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Friendly Pets Jobs in Springfield, MA (NOW HIRING)

Petco

Sales Associate

Springfield, MA · On-site

$14 - $19/hr

Help maintain a clean, safe, and welcoming environment for pets, customers, and partners. Foster the Fun * Greet customers and deliver friendly, helpful, and solution-focused service. * Create ...

Petco

Sales Associate

Springfield, MA · On-site

$14 - $19/hr

Help maintain a clean, safe, and welcoming environment for pets, customers, and partners. Foster the Fun * Greet customers and deliver friendly, helpful, and solution-focused service. * Create ...

Petco

Sales Associate

Holyoke, MA · On-site

$13.75 - $18.75/hr

Help maintain a clean, safe, and welcoming environment for pets, customers, and partners. Foster the Fun * Greet customers and deliver friendly, helpful, and solution-focused service. * Create ...

Candlewick Kennels

Kennel Tech

Glastonbury, CT

$17/hr

Want to be part of a trusted team that makes pets feel safe, loved, and at home? We're looking for ... Friendly and comfortable speaking with pet parents * Reliable, punctual, and team-oriented You must ...

Pet Supplies Plus

Groomer

West Springfield, MA

$32K - $67K/yr

If you enjoy making pets look adorable and smell irresistible, we are looking for Experienced ... Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful ...

Pet Supplies Plus

Groomer

West Springfield, MA · On-site

$67K/yr

If you enjoy making pets look adorable and smell irresistible, we are looking for Experienced ... Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful ...

Pet Supplies Plus

Groomer

West Springfield, MA · On-site

$32K/yr

If you enjoy making pets look adorable and smell irresistible, we are looking for Experienced ... Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful ...

Banfield

Veterinarian

Manchester, CT · On-site

... and friendly demeanor while dealing with stressful situations. Special Working Conditions * Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.) * Client needs and work ...

Banfield

Veterinarian

Glastonbury, CT · On-site

... and friendly demeanor while dealing with stressful situations. Special Working Conditions * Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.) * Client needs and work ...

Banfield

Veterinarian

West Hartford, CT

... and friendly demeanor while dealing with stressful situations. Special Working Conditions * Ability to be confident around Pets (i.e., dogs, cats, birds, reptiles, etc.) * Client needs and work ...

NVA

Emergency Veterinarian

West Springfield, MA · On-site

... friendly, and supportive team! About the new hospital Our brand-new, 12,000 sq ft facility will ... We have seen a wide variety of these pets already at VESH! Dr. Adair is also eager to develop a ...

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All JobsFriendly Pets JobsFriendly Pets Jobs in Springfield, MA

Friendly Pets information

See Springfield, MA salary details

$7

$13

$18

How much do friendly pets jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for friendly pets in Springfield, MA is $13.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $15.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pet Care Specialist, and why are they important?

To thrive as a Pet Care Specialist, you need a genuine passion for animals, basic knowledge of animal behavior and care, and often a high school diploma or equivalent. Familiarity with pet care management software, animal handling tools, and, in some cases, pet CPR/first aid certification is helpful. Strong communication, patience, and attention to detail are valuable soft skills for interacting with both pets and their owners. These skills ensure the safety, health, and well-being of animals while fostering trust and satisfaction among clients.

What are Friendly Pets?

Friendly Pets typically refers to a pet care business or service that focuses on providing a welcoming and safe environment for pets, such as dogs and cats. These businesses may offer services like pet boarding, grooming, daycare, and training. Their staff are usually trained to handle animals with care and compassion, ensuring pets feel comfortable and happy during their stay. Friendly Pets may also sell pet supplies and provide advice on pet care for owners. The goal is to make both pets and their owners feel at ease, knowing their furry friends are in good hands.

What are some common challenges faced by pet care specialists at Friendly Pets, and how are they supported in overcoming them?

Pet care specialists at Friendly Pets often encounter challenges such as managing the varying needs and temperaments of different animals, maintaining high standards of cleanliness, and effectively communicating with pet owners. The role requires patience, adaptability, and attention to detail. Friendly Pets supports its staff through hands-on training, clear protocols, and a collaborative team environment, ensuring that employees feel equipped to handle these challenges and provide excellent care.

What is the difference between Friendly Pets vs Pet Care Assistant?

AspectFriendly PetsPet Care Assistant
CertificationsPet care training, CPR certificationPet care training, CPR certification
Work EnvironmentPet stores, grooming salons, pet hotelsVeterinary clinics, pet boarding facilities
Industry UsageRetail and grooming servicesMedical and boarding services

Friendly Pets and Pet Care Assistants both require pet care training and certifications. Friendly Pets typically work in retail, grooming, or pet hotels, focusing on customer service and pet handling. Pet Care Assistants often work in veterinary clinics or boarding facilities, providing medical and daily care. While their roles overlap in pet handling, their work environments and primary responsibilities differ.

What are popular job titles related to Friendly Pets jobs in Springfield, MA? For Friendly Pets jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Friendly Pets jobs in Springfield, MA look for? The top searched job categories for Friendly Pets jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Friendly Pets jobs? Cities near Springfield, MA with the most Friendly Pets job openings:
Friendly Pets jobs near you
Customer Service Representative

Customer Service Representative

Candlewick Kennels

Glastonbury, CT

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.


Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.


At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.


What You'll Do

As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.


Your responsibilities include:

  • Greeting clients, pets, and vendors warmly
  • Managing check-ins and check-outs
  • Booking boarding, daycare, grooming, and training reservations
  • Answering phones, emails, and voicemails promptly
  • Processing payments and balancing transactions
  • Obtaining and verifying vaccination records
  • Managing waitlists during peak seasons
  • Recommending services and activity packages that meet client needs
  • Communicating pet updates and concerns to leadership
  • Keeping lobby and front areas clean and safe


You'll also jump in to help the team when needed - which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.


What We're Looking For

We're seeking someone who is:

  • Friendly, confident, and professional
  • Detail-oriented and organized
  • Comfortable multitasking in a busy lobby
  • Strong with phones, scheduling, and computer systems
  • Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
  • Calm and solution-focused when handling customer concerns
  • Passionate about dogs and cats

You must be able to:

  • Work weekends and holidays
  • Stand, walk, bend, and lift up to 60 lbs
  • Work in a busy, sometimes noisy environment
  • Handle dogs of all sizes safely



Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.


If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day - we'd love to meet you.


Work schedule
  • Monday to Friday
  • Weekend availability
  • Holidays
Supplemental pay
  • Tips
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Paid training
  • Paid time off
  • Life insurance
  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Disability insurance
  • Referral program

Apply