The role involves being a front desk expert and is pivotal in assisting and supporting Members and ... If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday ...
The role involves being a front desk expert and is pivotal in assisting and supporting Members and ... If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday ...
GTM Sales
Calgary, AB · Remote
... Associate to help create them. This person will sit at the front line of our revenue motion ... The ability to run your own desk while still collaborating well across teams. * A genuine eagerness ...
GTM Sales
Calgary, AB · Remote
... Associate to help create them. This person will sit at the front line of our revenue motion ... The ability to run your own desk while still collaborating well across teams. * A genuine eagerness ...
Front Desk Associate information
What are some common challenges faced by front desk associates, and how can they effectively handle them?
Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.
What front desk associate jobs pay the most?
Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with specialized skills or certifications. Management or supervisory positions in these settings can also command higher pay, often exceeding the average for entry-level front desk roles.
What is the difference between Front Desk Associate vs Receptionist?
| Aspect | Front Desk Associate | Receptionist |
|---|---|---|
| Credentials | High school diploma; customer service skills | High school diploma; communication skills |
| Work Environment | Hotels, healthcare, corporate offices | Medical offices, hotels, corporate settings |
| Employer & Industry Usage | Common in hospitality, healthcare, corporate | Common in healthcare, corporate, hospitality |
| Search & Comparison Intent | Customer service, front desk duties | Administrative support, greeting visitors |
Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.
What is a front desk associate?
A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.
More about Front Desk Associate jobs
- How to become a front desk associate?
- What skills do you need to be a front desk associate?
- What is the difference between a receptionist and a front desk associate?
- What is the career progression for a front desk associate?
- What Is a Front Desk Associate and How to Become One
- Front Desk Associate Job Description Sample Template
What are the most commonly searched types of Front Desk jobs in Calgary, AB? The most popular types of Front Desk jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Front Desk Associate jobs? Cities near Calgary, AB with the most Front Desk Associate job openings:
CA$33K - CA$37K/yr
Full-time
Posted 9 days ago
Job description
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Who is a Customer Service Representative (Motivator)?
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically thefirstAssociate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.
What will you be doing?
- Be Pleasant and Present with every greeting and interaction.
- Greet Members as they come into the Club and check them in for their workout.
- Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
- Properly and efficiently handle incoming calls fromMembers and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
- Assist Members on the floor with questions about theFitFixand Cardio machines.
- Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
- Assist Members throughpossessing an in-depth knowledge of all our systems to be able toefficientlyanswer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
- Handle comments, suggestions and concerns in a courteous and professionalmanner.
- ProvideFit-Fix Startersessions for new and currentMembers.
- Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
- Complete any other tasks required to provide an exceptional experience for Members and guests.
- Complete any required Learning and attend all monthly meetings.
Do you have what it takes?
- CPR-A& AED Certification
- Must be Smart Tan certified within 3 months of employment
- Interpersonal Savvy: Relates well to all kinds of people 'up, down, sideways', inside and outside of the organization. Buildsappropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Team Contribution: Always helpful to the rest of the team/other teams.Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.
- Approachability:Is easy to approach and talk to, can be warm, pleasant and gracious.Spends the extra effort to put others at ease.Is sensitive to and patient with the interpersonal anxieties of others.Builds rapport well and is a good listener.
- Knowledge ofthe fitnessindustry
- Excellentwritten and verbal communication skills
- Superior customer service skills; ability to fully understand and embrace companyculture
- Proficiency in the use of computers
- Previous customer service and salesexperiencean asset
What's in it for you
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
Compensation:
It is expected that the selected candidate will start at a base wage of $16.50. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $33,400 - $37,100 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.This job posting is for an existing vacancy.
Diversity and InclusionAt GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.
Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.