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Freelance Remote Health Insurance Customer Service Jobs in Rio Rancho, NM

ForgeFit

Remote Customer Service Specialist

Albuquerque, NM · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

Liveops

Remote Customer Service Agent

Rio Rancho, NM · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Albuquerque, NM · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsHealth Insurance Customer Service JobsFreelance Remote Health Insurance Customer Service JobsFreelance Remote Health Insurance Customer Service Jobs in Rio Rancho, NM

Freelance Remote Health Insurance Customer Service information

See Rio Rancho, NM salary details

$8

$21

$64

How much do freelance remote health insurance customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for freelance remote health insurance customer service in Rio Rancho, NM is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $17.64 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the key skills and qualifications needed to thrive as a Freelance Remote Health Insurance Customer Service representative, and why are they important?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is a Freelance Remote Health Insurance Customer Service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.
What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Rio Rancho, NM? For Freelance Remote Health Insurance Customer Service jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Freelance Remote Health Insurance Customer Service jobs in Rio Rancho, NM look for? The top searched job categories for Freelance Remote Health Insurance Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Freelance Remote Health Insurance Customer Service jobs? Cities near Rio Rancho, NM with the most Freelance Remote Health Insurance Customer Service job openings:
Freelance Remote Health Insurance Customer Service jobs near you
Infographic showing various Freelance Remote Health Insurance Customer Service job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,935 per year, or $21.6 per hour.
Customer Service in Health Insurance

Customer Service in Health Insurance

Kelly Services

Albuquerque, NM • On-site, Remote

$17.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Advocate to work at a well-known Health insurance industry leader in Albuquerque, NM.
Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
Snapshot: 

  • Must reside in the Albuquerque, NM area.
  • Salary/Pay Rate/Compensation: $17.80 per hour
  • Hours fall between 7:30 AM and 5:00 PM MST; training team will assign hours.
  • Must be able to start at 7:30 AM MST no exceptions.
  • Be able to start on June 15th, 2026 for this long term opporunity!
What’s a typical day as Customer Advocate? You’ll be:
  • Researching and responding to customer telephone and written inquiries accurately and objectively.
  • Reporting to the Customer Service Manager, evaluating situations, and efficiently solving customer needs.
  • Performing data entry and utilizing basic computer skills.
  • Using your medical terminology and communication skills on the phone daily.
This job might be an outstanding fit if you meet the Required qualifications:
  • 1+ year total customer service experience.
  • 6+ months of data entry or office experience.
  • Familiarity with insurance lines (CDHP, Medicare, Wellness) and medical terminology.
  • Adaptable and willing to learn new processes.
  • Pleasant and professional phone demeanor.
  • Have a High School Diploma or GED (education will be verified).
  • Bring at least 1 year of customer service experience in health care or health insurance (required).
  • Possess strong data entry and typing skills.
  • Are tech-savvy and comfortable using multiple systems and toggling between computer windows.
  • Are comfortable on the phone for extended periods.
  • Demonstrate strong interpersonal, analytical, organizational, and independent decision-making skills.
  • Communicate clearly and concisely, both verbally and in writing.

Additional Details:

  • Candidates must be local to Albuquerque, NM and able to commute to the office to pick up equipment.
  • Open to onsite and remote opportunities; remote work available upon meeting performance requirements.
  • Must provide your own 2 monitors to work from home.
  • Must pass a computer literacy assessment (Outlook navigation, toggling, general computer knowledge).
What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Apply to be a Customer Advocate today!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.