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Freelance Remote Customer Support Representative Jobs

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Customer Support Representative

El Segundo, CA · Remote

$18/hr

We are hiring a Customer Support Representative for a temp-to-hire role, with a real path to ... remote position. You must provide your own: * Reliable computer (no Chromebooks or tablets)

Texas Sports Academy Main

Customer Support Rep

$20/hr

Full Time $20/hour We're hiring Customer Support Representatives to help parents get the most out ... Location: Remote (U.S.). U.S. work authorization required. Bonus Points * Customer Support ...

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Seattle, WA · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Training Provided Opportunity, Growth, and a Team That Supports You A rewarding ...

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Chicago, IL · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Training Provided Opportunity, Growth, and a Team That Supports You A rewarding ...

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Chicago, IL · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Training Provided Opportunity, Growth, and a Team That Supports You A rewarding ...

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Chicago, IL · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Training Provided Opportunity, Growth, and a Team That Supports You A rewarding ...

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Seattle, WA · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Training Provided Opportunity, Growth, and a Team That Supports You A rewarding ...

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How much do freelance remote customer support representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for freelance remote customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance Remote Customer Support Representative, and why are they important?

To thrive as a Freelance Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with help desk software, live chat platforms, and CRM systems like Zendesk or Salesforce is typically required. Empathy, patience, and self-motivation are important soft skills that help build rapport with customers and manage tasks independently. These skills ensure efficient issue resolution, customer satisfaction, and effective remote collaboration.

What are some common challenges faced by Freelance Remote Customer Support Representatives, and how can they be addressed?

Freelance Remote Customer Support Representatives often encounter challenges such as managing time across different client schedules, maintaining clear communication in a virtual environment, and dealing with varying customer personalities. To address these, it's important to establish a dedicated workspace, use effective time management tools, and stay organized with client-specific guidelines. Regular check-ins with clients, proactive communication, and ongoing skills development can help ensure a smooth workflow and provide excellent customer service.

What does a Freelance Remote Customer Support Representative do?

A Freelance Remote Customer Support Representative assists customers with their inquiries, issues, or concerns regarding a company's products or services, all from a remote location. They typically communicate with customers via email, chat, or phone, providing troubleshooting support, answering questions, and ensuring customer satisfaction. As freelancers, they work independently, often handling multiple clients or projects, and may set their own schedules. Their primary goal is to ensure a positive customer experience and resolve problems efficiently.

What is the difference between Freelance Remote Customer Support Representative vs Customer Service Agent?

AspectFreelance Remote Customer Support RepresentativeCustomer Service Agent
Work EnvironmentRemote, freelance, flexible hoursTypically in-office or call center, fixed shifts
CredentialsBasic customer service skills, sometimes certificationsSimilar credentials, often company-specific training
Employer & Industry UsageFreelance platforms, diverse industriesCustomer service departments, retail, telecom
Search & Comparison IntentFlexible, remote work opportunitiesTraditional customer support roles

Freelance Remote Customer Support Representatives work independently, often on flexible schedules, serving multiple clients across industries. Customer Service Agents usually work for a specific company, often in a fixed location or call center. Both roles require customer service skills, but the freelance role offers more flexibility and variety.

What cities are hiring for Freelance Remote Customer Support Representative jobs? Cities with the most Freelance Remote Customer Support Representative job openings:
What are the most commonly searched types of Remote Customer Support Representative jobs? The most popular types of Remote Customer Support Representative jobs are:
What states have the most Freelance Remote Customer Support Representative jobs? States with the most job openings for Freelance Remote Customer Support Representative jobs include:
Freelance Remote Customer Support Representative jobs near you
Customer Support Representative

Customer Support Representative

Vector Security, Inc.

Gainesville, VA • Remote

$15.75 - $21.50/hr

Full-time

Re-posted 12 days ago

Vector Security rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

16th of 108 rated security

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Support Representative.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Gainesville, VA or US Remote

The work schedule for this position is Wednesday - Saturday, 9am - 8pm EST

Summary:

As a Customer Support Representative, you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about their system or to provide troubleshooting. Maintain a positive and professional attitude towards customers at all times. Support Data Center in completing code changes on an as-needed basis to ensure timely customer support.

What You'll Do:

  • Handling Inbound Customer Service & Technician Overflow Calls:
    • Answer phones and complete calls as per metrics.
    • Collaborate with internal teams to gather information and deliver solutions to the customer.
    • Manage customer calls and help them with emergency active alarm events.
    • Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests.
    • Regularly check CS Review cases to ensure accuracy and efficient response times.
    • Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support.
  • Programming Projects:
    • Complete a minimum of 10 Code Change requests per shift.
    • Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions.

What You'll Need:

  • High School Diploma or equivalent
  • Customer Service Oriented:
    • Talking to customers on the phone, provide resolutions efficiently.
  • Time Management:
    • Prioritize work and projects versus maintaining phone coverage.
  • Eagerness to Learn:
    • Continually amass knowledge of different programs and systems to provide efficient customer service.
  • Conflict Resolution:
    • Handle difficult customer calls while maintaining a professional demeanor.
  • Phone Skills:
    • Have a pleasant and professional demeanor while handling customer calls.
  • Problem Solving Skills:
    • Evaluating unique customer service requests for optimal resolution.
  • Team Mindset:
    • Support others on the team, collaborate for knowledge and assistance.

What You'll Get:

We offer a “Total Rewards” package including:

  • Competitive Compensation with Incentive Eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

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