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Position: Retail Technology Specialist
Reports To: Supervisor Mezzanine
Location: Scottsboro, AL, On-Site
Job Type: Full Time, Hourly
About Unclaimed Baggage:
Located in Scottsboro, Alabama, Unclaimed Baggage is a one-of-a-kind retail store that draws one million shoppers annually from all 50 states and around the world. As the country's only merchant of unclaimed and lost airline baggage and its contents, Unclaimed Baggage offers a treasure trove of goods that airlines have been unable to reunite with their former owners. Besides clothing, footwear, formal wear and electronics, shoppers might find anything from a suit of armor and a 40-carat emerald to a Chinese dragon kite and a Jim Hensen life-size puppet. The store has made national news in media outlets such as The Wall Street Journal, The New York Times, BuzzFeed, National Geographic and NPR for its ever-changing array of unique items from around the world, all sold at an incredible value. In 2020, this family-owned business celebrated its 50th anniversary, and launched its first online store, which is now available to over 100 countries. Unclaimed Baggage also runs a philanthropic program called Reclaimed for Good. The initiative provides charities around the world with millions of dollars' worth of repurposed clothes, medical supplies and equipment. Reclaimed for Good's Love Luggage initiative has supported thousands of foster children by providing personalized suitcases to replace the garbage bags many typically use to transport their belongings. Learn about Unclaimed Baggage at www.unclaimedbaggage.com or connect online through Instagram, Facebook, TikTok, Pinterest, and X.
Mission and Values
Our mission is to: "Redeem the lost, unclaimed and rejected for the glory of God." Our company values are rooted in a distinctly Judeo-Christian worldview, and include:

• Gratitude: Choose To Be Thankful.
• Entrepreneurship: Make It Happen.
• Teamwork: Grow Stronger Together.
• Humility: Listen And Learn.
• Integrity: Do The Right Thing.
• Service: Help Others Win.
• Excellence: Always Reach For Better.

Summary of Retail Technology Specialist: Guided by our guest promise-"Owning Our Guests' Drive Home"-this role delivers polished, professional service on the Mezzanine sales floor. The Retail Electronics Advisor welcomes guests, uncovers interests and needs, and provides clear, confident guidance to support purchase decisions. Light technical work (e.g., screen protector application, simple diagnostics) is performed as needed, with advanced repairs routed to the appropriate technician. This is a sales-facing role (approximately 70-80% guest-facing sales; 20-30% repair).
General Responsibilities

• Deliver Exceptional Guest Care: Greet every guest, listen actively, and provide thoughtful recommendations that enhance the shopping experience.
• Advise on Electronics: Share accurate, easy-to-understand information about common devices (phones, tablets, cameras, laptops, headphones, wearables) and help guests compare options.
• Drive Purchase Confidence: Demonstrate features and accessories, offer add-on solutions that match guest goals, and support try-before-you-buy moments where appropriate.
• Professional Presentation: Maintain a clean, organized, "Grand Open Ready" Mezzanine-showcases dust-free, fixtures tidy, demo items neat, apparel straighten and zoned, and guest areas inviting.
• Policy Knowledge: Communicate Mezzanine policies (e.g., camera warranty, merchandise holds, charger/accessory guidance) in a clear, guest-friendly manner.
• Tech Repairs: Ability to perform complex repairs for guest devices in a timely manner as directed by E-Clearing
• Collaboration: Mentor Electronics Team Members on new trends, device rollouts and OS updates that would help enhance the guest experience.
• Market & Product Awareness: Maintain working knowledge of current devices and trends to better serve guests.
• Asset Protection Awareness: Stay attentive on the floor and promptly report suspicious activity to Asset Protection.
• Other duties as assigned by management.

Required Skills and Attributes:

• Strong interpersonal and guest service skills; polished, professional demeanor.
• Excellent verbal communication and active listening.
• Consultative selling approach; ability to tailor recommendations to guest needs.
• Technical aptitude for basic diagnostics and setup; sound problem-solving and decision-making.
• Able to prioritize effectively in a dynamic guest environment.
• Basic computer skills; proficiency with POS after training.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Dependable with a strong attendance record.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Light to moderate lifting.
• Occasional repetitive motion (e.g., device handling and repairs, applying screen protectors).
• Full Time, 40 hour/week position. Working as early as 7am and as late as 8:30p.

Benefits:

• Team member discount at Unclaimed Baggage and unclaimedbaggage.com
• On-campus café available at a discounted rate for team members
• Free coffee available in breakroom
• Fun team opportunities available such as Team Shopping Nights, Gratitude BBQ, and an Annual Company Christmas Party
• Paid volunteer opportunities available
• Flexible schedule

The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities. Updated August 26, 2025