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From Home Technical Support Contractor Jobs in California

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Technical Support Department: Dealer Support Employment Type: Full Time Location: Chino, California ... From our flagship Auto-Body Review product that changed an industry, to our full suite of products ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

From our flagship Auto-Body Review product that changed an industry, to our full suite of products ... Provide technical assistance and support for incoming queries and issues related to the ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

From our flagship Auto-Body Review product that changed an industry, to our full suite of products ... Provide technical assistance and support for incoming queries and issues related to the ...

Amat

Technical Support Engineer

Santa Clara, CA

$110K - $152K/yr

... for you at work, at home, or wherever you may go. Learn more about our benefits. Key ... Creates and reviews documentation covering technical improvements, system upgrades, and support ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do * Respond to technical customer inquiries and support escalations ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... years from 2022 to 2025. If you want to work on meaningful technology that directly improves ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... years from 2022 to 2025. If you want to work on meaningful technology that directly improves ...

Cohu

Technical Support Manager

San Diego, CA · On-site

Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to ... Provide the system analysis of complex issues coming from external (typ. customer, FSE). * Bridge ...

Honeywell

Technical Support Professional

Costa Mesa, CA

$60K - $76K/yr

Learn more ( The application period for the job is estimated to be 40 days from the job posting ... TECHNICAL SCOPE * Support enterprise software, databases, Internet technologies, spreadsheets ...

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All JobsTechnical Support Contractor JobsFrom Home Technical Support Contractor JobsFrom Home Technical Support Contractor Jobs in California

From Home Technical Support Contractor information

What is the difference between From Home Technical Support Contractor vs Customer Support Specialist?

AspectFrom Home Technical Support ContractorCustomer Support Specialist
CredentialsTypically requires technical certifications (e.g., CompTIA, Microsoft)Often requires customer service experience and communication skills
Work EnvironmentRemote, technical troubleshooting via phone, chat, or emailRemote or on-site, focusing on customer inquiries and issue resolution
Employer & IndustryContract roles for tech companies, IT service providersCustomer service departments across various industries

From Home Technical Support Contractors focus on technical troubleshooting and require relevant certifications, while Customer Support Specialists handle general customer inquiries, often emphasizing communication skills. Both roles are remote but differ in technical complexity and certification requirements.

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For From Home Technical Support Contractor jobs in California, the most frequently searched job titles are:

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From Home Technical Support Contractor jobs near you

Technical Support

UpdatePromise

Chino, CA • On-site

$20/hr

Full-time

Re-posted 17 days ago

Job description

Technical Support
Department: Dealer Support
Employment Type: Full Time
Location: Chino, California
Reporting To: Julienne De Leon
Compensation: $20.00 / hour
Description
Become a Part of the UpdatePromise Team.
UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. We look for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology.
UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
What exactly are we looking for?
1. Great interpersonal communication skills. Being the voice for our consumer experience product, it is imperative that you communicate effectively and persuasively over the phone, through email and reports to our clients to ensure a quality of service and upkeep the brand image.
2. Outstanding organizational skills. Being detail-oriented and proactive is essential in this role. You will be assisting and managing various existing and new accounts to make sure that they using our product to the fullest capacity.
3. Willingness to go the extra mile. You are willing to learn and stay on top of new procedures, technologies and software. You're an independent thinker who does not need any hand holding. You are tireless when it comes to resolving problems, averting crises, and fulfilling commitments, even in the face of significant push-back.
In short, we are looking for a high performing assistant who is confident, flexible, reliable, well organized and will be an asset to the organization as a whole.
What are some things that you will be doing?
  • Provide technical assistance and support for incoming queries and issues related to the UpdatePromise application.
  • Troubleshooting customer issues using your understanding of the UUpdatePromise application to troubleshoot and solve problems.
  • Respond to queries via email, ticket or over the phone.
  • Write training manuals and SOP's.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about the UpdatePromise application.
  • Run reports to determine malfunctions that continue to occur.
  • Assisting other department personnel with Company and user creation
  • Testing of the UpdatePromise application prior to updates and deployments
  • Provide general administrative support

What do we absolutely need from you?
  • Proven experience as an Helpdesk Technician, Customer Support Rep. or other relevant administrative / technical support roles.
  • Advanced knowledge of Microsoft Office, Office365, and an ability to become familiar with specific organizational planning programs.
  • The ability to organize a daily workload by priorities.
  • Professional level verbal and written communication skills.
  • Ability to meet deadlines in a fast paced and quickly changing environment.

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