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Freelance Wordpress Support Engineer Jobs in Florida

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · On-site +1

$55.75 - $74/hr

You will assist WordPress Support Engineers with complex issues, support VIP customers with advanced technical requests, investigate platform-level problems, and work with internal teams to deliver ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · Remote

$55.75 - $74/hr

You will assist WordPress Support Engineers with complex issues, support VIP customers with advanced technical requests, investigate platform-level problems, and work with internal teams to deliver ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance business * A dedicated internal team who is here to support you and help you succeed ... Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance business * A dedicated internal team who is here to support you and help you succeed ... Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance business * A dedicated internal team who is here to support you and help you succeed ... Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance business * A dedicated internal team who is here to support you and help you succeed ... Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ...

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ... Here are some of the most popular: * Web Development (WordPress, Full Stack, PHP, Shopify ...

FirmPilot

WordPress Landing Page Manager

Miami, FL · On-site

Headlines * Supporting copy * Benefit statements * Calls to action * Microcopy * Conversion ... Comfortable working with developers, designers, and paid media specialists. * Authorized to work in ...

FirmPilot

WordPress Landing Page Manager

Miami, FL · On-site

Headlines * Supporting copy * Benefit statements * Calls to action * Microcopy * Conversion ... Comfortable working with developers, designers, and paid media specialists. * Authorized to work in ...

1000heads

Freelance Insights Manager

Miami, FL · On-site

$300 - $400/day

... engineering social listening exercises into cultural trends, our actionable insights are at the ... Support and work alongside junior insight staff, contributing to their development and knowledge ...

1000heads

Freelance Insights Manager

Miami, FL

$300 - $400/day

... engineering social listening exercises into cultural trends, our actionable insights are at the ... Support and work alongside junior insight staff, contributing to their development and knowledge ...

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WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$134K/yr

Full-time

PTO

Re-posted 17 days ago

Job description

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site's to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a "WOW!" experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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