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From Home Dynamic Bdc Jobs (NOW HIRING)

Ron Tirapelli Ford

BDC Manager

Joliet, IL · On-site

... journey, from the first click online to driving off the lot. As our BDC Manager, you'll be the ... dynamic work environment, we invite you to join us and help us keep our customers happy and our ...

Ron Tirapelli Ford

BDC Manager

Joliet, IL · On-site

$70K - $110K/yr

... journey, from the first click online to driving off the lot. As our BDC Manager, you'll be the ... dynamic work environment, we invite you to join us and help us keep our customers happy and our ...

Lowe's

BDC Support Supervisor Night

Plant City, FL

Handle escalated inquiries from the 3PL BDC leadership team. Respond to store leadership concerns ... LOW) is a FORTUNE ® 100 home improvement company serving approximately 16 million customer ...

Hartford Toyota Superstore

BDC Manager

Hartford, CT

$65K - $100K/yr

If you're a dynamic leader with a passion for driving results, managing a high-performing team, and ... want to hear from you! Take the next step in your career and make a lasting impact at our ...

Lowe's

BDC Support Supervisor Night

Plant City, FL · On-site

Handle escalated inquiries from the 3PL BDC leadership team. Respond to store leadership concerns ... LOW) is a FORTUNE ® 100 home improvement company serving approximately 16 million customer ...

Toyota of Olympia

Service BDC Manager

Tumwater, WA · On-site

$25 - $35/hr

As part of our dynamic team, you will contribute to the success of our dealership and play a key ... We are looking for someone who can lead from the front, coach effectively, hold high standards, and ...

Route 22 Honda

SERVICE BDC

Hillside, NJ

$15.25 - $20.25/hr

... dynamic environment where superior time-management and prioritization skills are essential and ... We Would Really Like To Hear From You!

Route 22 Honda

SERVICE BDC

Hillside, NJ · On-site

$18 - $20/hr

... dynamic environment where superior time-management and prioritization skills are essential and ... We Would Really Like To Hear From You!

Keffer Volkswagen

BDC Representative

Huntersville, NC · On-site

$14 - $18.75/hr

Keffer Volkswagen is under dynamic new management and is experiencing significant growth! We are ... Work closely with Sales Managers to ensure a seamless and world-class customer experience from the ...

Call Source

Service BDC Agent

Nashville, TN · Remote

$15 - $17/hr

Basic FunctionThis is a remote work from home position (Part time)The Virtual Service Business ... A BDC Agent may be required to perform additional duties, as assigned.Answer incoming phone calls ...

Keffer Volkswagen

BDC Representative

Huntersville, NC · On-site

$14 - $18.75/hr

Keffer Volkswagen is under dynamic new management and is experiencing significant growth! We are ... Work closely with Sales Managers to ensure a seamless and world-class customer experience from the ...

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How much do from home dynamic bdc jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for from home dynamic bdc in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

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From Home Dynamic Bdc jobs near you
Infographic showing various From Home Dynamic Bdc job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

Automotive Sales BDC Manager - Remote

Freedom Motors USA

Battle Creek, MI • On-site

$75K - $100K/yr

Full-time

PTO

Posted 26 days ago

Job description

Responsive recruiter
Who We Are:
♿ Redefining ♿ mobility since 1987
Leading manufacturer and retailer of wheelchair-accessible vehicles
Nationwide, family-owned & operated, headquartered in Battle Creek, MI
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team.
What you'll do:
  • Team Leadership & Remote Management
    • Onboard, train and develop BDC team members with a focus on empathy, productivity, and communication excellence.
    • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews via video conference.
    • Monitor real-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout all hours of operation.
    • Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across all contact channels.
  • Video Demo Appointment Scheduling
    • Develop and execute a video demo appointment strategy that allows customers to experience conversions remotely via video.
    • Train BDC Representatives to confidently pitch, schedule, and confirm live video demos of accessible vehicles.
    • Work with VP of Sales and BDC team members to ensure accurate reporting of video demos and sales activities.
    • Manage video demo calendar capacity, ensuring adequate specialist and videographer coverage for all scheduled demonstrations.
    • Track video demo show set rates, video demo kept conversion rates, and other satisfaction scores.
  • Performance & KPI Management
    • Define, track, and report on individual and team KPIs daily, weekly, and monthly through the CRM and reporting dashboards.
    • Analyze performance data to identify trends, coaching opportunities, and process improvements.
    • Implement performance improvement plans for underperforming team members in partnership with HR.
    • Present KPI scorecards and strategic insights to senior leadership in recurring review meetings as needed.
  • Script Management & Quality Assurance
    • Develop and maintain inbound, outbound, video demo scheduling, and objection-handling scripts.
    • Review a minimum of 5 recorded calls per BDC team member weekly to ensure script compliance and compassionate communication.
    • Score all interactions using a Freedom Motors QA rubric that weighs both performance metrics and empathy indicators.
    • Update scripts quarterly and follow any product line changes, new conversion launches, or current marketing promotions.
  • CRM & Technology Oversight
    • Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
    • Configure BDC workflows, lead routing, and task automation within the CRM platform.
  • Customer Experience
    • Ensure all BDC team members are trained in disability etiquette, person-first language, and sensitivity best practices.
    • Develop resource guides for advisors covering common mobility conditions, WAV product categories, and funding sources.
    • Establish escalation procedures for complex customer needs, ensuring timely handoffs to Mobility Specialists.
    • Champion the Freedom Motors mission in every team interaction and customer touchpoint.

What you'll need:
  • Currently working in a role as a SALES BDC Supervisor or Manager with 3+ years of experience in an automotive BDC, call center, or inside sales environment.
  • Ability to attend on-site training in Battle Creek, Michigan upon hire lasting 2 weeks as well as attend ongoing training on-site as needed.
  • Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
  • Expert level knowledge of CRM platforms and ability to adapt quickly to new technologies.
  • Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
  • Experience scheduling and managing virtual appointments or video-based demos/consultations.
  • Reliable high-speed internet and a professional, distraction-free remote workspace.
  • Experience in adaptive equipment, home health, medical device, or disability services sales is highly preferred.
  • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
  • Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context also highly preferred.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Flexible work from home options available.
Compensation: $75,000.00 - $100,000.00 per year

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