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From Home Active Listening Jobs in Decatur, GA (NOW HIRING)

Digital Check

Client Service Advisor

Alpharetta, GA · On-site

This is a hybrid position with 3 days in office and 2 days work from home. Essential Job Functions ... Strong verbal and written communication skills with active listening capabilities * Critical ...

Nelson Exteriors

In-Home Sales Consultant

Decatur, GA · On-site

Nelson Exteriors In-Home Sales Consultant Can You Sit Across From a Homeowner, Earn Their Trust in ... Strong communication and active listening skills where you ask great questions and let the ...

Nelson Exteriors

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In Home Sales - Construction Project Consultant

Decatur, GA · On-site

$100K - $300K/yr

Manage your pipeline from initial consultation through signed agreement * Hand off signed contracts ... Strong communication and active listening skills where you ask great questions and let the ...

Nelson Exteriors

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In Home Sales - Construction Project Consultant

Smyrna, GA · On-site

$100K - $300K/yr

Manage your pipeline from initial consultation through signed agreement * Hand off signed contracts ... Strong communication and active listening skills where you ask great questions and let the ...

Nelson Exteriors

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In Home Sales - Construction Project Consultant

Atlanta, GA · On-site

$100K - $300K/yr

Manage your pipeline from initial consultation through signed agreement * Hand off signed contracts ... Strong communication and active listening skills where you ask great questions and let the ...

Nelson Exteriors

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In Home Sales - Construction Project Consultant

Norcross, GA · On-site

$100K - $300K/yr

Manage your pipeline from initial consultation through signed agreement * Hand off signed contracts ... Strong communication and active listening skills where you ask great questions and let the ...

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All JobsActive Listening JobsFrom Home Active Listening JobsFrom Home Active Listening Jobs in Decatur, GA

From Home Active Listening information

What is a from home active listening?

A From Home Active Listening job typically involves providing attentive and empathetic listening services to clients remotely, often through phone or online platforms. These roles might include positions such as virtual therapists, helpline operators, or customer service representatives, where understanding and responding thoughtfully to people's concerns is key. Active listening professionals work from the comfort of their home, using their communication skills to help, support, or guide others. This job requires strong interpersonal abilities, confidentiality, and often training in communication or counseling techniques.

What are some common challenges faced by professionals in from home active listening roles, and how can they be addressed?

Professionals in remote active listening roles often face challenges such as managing distractions at home, maintaining focus during virtual conversations, and ensuring clear communication without non-verbal cues. To address these, it's helpful to create a dedicated workspace, use noise-cancelling tools, and regularly check in for understanding by summarizing or paraphrasing what the speaker has said. Building strong relationships with team members through regular communication and feedback also enhances the effectiveness of active listening in a remote setting.

What is the difference between From Home Active Listening vs From Home Customer Service Representative?

AspectFrom Home Active ListeningFrom Home Customer Service Representative
Required SkillsActive listening, communication, empathyCommunication, problem-solving, patience
CertificationsNone typically requiredCustomer service certifications optional
Work EnvironmentRemote, home-basedRemote, home-based
Industry UsageTraining, coaching, therapy, support rolesCustomer support, sales, technical assistance

From Home Active Listening focuses on skills like empathy and communication, often used in coaching or therapy roles, while From Home Customer Service Representative involves handling customer inquiries and support. Both roles are remote and require strong communication skills, but their primary functions and industry applications differ.

What are the key skills and qualifications needed to thrive as a from home active listening specialist?

To thrive as a Remote Active Listening Specialist, you need strong communication skills, emotional intelligence, and experience or training in counseling, customer service, or related fields. Familiarity with digital communication platforms (such as Zoom or live chat tools) and sometimes certifications in counseling or peer support are commonly required. Outstanding empathy, patience, and discretion set top performers apart in this role. These skills ensure clients feel heard and supported, fostering trust and effective problem resolution in virtual environments.
What are popular job titles related to From Home Active Listening jobs in Decatur, GA? For From Home Active Listening jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching From Home Active Listening jobs in Decatur, GA look for? The top searched job categories for From Home Active Listening jobs in Decatur, GA are:
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From Home Active Listening jobs near you

Client Service Advisor

Digital Check

Alpharetta, GA • On-site

Other

Re-posted 15 days ago

Job description

Client Service Advisor

The Client Service Advisor (CSA) is a vital member of our customer experience team, responsible for delivering outstanding service through professional, empathetic, and solution-oriented interactions. Whether by phone, email, web form, or chat, CSAs serve as the first point of contact for clients seeking assistance. Empowered to make decisions within company guidelines, CSAs ensure customer satisfaction while supporting internal operations.

This role bridges customer service and sales support, handling administrative tasks such as processing sales and repair orders, managing returns, generating reports, and coordinating accounting transactions. CSAs also play a key role in customer retention by building relationships, guiding clients through our systems, and promoting relevant products and services.

Collaboration is central to this role—CSAs work closely with sales, technical teams, and accounting to ensure timely, accurate, and effective resolution of customer needs.

This is a hybrid position with 3 days in office and 2 days work from home.

Essential Job Functions:

  • Serve as the primary contact for customer inquiries, offering knowledgeable and courteous support
  • Resolve customer complaints and concerns with professionalism and efficiency
  • Maintain detailed records of customer interactions in the CRM system
  • Collaborate with internal departments to resolve issues and ensure customer satisfaction
  • Process orders, returns, repairs, and exchanges with precision and timeliness
  • Identify opportunities to improve customer satisfaction and foster loyalty
  • Stay current on product offerings, pricing, and promotions to better serve customer needs
  • Accurately process sales orders from multiple channels including phone, email, and eCommerce
  • Verify and update customer account details, shipping information, inventory levels, pricing, and terms

Education and Skill Requirements:

  • High school diploma or equivalent; 2–3 years of customer service experience preferred
  • Proficiency in Microsoft Office/365 (Outlook, Excel, Word, PowerPoint, Teams)
  • Familiarity with ERP systems, CRM platforms, and sales order processing is highly desirable
  • Strong verbal and written communication skills with active listening capabilities
  • Critical thinking and problem-solving skills to address customer concerns effectively
  • High attention to detail and accuracy, especially in handling financial transactions
  • Ability to multitask and thrive in a fast-paced environment
  • Strong interpersonal skills to build rapport with customers and team members
  • Knowledge of banking equipment and systems is a plus
  • Exceptional attention to detail and organizational skills
  • Ability to manage multiple priorities with accuracy and efficiency
  • Team-oriented mindset with a commitment to meeting deadlines
  • Passion for delivering outstanding customer service
  • Positive attitude and strong interpersonal communication

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