Remote / Freelancer Contract This posting is city-anchored for job board distribution, but ... chat, or ticketing channels. - Follow client workflows, quality standards, and data privacy ...
Remote / Freelancer Contract This posting is city-anchored for job board distribution, but ... chat, or ticketing channels. - Follow client workflows, quality standards, and data privacy ...
Freelance Remote Chat Moderator information
What is the difference between Freelance Remote Chat Moderator vs Freelance Remote Customer Support Agent?
| Aspect | Freelance Remote Chat Moderator | Freelance Remote Customer Support Agent |
|---|---|---|
| Credentials | Basic communication skills, sometimes familiarity with moderation tools | Customer service skills, product knowledge, communication skills |
| Work Environment | Online, flexible, chat-based platforms | Online, chat or email-based support |
| Industry Usage | Social media, gaming, community forums | Retail, tech, service industries |
| Search & Comparison | Often compared for online community management roles | More focused on customer service and support tasks |
Freelance Remote Chat Moderators primarily focus on managing online communities and ensuring appropriate content, while Freelance Remote Customer Support Agents handle customer inquiries and support. Both roles are remote, require strong communication skills, and are common in online industries, but they serve different functions within the customer engagement spectrum.
What are the most commonly searched types of Remote Chat Moderator jobs in Florida? The most popular types of Remote Chat Moderator jobs in Florida are:
What are popular job titles related to Freelance Remote Chat Moderator jobs in Florida? For Freelance Remote Chat Moderator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Freelance Remote Chat Moderator jobs in Florida look for? The top searched job categories for Freelance Remote Chat Moderator jobs in Florida are:
What cities in Florida are hiring for Freelance Remote Chat Moderator jobs? Cities in Florida with the most Freelance Remote Chat Moderator job openings:
Full-time
Re-posted 4 days ago
Job description
Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.
About Fuku
Sourced by ZipRecruiter
Industry
Food services and drinking places
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2015