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Freelance Technical Support Contractor Jobs in Virginia

Memberstack Inc.

Flexible, contracting role (10-20 hrs per week) * North American Timezone (EST preferred) * Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success Does ...

AMERICAN SYSTEMS

Foreign Disclosure Support

Arlington, VA · On-site

$110K - $162K/yr

  • Medical

  • Retirement

  • PTO

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority ... Coordinate across large technical, security, acquisition, and international teams; maintain ...

KBR, Inc.

Technical Targeter

Mclean, VA · On-site

$13K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... contractor mission team * Conduct all-source research and analysis to support technical targeting, including target development, operational concept support, and production of written and verbal ...

KBR

Technical Targeter

Mclean, VA · On-site

$13K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... contractor mission team * Conduct all-source research and analysis to support technical targeting, including target development, operational concept support, and production of written and verbal ...

KBR

Technical Targeter

Chantilly, VA · On-site

$13K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... contractor mission team * Conduct all-source research and analysis to support technical targeting, including target development, operational concept support, and production of written and verbal ...

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Freelance Technical Support Contractor information

What is the difference between Freelance Technical Support Contractor vs Freelance IT Support Specialist?

AspectFreelance Technical Support ContractorFreelance IT Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+Often holds similar certifications, with additional focus on specific systems or software
Work EnvironmentProvides remote or on-site support for various clients on a project basisOffers technical support mainly for individual clients or small businesses, often remotely
Employer/Industry UsageHired by multiple clients across industries as an independent contractorWorks independently or for IT service providers, serving diverse sectors

Both roles involve troubleshooting and resolving technical issues, but Freelance Technical Support Contractors often handle a broader range of hardware and network problems across various industries, while Freelance IT Support Specialists may focus more on specific software or systems for individual clients. The choice depends on your expertise and preferred work environment.

How do freelance technical support contractors typically manage communication and issue tracking with multiple clients?

Freelance Technical Support Contractors often use a combination of ticketing systems, email, and communication platforms like Slack or Microsoft Teams to manage client requests and issues. Staying organized is crucial, so many professionals adopt tools such as Trello or Asana to prioritize tasks and track progress. Clear and timely communication is essential, as contractors may be supporting several clients simultaneously, each with their own preferred workflows. Establishing expectations for response times and regular status updates helps maintain strong client relationships and ensures issues are resolved efficiently.

What is a freelance technical support contractor?

A Freelance Technical Support Contractor is an independent professional who provides technical assistance and troubleshooting services to individuals or businesses on a contract basis. Unlike full-time employees, they typically work with multiple clients and are responsible for resolving hardware, software, and network issues remotely or on-site. Their duties may include installing software, configuring systems, and offering guidance on technology-related problems. Freelance technical support contractors often set their own schedules and rates, offering flexibility for both themselves and their clients.

What are the key skills and qualifications needed to thrive as a freelance technical support contractor?

To thrive as a Freelance Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and software, often backed by relevant experience or certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required to efficiently resolve client issues. Excellent communication skills, patience, and self-motivation help build client trust and ensure clear problem resolution. These abilities are crucial for delivering effective support, maintaining client satisfaction, and managing independent workloads in a dynamic environment.
What are popular job titles related to Freelance Technical Support Contractor jobs in Virginia? For Freelance Technical Support Contractor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Freelance Technical Support Contractor jobs in Virginia look for? The top searched job categories for Freelance Technical Support Contractor jobs in Virginia are:
What cities in Virginia are hiring for Freelance Technical Support Contractor jobs? Cities in Virginia with the most Freelance Technical Support Contractor job openings:
Freelance Technical Support Contractor jobs near you

DMAS - Technical Support Analyst 4 - 100% ON SITE

Instant Serve LLC

Richmond, VA • On-site

Contractor

Re-posted 10 days ago

Job description

DMAS - Technical Support Analyst 4 - 100% ON SITE
Location: Richmond, VA 23219 (100% onsite) - need local candidate only
Duration: 1 year with potential extension
 

ABOUT THE ROLE

DMAS is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.

100% ON SITE Required from Day 1. Parking is NOT provided for contractors
 

ABOUT THE ROLE

  • Performs software installations manually and via automated deployment tools and command line scripting
  • Keep software updated on clients with the latest patches and updates
  • Create software packages for ease of use and consistent deployments to agency
  • Onboarding and offboarding both new and separating employees
  • Supports and maintains user account information changes including system access rights, security, and system groups
  • Manages and monitors customer IT issues using helpdesk tools – Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
  • Provides support over the phone, in person, and using remote control tools
  • Acts as a liaison to ensure the delivery of high-performance IT support services
  • Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
  • Provides recommendations to management for the improvement of systems and processes
  • Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
  • Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
  • Creates documentation of work processes and procedures, and creates job aids for internal staff
 

Required Skills:

Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely

Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.

Considerable experience troubleshooting software packages, deployments, and client components.

Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.

Working knowledge analyzing vulnerability reports to determine patching priorities.

Strong customer service skills with a “Customer First” attitude

Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365

Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones

Excellent research and investigative skills

Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking

Experience in working with help request tracking and reporting tools

Knowledge of IT concepts and trends and new technologies

Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting

Ability to communicate effectively verbally and in writing with individuals and groups

Required / Desired Skills
 
Skill
Required / Desired
Amount
of Experience
 
Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, pRequired3Years
Considerable experience creating and troubleshooting software packages, deployments, and client components.Required2Years
Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.Required2Years
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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