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Freelance Remote Customer Service Rep Jobs in Madison, WI

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Getaway

Customer Representative

Mcfarland, WI · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

HMG Careers

Sales Representative Remote

Madison, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

micro1 AI

Biostatistician

Madison, WI · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Madison, WI · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

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Freelance Remote Customer Service Rep information

See Madison, WI salary details

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How much do freelance remote customer service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for freelance remote customer service rep in Madison, WI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Customer Service Rep vs Customer Support Specialist?

AspectFreelance Remote Customer Service RepCustomer Support Specialist
CredentialsBasic customer service skills, sometimes certificationsCustomer service experience, certifications often preferred
Work EnvironmentRemote, freelance setupTypically in-house or remote, employed by a company
Employer & IndustryFreelance clients across various industriesSpecific company or industry employer
Search & Comparison IntentFlexibility, freelance opportunitiesCareer growth, company benefits

Freelance Remote Customer Service Reps work independently for multiple clients, offering flexible schedules and varied projects. Customer Support Specialists are usually employed full-time by a company, focusing on supporting a specific brand or product. Both roles require strong communication skills, but the freelance role emphasizes independence and versatility, while the specialist role offers stability and career development within a single organization.

What are the most commonly searched types of Remote Customer Service Rep jobs in Madison, WI?

The most popular types of Remote Customer Service Rep jobs in Madison, WI are:

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For Freelance Remote Customer Service Rep jobs in Madison, WI, the most frequently searched job titles are:

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Freelance Remote Customer Service Rep jobs near you

Remote Customer Service Representative

Next Stop Travel

Madison, WI • Remote

$16.25 - $22/hr

Part-time

Re-posted 2 days ago

Job description

Company Overview:
Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

Position Summary:
The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

Primary Responsibilities:

  • Serve as a point of contact for client inquiries via email, phone, and online platforms
  • Identify client needs and present appropriate service options
  • Coordinate scheduling and organize detailed service plans
  • Submit and manage reservations with external providers
  • Ensure timely follow-up and clear communication throughout all stages
  • Maintain accurate records within internal systems
  • Support process improvements and team collaboration initiatives

Qualifications:

  • Experience in customer service, coordination, or administrative roles preferred
  • Strong organizational and communication skills
  • Ability to work independently and manage priorities effectively
  • Comfortable using digital tools and web-based systems
  • Detail-oriented with a focus on accuracy

Work Structure amp; Compensation:

  • Flexible remote work environment
  • Performance-based compensation based on completed client arrangements
  • Access to training and ongoing support

Additional Information:
This role is ideal for individuals who are dependable, process-driven, and comfortable working in a structured remote setting. Selected candidates will complete onboarding and training designed to support a successful transition into the role.

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