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The successful candidate will be responsible for performing on-site repairs, preventative maintenance, installations and training on leading-edge laser cutting, welding and marking systems and subsystems. This position will play an important role in serving as a company liaison with the customer, helping them to optimize their laser process and up-time requirements. If not at a customer site, the candidate will work from home and prepare for future service visits or support the customer service contact center

Location: One of the following western states: AZ,UT,CO,ID,NV,OR,WA

· Play a critical role in leading delivery of the service needs of our customers within the West Region's install base

· Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser cutting, welding and marking systems and subsystems

· Ability to travel up to 80% to perform service within North American (primarily Western region) and internationally occasionally for training. Valid passport is required

· Diagnose and troubleshoot system and subsystem issues through statistical analysis and evaluation of laser system reliability

· Test, tune, and adjust equipment to obtain optimum operating performance.

· Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

· Support sales activities by collecting and forwarding relevant information

· Report on customer spare part requirements

· Serve as company liaison with customers on administrative and technical matters for assigned projects

· Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Education and Work Experience:

· Candidate must possess the following:

· 2-year technical degree or equivalent work experience or vocational training or U.S. Military electronics training /experience

· 3 - 5 years relevant field service experience

· Experience with laser or optics is highly desirable

· Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, software & mechanical problems

· Correctly interpret electrical schematics

· Computer literate education and work experience

· Ability to lift and carry up to 50lbs.

· Ability to work closely with a team as well as independently

· Exceptional customer service skills

· Excellent written and verbal communication

· Command of written and spoken English