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How much do from home dollywood jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for from home dollywood in the United States is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.08 per hour, depending on experience, location, and employer.

What are common challenges faced when working in a remote guest services role for Dollywood, and how can they be managed?

Working in a remote guest services position for Dollywood often involves handling high volumes of inquiries, troubleshooting issues without face-to-face interaction, and maintaining positive guest experiences virtually. Staying organized, utilizing company-provided communication tools effectively, and proactively seeking assistance from team leads can help overcome these challenges. Regular virtual meetings and a supportive team environment ensure remote employees stay connected and aligned with Dollywood's standards for exceptional guest service.

What are the key skills and qualifications needed to thrive as a Dollywood at-home customer service representative?

To thrive as a Dollywood at-home customer service representative, you need strong communication skills, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and online communication tools is typically required. Patience, adaptability, and a friendly demeanor are essential soft skills that help build rapport with guests and resolve issues efficiently. These skills ensure high-quality guest experiences and uphold Dollywood’s standards for hospitality and satisfaction.

What does it mean to work from home for Dollywood?

Working 'From Home' for Dollywood typically means performing job duties remotely rather than on-site at the Dollywood theme park or associated properties. These roles may include customer service, reservations, administrative support, or other virtual positions that support park operations. Employees are provided with necessary training and technology to fulfill their responsibilities from a home office. This arrangement allows for more flexibility in work schedule and location while still contributing to Dollywood's guest experience. Not all Dollywood jobs are eligible for remote work, so it's important to review specific job postings for details.

What is the difference between From Home Dollywood vs From Home Customer Service Representative?

AspectFrom Home DollywoodFrom Home Customer Service Representative
CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, flexible hours, home-basedRemote, home-based, often during business hours
Industry UsageEntertainment, theme parks, hospitalityRetail, telecommunications, service industries

From Home Dollywood jobs typically involve entertainment and hospitality-related tasks, often requiring knowledge of the theme park industry. In contrast, From Home Customer Service Representative roles focus on assisting customers across various sectors like retail or telecom. Both roles are remote and require good communication skills, but they serve different industries and job functions.

More about From Home Dollywood jobs
What cities are hiring for From Home Dollywood jobs? Cities with the most From Home Dollywood job openings:
What are the most commonly searched types of Dollywood jobs? The most popular types of Dollywood jobs are:
What states have the most From Home Dollywood jobs? States with the most job openings for From Home Dollywood jobs include:
What job categories do people searching From Home Dollywood jobs look for? The top searched job categories for From Home Dollywood jobs are:
From Home Dollywood jobs near you
Infographic showing various From Home Dollywood job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,886 per year, or $20.6 per hour.

Resort Trolley Driver - Dollywood'sDreamMore Resort & Spa - Full Time Seasonal

Dollywood

Pigeon Forge, TN • On-site

Full-time

Posted 7 days ago

Dollywood rating

6.4

Company rating: 6.4 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

29th of 58 rated theme parks

Job description

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Resort Trolley Driver who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Resort Trolley Driver will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
  • Greets guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations
  • Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
  • Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
  • Effectively performs in the role of Resort Trolley Driver to include (but not limited to):
    • Transporting Guests via Trolley in a safe and efficient manner
    • Visually observes surroundings to identify potential safety hazards
    • Cleans and organizes conveyance daily to present professional appearance
    • Communicates calmly, clearly, and professionally with Guests and Hosts
    • Assists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs
    • Assists Guests with the loading/unloading of ECV's, wheelchairs, and strollers
  • Completes daily written reports and turn in any necessary paperwork to Parking PIC
  • Operates vehicles/work each position in all weather conditions
  • Maintains a sense of urgency toward area of operation to reduce Guest wait time
  • Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
  • Assists with other areas in parking as needed/requested by Management
  • Wears and maintains a themed costume issued by Dollywood
  • Performs special projects as directed by Management
  • Attends all required Training Classes and Meetings
  • Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
  • Verbally communicates and enforces Safety rules
  • Visually observes Guest actions during operation to prevent safety hazards
  • Initiates friendly interaction with guests
  • Works varying hours and at different areas when needed
  • Maintains confidentiality at all times
  • Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
  • Must be at least 21 years of age
  • Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck
  • Must have valid Tennessee Commercial Driver's License with a Passenger Endorsement and proof of auto liability insurance
  • May be required to provide a copy of personal driving record from home state
  • Must have less than three (3) traffic violations on record in the last three (3) years
  • Must not have a DUI conviction in the past 15 years on record
  • Must submit and pass a pre-employment DOT Certified Drug and Alcohol Screening
  • Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
  • Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities
  • Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
  • Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
  • Must be self-motivated and disciplined
  • Ability to memorize safety standards & scripted material
  • Must be able to prioritize and complete work assignments on a timely basis
  • Must maintain strict confidentiality and judgment regarding privileged information
  • Must be committed to continuous improvement
  • Must have professional appearance with good personal hygiene
  • Must promote and support a "team" work environment by cooperating and helping co-workers
  • Must be productive in a fast-paced environment
  • Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
  • Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
  • Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
  • Able to comprehend instructions and retain information
  • Able to be flexible to handle frequent changes in priorities
  • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
  • Must have manual dexterity necessary to complete all job duties
  • Ability to move about and react quickly in emergency situations
  • Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
  • Ability to tolerate stress due to job responsibilities and serious consequences of making an error
  • Able to operate a fire extinguisher
  • Able to tolerate detergents and chemicals
  • Must be willing to perform other work functions as assigned

Physical and Cognitive Requirements
  • Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
  • Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
  • Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
  • Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
  • Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
  • Able to sit, stand or walk for long/short periods of time
  • Able to work in a small, confined area
  • Able to push and/or pull
  • Able to bend at the waist and knees for long periods of time

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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