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Job Title: Donor Care Specialist, Driver, Mobile

Revision: 0004

Job Code: 700286

FLSA: OT Eligible

Hybrid? N

Dept.: Donor Services Mobile

Business Unit: STB&T

CPF Level: TB2

General Summary

Responsible for medical screening, phlebotomy (whole blood and apheresis), and care of donors within our service area in accordance with the standard operating procedure (SOP) and BBG/STB&T policies.

Support the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility/blood type.

Responsible for providing safe transportation of staff and operational supplies within the service area as assigned.

Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Report to work as scheduled.

Display a professional image and positive demeanor that contributes to the success of the organization.

Deliver an outstanding donation experience by exceeding donor expectations.

Maintain regulatory compliance by successfully completing training and competency assignments on time.

Safely transport the team, equipment and supplies to and from blood drive locations.

Load, unload, setup and pack up the mobile collection equipment.

Perform the quality control function (including documentation).

Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).

Obtain donor consent prior to donation.

Perform whole blood phlebotomy and automated collection (apheresis) procedures.

Assess, treat and report adverse donor reactions (including documentation).

Perform record review and data entry.

Pack collected blood products according to defined manufacturing plans.

Ensure all necessary records and blood products are legible, labeled accurately and complete.

Maintain a good working relationship with coworkers and supervisor including reporting issues relating to donors, donor groups, or departmental operations.

Performs other duties as assigned.

NonEssential Tasks

Provide assistance to other departments as needed.

Education

Requires a high school diploma or general equivalency diploma.

Licenses and/or Certifications

Valid United States Driver's License Phlebotomy certification preferred

Experience

No prior specific work experience required.

Prefer phlebotomy experience in a blood or plasma center.

Knowledge

Must acquire a working knowledge of donor processing criteria.

Must become familiar with the community and area serviced.

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Must acquire a working knowledge of medical terminology and geography.

Skills

Must demonstrate competency in performing donor registration, screening, labeling, phlebotomy (whole blood and apheresis procedures), monitoring donor safety, product packing and quality control.

Must demonstrate proper equipment use and care.

Must complete documentation in a legible manner.

Must demonstrate adherence to safety procedures.

Must have strong customer service skills.

Must have strong computer skills.

Must have excellent written and oral communication skills.

Must be capable of operating motor vehicles in all types of weather conditions.

Abilities

Must be a team player.

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Working Environment

Works in well lighted, airconditioned and heated vehicle or office environments, but may work in confined spaces and nonclimate controlled conditions.

Will also work in all outdoor weather conditions.

May be exposed to blood borne pathogens and other conditions common to a full service blood and tissue center. May be exposed to electrical and chemical hazards and other conditions common to an office environment.

May be required to work at any time of the day, evening or night during the week or weekend.

Occasional out of town and overnight stays required.

Ability to use personal motor vehicle for company business required.

Occupational Exposure Assignment Category I

Physical Requirements

Must be able to drive on behalf of the organization.

Will sit, stand, walk, and bend during working hours.

Requires to reach, lift and carry up to 50 lbs.

Requires manual and finger dexterity and eyehand coordination.

Requires normal or corrected vision and hearing corrected to a normal range.