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From Home Call Center Jobs in Ridgeland, MS (NOW HIRING)

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All JobsCall Center JobsFrom Home Call Center JobsFrom Home Call Center Jobs in Ridgeland, MS

From Home Call Center information

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How much do from home call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for from home call center in Ridgeland, MS is $14.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.01 per hour, depending on experience, location, and employer.

What is the difference between From Home Call Center vs Customer Service Representative?

AspectFrom Home Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required SkillsCommunication, problem-solving, computer skillsCommunication, patience, product knowledge
Common CertificationsNone required, but customer service or call center training helpfulNone required, on-the-job training often provided
Industry UsageCustomer support, sales, technical supportCustomer support, sales, technical support

Both roles involve assisting customers, but From Home Call Center positions are specifically remote, often requiring familiarity with call center software. Customer Service Representatives may work in-office or remotely, with similar skill requirements. The main difference lies in the work setting, with the call center role emphasizing remote work as a key feature.

What are the key skills and qualifications needed to thrive as a from home call center representative?

To thrive as a From Home Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and reliable internet connectivity are essential technical requirements. Patience, active listening, and resilience help representatives build rapport and handle challenging customer interactions effectively. These skills and qualities ensure excellent customer service, efficient issue resolution, and maintain company reputation in a remote work environment.

What is a from home call center job?

A work from home call center job involves handling customer service, sales, or technical support tasks remotely, usually via phone, chat, or email. Employees use a computer, a reliable internet connection, and sometimes a headset to communicate with customers from their own home. These jobs often require strong communication skills, problem-solving abilities, and sometimes familiarity with specific software or products. Work schedules can be flexible or fixed, depending on the employer. Many companies provide training and support for remote call center agents.

What are some common challenges faced by remote call center agents, and how can they be managed?

Remote call center agents often face challenges such as maintaining focus in a home environment, managing time effectively, and handling technical issues without on-site IT support. To overcome these, it's essential to set up a dedicated, distraction-free workspace, establish a consistent daily routine, and stay proactive with technical troubleshooting. Additionally, agents benefit from regularly communicating with their team and supervisors through virtual meetings and chats to stay connected and supported.
What are the most commonly searched types of Call Center jobs in Ridgeland, MS? The most popular types of Call Center jobs in Ridgeland, MS are:
What cities near Ridgeland, MS are hiring for From Home Call Center jobs? Cities near Ridgeland, MS with the most From Home Call Center job openings:
From Home Call Center jobs near you
Infographic showing various From Home Call Center job openings in Ridgeland, MS as of August 2026, with employment types broken down into 2% Locum Tenens, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 64% In-person, and 36% Remote job distribution, with an average salary of $31,041 per year, or $14.9 per hour.

Call Center Representative - Ridgeland, MS (Onsite)

Gainwell Technologies

Ridgeland, MS • On-site

$29K - $41K/yr

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
  • Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
  • Serve as the first tier of support for web portal navigation, including login and password assistance.
  • De-escalate situations with dissatisfied callers, providing empathetic and effective support.
  • Handle complex tasks and assignments independently within defined processes.
  • Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information.
  • Document all calls promptly and accurately.
  • Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed.
  • Stay informed about updates and changes to Medicaid and healthcare policies.
  • Adhere to call quality standards to deliver an exceptional provider experience.
  • Manage call handling times to help the team meet service level goals.
  • Comply with contract requirements, business rules, and relevant legal and industry regulations.
  • Perform other duties as assigned.

What we're looking for
  • High school diploma or GED equivalent required
  • Minimum of three years of customer service experience
  • Proven experience collaborating with internal departments and personnel
  • Familiarity with operating fax machines, telephone systems, and computer software applications
  • Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

What you should expect in this role
  • This position is onsite in Ridgeland, MS.
  • The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training is approximately 3 weeks.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.

This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-ONSITE #LI-PP1 #LI-CM1
#LI-ONSITE #LI-JA1 #LI-CM1
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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