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Freelance Remote Health Insurance Customer Service Jobs in Fulton, NY

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Freelance Remote Health Insurance Customer Service information

See Fulton, NY salary details

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How much do freelance remote health insurance customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for freelance remote health insurance customer service in Fulton, NY is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $16.49 per hour, depending on experience, location, and employer.

What is a freelance remote health insurance customer service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.

What are the key skills and qualifications needed to thrive as a freelance remote health insurance customer service representative?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Fulton, NY?

For Freelance Remote Health Insurance Customer Service jobs in Fulton, NY, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Health Insurance Customer Service jobs in Fulton, NY look for?

The top searched job categories for Freelance Remote Health Insurance Customer Service jobs in Fulton, NY are:

What cities near Fulton, NY are hiring for Freelance Remote Health Insurance Customer Service jobs?

Cities near Fulton, NY with the most Freelance Remote Health Insurance Customer Service job openings:

Infographic showing various Freelance Remote Health Insurance Customer Service job openings in Fulton, NY as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,004 per year, or $20.2 per hour.

Remote Licensed Mental Health Counselor - Full-time Opportunity

Bridgeway Mental Healthcare Pte. Ltd

Syracuse, NY • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago


Job description

Position Overview

Bridgeway Mental Healthcare Pte. Ltd is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our leading telehealth network in Syracuse, New York. This full-time position invites you to provide remote mental health care services to individuals navigating various psychological challenges, ensuring they receive the support and guidance crucial for their well-being.

About the Organization

Established with a commitment to enhancing mental health access, Bridgeway Mental Healthcare Pte. Ltd specializes in delivering effective virtual therapy services. Our dedicated team of licensed therapists works collaboratively to create an inclusive and supportive environment, transforming how patients interact with mental health care. At Bridgeway, we strive to uplift the lives of our clients by employing tailored solutions that address their unique needs.

Work Environment

As a Remote Licensed Mental Health Counselor at Bridgeway, you will operate from the comfort of your own home, utilizing our advanced telehealth platform. This environment is designed to promote flexible scheduling, allowing you to manage your practice while ensuring optimal work-life balance. We offer a collegial support system, enhancing collaboration among therapists and promoting a continuous learning atmosphere to sharpen your clinical skills.

Key Responsibilities
  • Conduct thorough assessments and evaluations, utilizing evidence-based tools to identify clients' unique mental health needs.
  • Create personalized treatment plans and therapeutic strategies that align with the goals and preferences of each client.
  • Deliver high-quality therapeutic services via our secure virtual platform, ensuring confidentiality and effectiveness in treatment.
  • Engage clients collaboratively to set achievable therapeutic goals and provide guidance as they navigate their mental health journey.
  • Document all therapist-client interactions meticulously, maintaining accurate records of progress and session notes to inform ongoing care.
  • Adapt therapeutic approaches to meet the diverse needs and preferences of clients, employing various modalities as appropriate.
Patient Population / Client Focus

The individuals you'll serve come from a wide array of backgrounds, presenting a variety of mental health challenges including anxiety, depression, PTSD, and relationship issues. Our commitment is to provide culturally competent care through a trauma-informed lens, ensuring we address the varied complexities of our clients' experiences throughout New York.

Qualifications
  • A current and valid license as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • A Master’s or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Demonstrated ability to engage effectively with clients via remote platforms, showcasing superior communication and interpersonal skills.
  • Emotional intelligence and a non-judgmental approach to build rapport and trust with clients navigating challenging circumstances.
  • Strong organizational capabilities to manage caseloads effectively while ensuring timely documentation and follow-up.
Preferred Experience
  • Experience in teletherapy or remote counseling settings is preferred but not required; training opportunities are available.
  • Familiarity with various therapeutic modalities and techniques that can be utilized effectively in virtual sessions.
  • Prior involvement in community outreach or mental health advocacy is a plus, aligning with our mission-driven culture.
Compensation and Benefits
  • Competitive salary ranging from USD 80,000 to 104,000 annually, correlated to the caseload.
  • Comprehensive health insurance inclusive of medical, dental, and vision plans.
  • Professional liability insurance coverage provided by the company.
  • Generous paid time off and extensive holiday benefits to promote work-life balance.
  • Access to continuing education and professional development opportunities to help you grow in your career.
  • A nurturing workplace culture that emphasizes teamwork and shared success.
Career Growth Opportunities

At Bridgeway Mental Healthcare, we value your professional development. You will have ample opportunities to expand your skills through ongoing training, workshops, and collaborative case consultations. We actively encourage aspirations for advancement within the organization, providing paths to leadership roles as well as specialty areas in mental health care.

Why Join Our Team

If you are a licensed mental health professional who is passionate about making a positive impact on people's lives through remote therapy, this is your opportunity to thrive. By joining Bridgeway, you become part of a dynamic team committed to innovation in mental health care, where your contributions will lead to meaningful changes in the lives of clients all over New York. We are looking for individuals who are eager to join a collaborative network dedicated to redefining mental health support.

Application Information

If you’re ready to take the next step in your mental health career and make a significant contribution to the lives of individuals in need, we encourage you to submit your resume and a cover letter today. Become a part of Bridgeway Mental Healthcare Pte. Ltd and help us innovate the landscape of mental health care through virtual therapy.