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Job Details
The Student Services Coordinator provides administrative and programmatic support within a student services area and serves as a key point of contact for students, faculty, staff, and campus partners. This position supports the coordination and delivery of student-focused services, programs, and resources while ensuring timely communication, accurate documentation, and a positive student experience.
The Student Services Coordinator assists with daily operations, responds to student inquiries, coordinates processes and services, maintains records, and supports department initiatives that promote student success and engagement. The role works collaboratively with campus partners and escalates complex concerns or emerging needs to appropriate leadership. This position contributes to continuous improvement efforts and supports institutional goals related to student support, compliance, and operational effectiveness.
Job Description
Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes all incoming Proctor Requests and maintain accurate records of all scheduled testing
• Carefully organizes spreadsheets used to track proctor data
• Communicates with students, and campus partners to establish and maintain reasonable accommodations for students needing accessibility services
• Proctor exams as needed
• Assists in the administrative oversight of services and resources for students students needing accessibility services, include, but not limited to testing accommodations, academic assistance, auxiliary aids, note taking assistance, readers, scribes, and others as necessary
• Utilize appropriate case management system(s) to maintain files with confidential student information
• Coordinates exam accommodations with graduate student proctors
• Assists the Assistant Director, Accessibility Services with supervising proctors
• Assist with data collection and assessment of the proctoring program
• Represent the department at campus events, meetings, or initiatives in collaboration with other department members.
• Hire, train and supervise student employee positions: Office Assistants (5-7 undergraduate or graduate students)
• Serve as an institutional resource for faculty and staff to ensure effective implementation of approved accommodations, and answer / address questions or concerns.

Competencies (Knowledge, Skills, and Abilities Required):

• Ability to maintain effective and collaborative working relationships with University staff, faculty, students, and external stakeholders
• Ability to manage multiple tasks and work effectively in a fast-paced environment with strong attention to detail
• Independent problem-solving and teamwork in complex situations
• Proficiency with office software and student case management systems
• Knowledge of ADA, Section 504, and related state and federal disability laws and their application to higher education

Minimum Education and Experience Requirements:
Education:

• Bachelor's Degree (required); Master's Degree in education, counseling, behavioral science, disability services, or related field (preferred)

AND
Experience:

• 1-3 years direct experience in higher education preferred

Additional Information

• Microsoft suite, Case Management Systems (Maxient, Accommodate), Qualtrics, Starfish, Banner, Assistive Technology

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Employee Entity
Thomas Jefferson University
Primary Location Address
130 S 9th Street, Philadelphia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
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