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From Home Domain Expert Jobs (NOW HIRING)

Workato

Staff Domain Expert, Customer Support

Boston, MA · On-site

... Domain Expert, Customer Support to join our growing AI Business Solutions team. In this role, you ... Authoring PRDs for Customer Support AI agents and apps, shepherding concepts from initial capture ...

Workato

Staff Domain Expert, AI in GTM

Boston, MA · On-site

... Domain Expert, AI in GTM to join our growing AI Business Solutions team. In this role, you will ... Authoring PRDs for GTM AI agents and apps, shepherding concepts from initial capture through design ...

Vytwo

Payment Domain Architect

Prosper, TX · On-site

$150K - $200K/yr

Payment Domain Architect Looking for architects with 10+ years' experience in payments domain ... Flexible work from home options available.

Navtech, Inc.

AFS System Expert

The AFS Application and Domain expert is an expert in the Commercial lending domain and AFS Vision ... Knowledge of best practices and lessons learned from past experiences Thanks for your valuable time!

Workato

Staff Domain Expert, AI in GTM

Palo Alto, CA · Remote

... Domain Expert, AI in GTM to join our growing AI Business Solutions team. In this role, you will ... Authoring PRDs for GTM AI agents and apps, shepherding concepts from initial capture through design ...

ClinDCast LLC

Healthcare Domain SME

Roslindale, MA · Remote

We are looking for a Clinical Domain Subject Matter Expert (SME) to support a strategic data warehouse initiative. The SME will be responsible for guiding the ingestion and modeling of data from ...

Hitachi

R&D Transformers Domain Expert

Raleigh, NC · Hybrid

$49.75 - $64.50/hr

Join our global R&D team and contribute to cutting-edge solutions that power homes, industries, and ... Familiarity with software testing and transformer domain logic More About Us * At Hitachi Energy ...

Hitachi, Ltd.

R&D Transformers Domain Expert

Raleigh, NC · On-site

$49.75 - $64.50/hr

Join our global R&D team and contribute to cutting-edge solutions that power homes, industries, and ... Familiarity with software testing and transformer domain logic More About Us * At Hitachi Energy ...

ASML

Head of System Domain Architecture

San Jose, CA · On-site

... and architectural consistency from strategy through delivery. In this role, you provide ... Recognized senior expert with strong relationships across ASML, is recognized as technical domain ...

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How much do from home domain expert jobs pay per year?

As of Jul 16, 2026, the average yearly pay for from home domain expert in the United States is $61,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $79,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Domain Expert jobs? The most popular types of Domain Expert jobs are:
From Home Domain Expert jobs near you
Infographic showing various From Home Domain Expert job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 8% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $61,178 per year, or $29.4 per hour.
Staff Domain Expert, Customer Support

Staff Domain Expert, Customer Support

Workato

Boston, MA • On-site

Full-time

Re-posted 14 days ago

Job description

About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
  • Business Insider named us an "enterprise startup to bet your career on"
  • Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
  • Quartz ranked us the #1 best company for remote workers

Responsibilities
We are looking for an exceptional Staff Domain Expert, Customer Support to join our growing AI Business Solutions team. In this role, you will serve as the domain expertise and product management engine for Workato's Customer Support AI agents and apps - translating deep knowledge of CX, service operations, and support workflows into production-grade AI agents and apps that drive measurable customer outcomes. You will also be responsible for:
  • Leading the discovery and capture of Customer Support-domain AI agent and app concepts through customer engagement, field collaboration, and internal research - building a library of high-value AI use cases across support, service delivery, and CX functions
  • Authoring PRDs for Customer Support AI agents and apps, shepherding concepts from initial capture through design partner validation to production deployment
  • Running targeted AI workshops with top Customer Support accounts - facilitating hands-on sessions that accelerate AI agent adoption and produce referenceable, production-grade customer outcomes
  • Partnering with Workato's internal teams to bring learnings from customer engagements back to the business - ensuring Workato itself is the leading example of what AI transformation looks like in practice
  • Collaborating with Sales and Customer Success to position and land Customer Support AI use cases in the enterprise, supporting pipeline generation and expansion
  • Developing Customer Support-specific AI thought leadership, POVs, and customer stories that demonstrate Workato's impact across service and CX organizations
  • Working with Field Readiness to build messaging and enablement for selling Customer Support AI agents to CX, ITSM, and service operations personas
Requirements
Qualifications / Experience / Technical Skills
  • 7+ years in a customer-facing or domain specialist role with a Customer Support or CX focus (e.g., support operations, service delivery, ITSM, or solutions consulting for CX/support technology)
  • Deep understanding of Customer Support technology, workflows, and personas (VP CX, Head of Support, ITSM leads, CS Ops) across multiple industries
  • Experience scoping and delivering automation or AI solutions in support environments; familiarity with tools such as Salesforce Service Cloud, Zendesk, ServiceNow, Intercom, Freshdesk, or similar
  • Experience with AI tools, large language models, or agentic workflow platforms; hands-on experience with Workato (AI agents, automation recipes, integration platforms) is a strong plus
  • Ability to translate business problems into structured product requirements (PRD authorship or equivalent)
  • Proven track record influencing revenue - through quota-carrying roles, pipeline generation, or expansion in a customer-facing capacity
  • Located in North America with flexibility to travel
Soft Skills / Personal Characteristics
  • Ownership mindset - operates end-to-end from concept capture to production deployment with no handoff gaps
  • Velocity over consensus - iterates fast, finds the gaps, and acts on the growth edge rather than waiting for everyone to align
  • Customer-first - every use case starts and ends with a real customer problem; outcomes over optics
  • Comfortable building in ambiguity - creates new playbooks rather than fitting into established ones
  • Communicates credibly with senior buyers - can engage VPs of CX, Heads of Support, and service leaders as a peer and hold the room
  • 10X thinker - identifies bets that 10x customer value, not incremental improvements

Job Req ID: 2669

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