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Position Summary:

As a Security Officer at Nemacolin's luxury resort, you will be responsible for ensuring the safety, security, and well-being of our guests, staff, and property. You will maintain a visible presence throughout the resort, respond to incidents, and uphold the highest standards of guest service and professionalism in line with our brand values. 

Essential Functions:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Guest and Staff Safety:
  Ensure the safety and security of all guests, associates, and resort assets through proactive patrols and surveillance.
• Patrol and Surveillance:
  Conduct regular foot and vehicle patrols of the resort premises, including guest areas, back-of-house, and perimeter zones.
• Incident Response:
  Respond promptly and professionally to emergencies, alarms, disturbances, and other security-related incidents. Provide first aid or CPR if certified and necessary.
• Access Control:
  Monitor and control access to restricted areas. Verify identification and credentials of visitors, contractors, and staff as required.
• Report Writing:
  Accurately document incidents, observations, and activities in detailed reports. Maintain logs and records in accordance with resort policies.
• Customer Service:
  Provide exceptional guest service by assisting with directions, lost and found, and general inquiries while maintaining a calm and courteous demeanor.
• Surveillance Monitoring:
  Operate and monitor CCTV systems and other security technology to detect and respond to suspicious activity.
• Policy Enforcement:
  Enforce resort policies and procedures, including fire safety, emergency evacuation, and health and safety regulations.
• Collaboration:
  Work closely with other departments (e.g., Front Office, Housekeeping, Engineering) to ensure a seamless and secure guest experience.

Knowledge, Skills and Abilities Required:

• High school diploma or equivalent; additional security or hospitality training is a plus.
• Minimum 1–2 years of experience in security, preferably in a luxury hospitality or resort environment.
• CPR/First Aid certification preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Physically fit and able to stand, walk, and patrol for extended periods.
• Must complete and pass a hospitality security officer certification program within 60 days. Provided by Nemacolin Resort
• Must pass a physical fitness evaluation prior to starting employment (standards are available upon request).
• PA Act 235 armed agent certification is strongly preferred.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers.  Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

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