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Freelance Remote Email Chat Support Jobs in Indiana

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Motorola

$90K - $110K/yr

This position is a remote role in the United States and serves as a vital technical touchpoint ... Resolve highly critical customer issues received via phone, email, and web portal with outstanding ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · On-site +1

$119K - $125K/yr

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Cayenta

The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Liveops

Remote Customer Service Representative

Kokomo, IN · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Muncie, IN · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Carmel, IN · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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All JobsEmail Chat Support JobsFreelance Remote Email Chat Support JobsFreelance Remote Email Chat Support Jobs in Indiana

Freelance Remote Email Chat Support information

What is the difference between Freelance Remote Email Chat Support vs Customer Service Representative?

AspectFreelance Remote Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, flexible hours, independentOffice or call center, fixed hours
Required CredentialsBasic communication skills, tech-savvyHigh school diploma, customer service training
Employer & Industry UsageFreelance platforms, online companiesCorporations, retail, telecom
Work TasksResponding to emails and chat inquiriesHandling calls, resolving customer issues

Freelance Remote Email Chat Support offers flexible, independent work primarily through online communication channels, while Customer Service Representatives typically work in a fixed environment handling calls and in-person interactions. Both roles require strong communication skills but differ in work setting and structure.

What are the most commonly searched types of Remote Email Chat Support jobs in Indiana?

The most popular types of Remote Email Chat Support jobs in Indiana are:

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For Freelance Remote Email Chat Support jobs in Indiana, the most frequently searched job titles are:

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Cities in Indiana with the most Freelance Remote Email Chat Support job openings:

Freelance Remote Email Chat Support jobs near you

Manager Customer Service

OSBORN LLC

Richmond, IN • Remote

Full-time

Re-posted 29 days ago

Job description

  • Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries promptly and accurately to ensure customer satisfaction. Escalate as needed.
  • Provide customers with product information, availability, and lead time, and make product recommendations
  • Provide training to customer account coordinators:Provide comprehensive training and guidance to help deliver great customer experiences, including inside sales activities.
  • Monitor and report on performance:Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management
  • Review customer complaints thoroughly to identify and resolve issues impacting the service, efficiency, and productivity of customer account coordinators
  • Facilitate interdepartmental collaboration by integrating customer service insights into strategic planning and reviews, fostering partnerships with departmental leaders
  • Enhance operational efficiency by conducting thorough analysis, evaluation, and redesign of processes, and identifying opportunities for system enhancement
  • Lead and develop a team of customer account coordinators, offering feedback and guidance as needed to foster growth and excellence
  • Oversee the end-to-end management of customer orders, from purchase order to final shipping, ensuring meticulous documentation to track customer requests and inquiries.
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Supervise the budget allocated to the customer service department
  • Bachelor's degree preferred
  • Seven (7) plus years experience in Customer Service Management; manufacturing/industrial setting required
  • Preferred experience establishing or revitalizing Customer Service organizations, while managing remote or international workforces.
  • Located primarily onsite (remote work available occasionally)

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