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Freelance Remote Customer Support Representative Jobs in Ohio

Apidel Technologies

Customer Support Representative

Toledo, OH · Remote

$15.75 - $21.50/hr

Monday, Tuesday, Wednesday, and Thursdays/ Remote: Friday - After training Candidates should have the following skills and education: High School Diploma or equivalent Prior customer facing role or ...

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Freelance Remote Customer Support Representative information

What does a freelance remote customer support representative do?

A Freelance Remote Customer Support Representative assists customers with their inquiries, issues, or concerns regarding a company's products or services, all from a remote location. They typically communicate with customers via email, chat, or phone, providing troubleshooting support, answering questions, and ensuring customer satisfaction. As freelancers, they work independently, often handling multiple clients or projects, and may set their own schedules. Their primary goal is to ensure a positive customer experience and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a freelance remote customer support representative?

To thrive as a Freelance Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with help desk software, live chat platforms, and CRM systems like Zendesk or Salesforce is typically required. Empathy, patience, and self-motivation are important soft skills that help build rapport with customers and manage tasks independently. These skills ensure efficient issue resolution, customer satisfaction, and effective remote collaboration.

What are some common challenges faced by freelance remote customer support representatives, and how can they be addressed?

Freelance Remote Customer Support Representatives often encounter challenges such as managing time across different client schedules, maintaining clear communication in a virtual environment, and dealing with varying customer personalities. To address these, it's important to establish a dedicated workspace, use effective time management tools, and stay organized with client-specific guidelines. Regular check-ins with clients, proactive communication, and ongoing skills development can help ensure a smooth workflow and provide excellent customer service.

What is the difference between Freelance Remote Customer Support Representative vs Customer Service Agent?

AspectFreelance Remote Customer Support RepresentativeCustomer Service Agent
Work EnvironmentRemote, freelance, flexible hoursTypically in-office or call center, fixed shifts
CredentialsBasic customer service skills, sometimes certificationsSimilar credentials, often company-specific training
Employer & Industry UsageFreelance platforms, diverse industriesCustomer service departments, retail, telecom
Search & Comparison IntentFlexible, remote work opportunitiesTraditional customer support roles

Freelance Remote Customer Support Representatives work independently, often on flexible schedules, serving multiple clients across industries. Customer Service Agents usually work for a specific company, often in a fixed location or call center. Both roles require customer service skills, but the freelance role offers more flexibility and variety.

What are the most commonly searched types of Remote Customer Support Representative jobs in Ohio?

The most popular types of Remote Customer Support Representative jobs in Ohio are:

What cities in Ohio are hiring for Freelance Remote Customer Support Representative jobs?

Cities in Ohio with the most Freelance Remote Customer Support Representative job openings:

Freelance Remote Customer Support Representative jobs near you

Work From Home | Remote Customer Service Representative | Client Benefits Representative

Globe Life American Income Division

Cincinnati, OH • On-site, Remote

$15.25 - $21/hr

Full-time

Medical, Life, Retirement

Posted 13 days ago

Job description

Remote Customer Support Representative | Work From Home | Flexible Schedule | Weekly Pay
Company: AO | Globe Life
Location: 100% Remote (United States)
Build a Rewarding Career From Home
Looking for a remote career where you can help people, enjoy schedule flexibility, and grow professionally?
AO, a proud member of the Globe Life family, is seeking motivated individuals to join our team as Remote Customer Support Representatives / Client Support Representatives. In this fully remote role, you'll work with clients through scheduled virtual appointments, provide exceptional customer service, answer questions, and help individuals and families understand their available benefit options.
Whether you're beginning your career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, administration, or sales, we provide the training and mentorship you need to succeed.
No previous insurance experience is required. Training is provided.
What You'll Do
  • Meet with clients virtually using Zoom.
  • Provide exceptional customer service and client support.
  • Answer client questions and explain available benefit options.
  • Guide clients through the enrollment process.
  • Maintain accurate client records and follow-up documentation.
  • Build long-term relationships through professionalism and trust.
  • Collaborate with a supportive remote team.
  • Participate in weekly coaching, training, and professional development.
Why Join AO?
🏠 100% Work From Home
Enjoy the freedom to work from anywhere in the United States.
⏰ Flexible Schedule
Create a schedule that fits your lifestyle and personal commitments.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with additional incentives based on performance.
📈 Career Growth
Advance into leadership opportunities through performance, mentorship, and professional development.
🎓 Comprehensive Training
Receive virtual onboarding, ongoing coaching, and continuous support from experienced leaders.
♥ Benefits
  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Retirement Opportunities
  • Leadership Development
  • Career Advancement
💻 Industry-Leading Technology
Work with modern virtual systems and digital tools designed to help you succeed remotely.
Qualifications
  • Strong communication and customer service skills.
  • Basic computer proficiency and comfort using Zoom and virtual communication tools.
  • Positive attitude with a willingness to learn.
  • Self-motivated and dependable.
  • Strong organizational and time-management skills.
  • Comfortable working independently while collaborating with a remote team.

Customer service, client support, retail, hospitality, healthcare, banking, education, military, administrative, or sales experience is helpful-but not required.
Why AO?
For more than 70 years, AO has helped protect working families by providing life, accident, and supplemental health insurance benefits throughout North America.
Our mission is simple:
Protect Every Child. Serve All Working People.
We combine the stability of an established organization with the flexibility of a fully remote workplace, giving you the opportunity to build a meaningful career from anywhere.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient, efficient, and accessible from wherever you are.
Ready to Get Started?
If you're looking for a rewarding work-from-home career where you can help others, grow professionally, and enjoy schedule flexibility, we'd love to hear from you.
Apply today and begin your career with AO.AO | Globe Life
Work From Home. Help Families. Build Your Future.

Apply