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Freight Broker Account Manager Jobs in Silver Spring, MD

H&S Family of Bakeries

Account Manager

Baltimore, MD · On-site

... National Key Account Manager, you will be able to work with cross-functional teams on the ... Be responsible for developing relationships with brokers, distributors and direct relationships ...

Alera Group

Associate Account Manager

Baltimore, MD · Hybrid

$75K - $85K/yr

About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker ... Provide direct support to Account Managers and leadership for fully insured and self-funded ...

Alera Group

Associate Account Manager

Baltimore, MD · On-site

$75K - $85K/yr

About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker ... Provide direct support to Account Managers and leadership for fully insured and self-funded ...

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All JobsFreight Broker Account JobsFreight Broker Account Manager JobsFreight Broker Account Manager Jobs in Silver Spring, MD

Freight Broker Account Manager information

See Silver Spring, MD salary details

$28.4K

$66.9K

$94.1K

How much do freight broker account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for freight broker account manager in Silver Spring, MD is $66,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $73,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a freight broker account manager, and why are they important?

To thrive as a Freight Broker Account Manager, you need strong negotiation, sales, and logistics coordination skills, often supported by experience in freight brokerage or logistics and a high school diploma or bachelor's degree. Familiarity with transportation management systems (TMS), CRM software, and industry regulations is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you manage accounts and resolve challenges efficiently. These skills are crucial for successfully matching shippers with carriers, ensuring smooth operations, and maintaining client satisfaction in a competitive logistics environment.

How does a freight broker account manager collaborate with carriers and shippers to resolve issues during shipments?

A Freight Broker Account Manager serves as the main point of contact between shippers and carriers, actively communicating to address any challenges that arise during transit, such as delays, damages, or routing changes. They are responsible for proactively monitoring shipments, troubleshooting problems, and ensuring that both parties are updated and satisfied with the service. This requires strong negotiation skills, quick problem-solving, and the ability to remain calm under pressure. Building solid relationships with both carriers and shippers is key to resolving issues efficiently and maintaining long-term business partnerships.

Is a freight broker account manager a stressful job?

A freight broker account manager role can be stressful due to the need to coordinate shipments, meet tight deadlines, and handle customer and carrier relationships. The job often involves managing multiple accounts simultaneously and resolving issues quickly, which can contribute to a high-pressure environment. Strong organizational skills and stress management are important for success in this position.

What is the difference between Freight Broker Account Manager vs Freight Dispatcher?

AspectFreight Broker Account ManagerFreight Dispatcher
CredentialsKnowledge of freight laws, industry regulations, and customer service skillsUnderstanding of transportation routes and scheduling, often no formal certification required
Work EnvironmentOffice-based, client-facing, coordinating shipments and managing accountsField or office-based, focusing on route planning and driver communication
Employer & Industry UsageLogistics companies, freight brokers, transportation firmsCarriers, trucking companies, freight haulers

While both roles are vital in freight logistics, a Freight Broker Account Manager primarily manages client relationships and oversees freight contracts, whereas a Freight Dispatcher focuses on scheduling drivers and routes. The account manager handles customer service and negotiations, making it more client-oriented, while the dispatcher concentrates on operational execution.

What is a freight broker account manager?

Freight Broker Account Managers are professionals who act as intermediaries between shippers needing to transport goods and carriers that provide transportation services. They manage client relationships, negotiate shipping rates, coordinate logistics, and ensure shipments are delivered efficiently and on time. In addition to overseeing daily transportation operations, they are responsible for building and maintaining a portfolio of clients, resolving issues, and growing business opportunities within the freight brokerage industry.
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Freight Broker Account Manager jobs near you
Infographic showing various Freight Broker Account Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,728 per year, or $32.1 per hour.

National Account Manager - Retail

Tulkoff Food Products

Baltimore, MD • On-site

$96K - $124K/yr

Full-time

Medical

Posted 29 days ago

Job description

Summary:  

The National Account Manager supports the execution of retail account plans across U.S. retail channels for the Greystar portfolio. This role partners closely with leadership, brokers, and cross functional teams to help drive retail performance, ensure brand standards, and support growth initiatives. The position focuses on day to day account management, execution, and analysis rather than full ownership of national strategy or financial results.

Primary Responsibilities:

The duties for this position include but are not limited to the following:

National Retail Account Leadership

  • Support national and regional retail customer relationships (e.g., grocery, mass, club where applicable) for Panda Express and Tapatío on shelf businesses.
  • Assist with line reviews, item authorizations, shelf placement initiatives, and distribution expansion efforts. 
  • Help develop customer specific plans aligned with brand and category priorities under the guidance of senior leadership.

Broker & Field Leadership

  • Serve as the primary point of contact for broker teams supporting Greystar brands.
  • Set clear expectations, priorities, and KPIs for broker execution (distribution, merchandising, promotions, shelf compliance).
  • Conduct regular broker scorecards, performance reviews, and action planning.

Trade Spend & Performance Management

  • Deliver against volume, revenue, and profit targets.
  • Evaluate ROI on promotions, industrial contracts and customer investments.
  • Partner with finance to ensure pricing integrity, margin optimization, and forecast accuracy.
  • Represent the Panda Express and Tapatío brands with a strong understanding of brand standards, consumer expectations, and licensing requirements.
  • Ensure packaging, merchandising, and shelf presentation align with brand guidelines.
  • Identify innovation, pack size, and channel expansion opportunities.

Cross Functional Collaboration

  • Partner with marketing, supply chain, operations, and quality to support launches, resets, and ongoing execution.
  • Coordinate timelines, forecasts, and inventory flow to support customer needs.
  • Provide sales insights to inform innovation, packaging, and promotional strategy.

Data & Performance Insights

  • Analyze syndicated data (e.g., IRI, Nielsen, Circana), customer POS, and broker reporting.
  • Track distribution, velocity, pricing, and promotional effectiveness.
  • Translate insights into actionable selling stories and recommendations.

Qualifications:

To be eligible for this position, candidates should meet the following requirements:

  • Bachelor’s Degree, or equivalent of 5 to 8+ years of CPG sales experience, preferably managing national or large regional accounts.
  • Demonstrated agility in utilizing technology for data management, including proficiency with Microsoft platforms such as Excel, Power BI, PowerPoint, and Salesforce CRM.
  • Proven success managing brokers and indirect sales teams.
  • Strong understanding of retail grocery dynamics, shelf execution, and promotional planning.
  • Financial acumen with experience managing trade spending, forecasts, and profitability.
  • Excellent communication, presentation, and relationship building skills.
  • Experience with licensed brands or brand driven partnerships preferred.
  • Direct experience with national retailers such as Kroger, Walmart, Target, Albertsons, or regional grocery chains preferred. 

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