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From Home 211 Operator Jobs in Springfield, MA (NOW HIRING)

WGBH

Board Operator

Springfield, MA · On-site

$40K - $52K/yr

As a result, the majority of our staff are hybrid and work both from home and onsite. Our current ... JOB OVERVIEW The Board Operator independently completes routine and complex operational and ...

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All Jobs211 Operator JobsFrom Home 211 Operator JobsFrom Home 211 Operator Jobs in Springfield, MA

From Home 211 Operator information

See Springfield, MA salary details

$12

$18

$23

How much do from home 211 operator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for from home 211 operator in Springfield, MA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between From Home 211 Operator vs From Home Customer Service Representative?

AspectFrom Home 211 OperatorFrom Home Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training in community resourcesHigh school diploma or equivalent; customer service training
Work EnvironmentRemote call center handling community assistance callsRemote call center handling general customer inquiries
Employer & Industry UsageNonprofit and government agenciesPrivate companies, retail, telecom
Common Search & ComparisonFocus on community resources and social servicesFocus on product or service support

While both roles are remote customer service positions, From Home 211 Operators specialize in assisting callers with community resources and social services, often working for government or nonprofit agencies. In contrast, From Home Customer Service Representatives handle general customer inquiries for various industries. The key differences lie in their focus, training, and employer types, making each role suited to different career interests within remote customer support.

What are popular job titles related to From Home 211 Operator jobs in Springfield, MA?

For From Home 211 Operator jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching From Home 211 Operator jobs in Springfield, MA look for?

The top searched job categories for From Home 211 Operator jobs in Springfield, MA are:

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Cities near Springfield, MA with the most From Home 211 Operator job openings:

From Home 211 Operator jobs near you

Board Operator

Springfield, MA • On-site

WGBH Educational Foundation
See more jobs at WGBH Educational Foundationexternal

$40K - $52K/yr

Full-time

Re-posted 12 days ago

Job description

GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.
At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and Wednesday, Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.
DEPARTMENT OVERVIEW
The Production and Operations department ensures high-quality broadcasting, technical integrity, and seamless delivery of public media content across regional and national platforms, collaborating closely with multiple newsrooms and stations including NEPM, CAI, and GBH.
JOB OVERVIEW
The Board Operator independently completes routine and complex operational and technical support tasks to ensure the high technical standards of live and pre-recorded radio broadcasts, including All Things Considered, Fabulous 413, and The Rundown. Reporting to the Operations Supervisor, this role is vital to protecting the on-air sound and technical compliance of the station.
The ideal candidate operates with deliberation and problem-solving skills under tight deadline pressures, showing exceptional reliability, deep technical proficiency with radio equipment, and strong team collaboration. This position requires an acute sensitivity to on-air production value and the agility to respond quickly to breaking news or system challenges.
RESPONSIBILITIES
  • Operate radio station control room and production equipment, including control consoles, recorders, computers, satellite receivers, transmitter control devices, EAS equipment and associated systems.
  • Ensure strict technical standards and high-quality on-air sound in the live production and broadcast of daily programs and special coverage.
  • Perform all aspects of audio production for daily regional programs, including recording interviews, mixing sound elements, and post-producing content for local broadcast.
  • Manage routine assignments independently consistent with organizational policies, procedures, and FCC regulations.
  • Accurately complete daily news scripts. Work closely with NEPM News Host and Executive Editor. Provide support to other News Team as needed.
  • Collaborate closely with production units across regional partners (NEPM, CAI, GBH) to execute high-quality program elements, multi-site recordings, and seamless transitions.
  • Assist with the operations, basic troubleshooting, and maintenance of radio computer automation systems and digital networks.
  • Support quality control initiatives by evaluating audio feeds and recommending best practices for audio workflow and standard operating procedures.
  • Project future equipment and technical needs proactively in collaboration with program producers and under the direction of the Operations Supervisor.
  • Provide basic functional guidance or operational onboarding support to junior staff or interns when necessary.

SKILL SET
  • Proficient working knowledge of broadcast consoles, audio production workflows, and digital radio traffic software.
  • Excellent ability to handle complex, live broadcast operations calmly and effectively under tight deadline pressures.
  • Strong organizational skills and exceptional attention to detail, reliability, and proactive follow-through.
  • Strong interpersonal and verbal communication skills; ability to work cooperatively within a nimble, fast-paced team environment.
  • Working knowledge of computer systems and automation networks within a modern broadcast environment (e.g., Zetta, Marketron, or similar platforms).
  • Demonstrated judgment and adaptability when responding to technical emergencies or breaking news adjustments.

EDUCATION AND EXPERIENCE
  • High school diploma required.
  • Minimum of 2-4 years of related work experience running a radio console and crafting high-quality radio broadcasts.
  • Associate degree or vocational training in broadcasting, media production, or a related technical field preferred. Experience with Zetta radio automation and Marketron radio traffic software is highly preferred.

JOB SPECIFICS
  • Must be able to work a flexible schedule, which may include early mornings, late evenings, or weekend shifts to support live programming and special broadcast coverage. Reliability is critical, including holidays.
  • Position requires prolonged periods of sitting/standing at a broadcast console and high visual/auditory acuity. Remote or hybrid work status is generally not available for this on-site technical production role.
  • Staff position

LOCATION
44 Hampden Street, Springfield, MA 01103
Salary Range
$40,800 - $52,600Compensation offered within this range is determined by skills, experience and internal pay equity.
GBH is an equal opportunity employer. The community and audience we serve are diverse, and we wish to foster that diversity in our workplace. Toward that end, GBH does not discriminate against individuals in hiring, employment, or promotion based on race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, disability, veteran or military status, political belief, pregnancy, genetic information, or any other characteristic protected by law.
Application Process Assistance
GBH will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate an accommodation request, contact the Human Resource department by sending an email to human_resources@wgbh.org or by calling 617-300-2000.

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