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From Home Content Author Jobs (NOW HIRING)

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Content Marketing Manager

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As of Sep 2, 2026, the average hourly pay for from home content author in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

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Infographic showing various From Home Content Author job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.

Customer Service Diagnostic Content Developer/Author

NR Consulting

Woodridge, IL • On-site

Full-time

Re-posted 16 days ago


Job description

Job Summary:
NR Consulting is seeking a Customer Service Diagnostic Content Developer/Author to join their team in Woodridge, IL. The role involves developing technical service content related to automotive diagnostics and requires a strong background in vehicle functionalities and fault code analysis.
Responsibilities:
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
• Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
• Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Hands-on experience with developing customer service fault code diagnostics documentation
• Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
• Understanding of structured authoring (DITA)
• Hands on experience in vehicle electrical/electronic diagnostics
• Knowledge of diagnostics tools used in automobile for vehicle diagnosis
• Experience with service tools and its specifications used for vehicle servicing
• Knowledge of XML and DITA XML authoring using Arbortext
• Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
• Knowledge of CAN communication over OBD
• Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
• Knowledge of writing programming procedures to program module parameters using any programming software tool
• Good Knowledge of Fault code analysis
• Excellent analytical and problem-solving skills
• Ability to communicate effectively across multiple levels of management
• Knowledge of automotive system theory, in any or all the following areas:
• Electronic and electrical fundamentals
• Fault code diagnostics
• Modern automotive systems
Qualifications:
Required:
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
• Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
• Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Hands-on experience with developing customer service fault code diagnostics documentation
• Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
• Understanding of structured authoring (DITA)
• Hands on experience in vehicle electrical/electronic diagnostics
• Knowledge of diagnostics tools used in automobile for vehicle diagnosis
• Experience with service tools and its specifications used for vehicle servicing
• Knowledge of XML and DITA XML authoring using Arbortext
• Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
• Knowledge of CAN communication over OBD
• Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
• Knowledge of writing programming procedures to program module parameters using any programming software tool
• The candidate must have bachelor's degree from engineering
• Good Knowledge of Fault code analysis
• Excellent analytical and problem-solving skills
• Ability to communicate effectively across multiple levels of management
• Knowledge of automotive system theory, in any or all the following areas: Electronic and electrical fundamentals, Fault code diagnostics, Modern automotive systems
Company:
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services. Founded in 2017, the company is headquartered in Boulder, USA, with a team of 1001-5000 employees. The company is currently Late Stage.