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From Home 988 Chat Jobs (NOW HIRING)

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

FirstLink

Manager, 988 Lifeline

Fargo, ND · On-site

$26/hr

As the local answering point for the 988 Suicide & Crisis Lifeline, FirstLink answers tens of thousands of conversation from across North Dakota and northwestern Minnesota each year via phone, chat ...

FirstLink

Manager, 988 Lifeline

Fargo, ND · On-site

$26/hr

As the local answering point for the 988 Suicide & Crisis Lifeline , FirstLink answers tens of thousands of conversation from across North Dakota and northwestern Minnesota each year via phone, chat ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ... We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people ...

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND · On-site

$21/hr

... home. Every interaction is an opportunity to reduce risk, restore hope, and remind someone they do ... chat and text response, simulations, roleplays, live observation, and ongoing coaching from ...

FirstLink

Crisis Specialist, 988 Lifeline

Fargo, ND · On-site

$20 - $21.50/hr

... home. Every interaction is an opportunity to reduce risk, restore hope, and remind someone they do ... chat and text response, simulations, roleplays, live observation, and ongoing coaching from ...

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From Home 988 Chat information

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How much do from home 988 chat jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for from home 988 chat in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between From Home 988 Chat vs Customer Service Representative?

AspectFrom Home 988 ChatCustomer Service Representative
Work EnvironmentRemote, online chat platformTypically in-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, empathy, tech-savvinessVerbal communication, problem-solving, customer service skills
CertificationsNone usually required, but customer service experience helpfulHigh school diploma or equivalent, customer service training often preferred
Industry UsageCommon in mental health, crisis support, or helpline servicesRetail, telecom, healthcare, and various service sectors

From Home 988 Chat roles focus on online, text-based support, often in mental health or crisis contexts, requiring strong written skills. Customer Service Representatives handle verbal and written interactions across industries, often in person or via phone. While both roles involve assisting customers, the main difference lies in communication methods and work environment.

What cities are hiring for From Home 988 Chat jobs? Cities with the most From Home 988 Chat job openings:
What are the most commonly searched types of 988 Chat jobs? The most popular types of 988 Chat jobs are:
What states have the most From Home 988 Chat jobs? States with the most job openings for From Home 988 Chat jobs include:
From Home 988 Chat jobs near you

MiCAL 988 Crisis Specialist

Common Ground

Pontiac, MI • On-site

$21/hr

Full-time

PTO

Re-posted 23 days ago

Job description

Job Title: MiCAL 988 Crisis Specialist
Base Pay: $21 hourly + shift differentials
Full and Part-Time Shifts Available
About you:
The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
  • Provide crisis support to 988 callers
  • Login to helpline applications
  • Respond to incoming calls of varying crisis nature
  • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
  • Employ de-escalation techniques to assist callers in crisis
  • Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
  • Coordinate with EMS or police to complete active rescue as needed
  • Document each encounter while in-call
  • Conduct follow-up calls to ensure successful access to services
  • Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
  • Maintain high level confidentiality while performing all duties
  • Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed
What you need to apply
  • High School Diploma or GED equivalent
  • Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space
What makes us different
  • Non-Profit mission-driven, person-focused environment
  • 100-hour Crisis Intervention training
  • Opportunity for professional growth
  • Team oriented environment
  • An organizational culture of mental and behavioral health support for all
For your hard work
  • Generous Paid Time Off
  • Shift premiums
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
See full job description here:https://cghelps.sharepoint.com/:b:/s/HRJobDescriptions/EfJQFHrqB5FKrOmeen9UgV0BByXn321COkcQC58D4NVBIw?e=vcFkgH
Find out more athttps://commongroundhelps.org
Employment Type: Full Time and Part Time

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