and Responsibilities: * Executes procedures as outlined by front desk ... Provide input in developing strategies to support club goals and objectives * Ability to respond to ...

Genesis Health Clubs

Front Desk Manager

Goddard, KS · On-site

$16.75 - $21.75/hr

... customer service. Duties and Responsibilities: Manage club follow ups to ensure members are not ... to support club goals and objectives Develop and build a team atmosphere among staff and ...

Genesis Health Clubs

Front Desk Manager

Goddard, KS · On-site

$15 - $20/hr

... customer service. Duties and Responsibilities: * Manage club follow ups to ensure members are not ... Provide input in developing strategies to support club goals and objectives * Develop and build a ...

KMG Hotels

Front Desk Agent PM

Leawood, KS · On-site

$16 - $17/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

KMG Hotels

Front Desk Agent - PM

Leawood, KS · On-site

$16 - $17/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

KMG Hotels

Front Desk Agent PM

Leawood, KS · On-site

$16 - $17/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

Genesis Health Clubs

Front Desk

Goddard, KS · On-site

$14 - $17.75/hr

... customer service. Duties and Responsibilities: • Executes procedures as outlined by front desk ... Make Me Feel Important . We serve, support, and inspire our members through meaningful ...

KMG Hotels

Front Desk Agent PM

Leawood, KS · On-site

$16 - $17/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

KMG Hotels

Front Desk Agent (PM)

Leawood, KS · On-site

$16 - $17/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

KMG Hotels

Front Desk Agent (PM)

Leawood, KS · On-site

$13.75 - $17.50/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

KMG Hotels

Front Desk Agent PM

Leawood, KS · On-site

$16 - $17/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

KMG Hotels

Front Desk Agent PM

Leawood, KS · On-site

$13.75 - $17.50/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

KMG Hotels

Front Desk Agent - PM

Leawood, KS · On-site

$16 - $17/hr

Check in customers using computer programs and equipment and provide guests with directions to ... As a team, we work better together - we trust and support each other, we do the right thing, and we ...

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Front Desk Customer Support information

What is a front desk customer support?

Front desk customer support roles involve serving as the first point of contact for customers or visitors in a business, hotel, or organization. These professionals are responsible for greeting guests, answering questions, handling inquiries, managing check-ins and check-outs, and directing clients to the appropriate departments. They also handle phone calls, manage appointments, and resolve basic issues or complaints. Strong communication, organizational, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a front desk customer support professional?

To thrive as a Front Desk Customer Support professional, you need excellent communication skills, a customer-oriented mindset, and a high school diploma or equivalent. Familiarity with office management software, phone systems, and reservation or CRM tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure set outstanding candidates apart. These skills are vital for ensuring efficient service delivery, positive customer experiences, and smooth front desk operations.

What are some typical challenges faced by front desk customer support staff, and how can they be managed effectively?

Front Desk Customer Support professionals often encounter high volumes of inquiries and must juggle multiple tasks simultaneously, such as answering phones, greeting visitors, and handling administrative duties. Managing difficult or upset customers can also be challenging, requiring patience and strong communication skills. Effective time management, staying organized, and actively listening to customers can help address these challenges. Many teams provide regular training and have established protocols to support staff in handling complex situations, ensuring a collaborative and supportive work environment.

What is the difference between Front Desk Customer Support vs Receptionist?

AspectFront Desk Customer SupportReceptionist
Primary RoleAssist customers, handle inquiries, provide informationGreet visitors, answer phones, manage front office
Work EnvironmentCustomer service settings, offices, retailOffice reception areas, clinics, hotels
Required SkillsCommunication, problem-solving, product knowledgeCommunication, organization, multitasking
Common CertificationsCustomer service certifications often preferredNone typically required

While both roles involve front-line interaction, Front Desk Customer Support focuses on assisting customers with inquiries and support, often in service or retail environments. Receptionists primarily handle greeting visitors and managing front office tasks. Both roles require strong communication skills but differ slightly in their focus and responsibilities.

Can you get a front desk customer support job with no experience?

Front desk customer support roles often do not require prior experience, as they focus on communication, organization, and customer service skills that can be developed on the job. Employers may prefer candidates with basic computer skills and a professional attitude, and some positions offer training for new hires.

What cities in Kansas are hiring for Front Desk Customer Support jobs?

Cities in Kansas with the most Front Desk Customer Support job openings:

Front Desk Customer Support jobs near you

Front Desk

Goddard, KS • On-site

Genesis Health Clubs
Health Care and Social Assistance • 1 - 5K employees
Learn more about Genesis Health Clubsexternal

$14 - $17.75/hr

Full-time

Re-posted 20 days ago

Genesis Health Clubs rating

4.8

Company rating: 4.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

JOB DESCRIPTION
 
 
Position:                      Front Desk Team Member 
Reports to:                  Operations Manager
Employee Type:             Full Time/Part Time
 
 
Job Summary:
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
 
Duties and Responsibilities:
●               Executes procedures as outlined by front desk manual
●               Answer phones, take messages and transfer calls 
●               Knowledgeable of Clubs amenities and surroundings
●               Communicates kindly and sincerely using members name 
●               Attends all staff and club meetings and events
●               Establish and maintain professional relationships with members and staff
●               Ensures front desk is clean, maintained and organized at all times
●               Ability to respond quickly and appropriately to emergency situations
●               Comfortable serving alcohol
●               Willingness to learn bartending skills, if not already knowledgeable
 Expectations:
●               Present a professional demeanor at all times when representing the Genesis Health Clubs 
●               Provide input in developing strategies to support club goals and objectives 
●                Ability to respond to common inquiries or complaints from members
Job Requirements: 
●               Available to work weekends and evenings and holidays 
●               Ability to work well with others 
●               Experience in cash handling and credit cards 
●                Customer service abilities
Physical Requirements: 
●                Ability to stand for long periods of time 
●                Ability to lift up to 35 pounds 
●                Ability to communicate with guests and other associates, including reading, writing and speaking.

What Genesis Health Clubs employees say

Pay

Benefits

Hours and flexibility

Workplace

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