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Freelance Oracle Service Cloud Jobs in Reston, VA

NextGen IT Services

ServiceNow Developer

Ashburn, VA · On-site

$55.25 - $76/hr

Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers. · Omni-Channel Knowledge ...

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

Deloitte

Oracle Tech Cloud Manager

Mclean, VA · On-site

Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...

Deloitte

Oracle Tech Cloud Manager

Washington, DC · On-site

Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...

Lateral Insights LLC

Oracle OCI Cloud Engineer

Great Falls, VA · Hybrid

$64.25 - $80.75/hr

The ideal candidate will have deep expertise across Oracle databases, middleware, OCI services, automation, and cloud architecture while ensuring high availability, security, and optimal performance ...

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Freelance Oracle Service Cloud information

See Reston, VA salary details

$15

$49

$137

How much do freelance oracle service cloud jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for freelance oracle service cloud in Reston, VA is $49.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $64.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a freelance Oracle Service Cloud consultant?

To thrive as a Freelance Oracle Service Cloud Consultant, you need expertise in CRM principles, Oracle Service Cloud configuration, and a solid understanding of customer support workflows, often supported by certifications like Oracle Cloud certifications. Familiarity with Oracle Service Cloud tools, APIs, integration methods, and reporting systems is typically required. Strong problem-solving, client communication, and project management skills are essential soft skills for client-facing freelance work. These competencies ensure effective implementation, customization, and support, leading to high client satisfaction and project success.

What are some common challenges freelance Oracle Service Cloud consultants face when working with new clients?

Freelance Oracle Service Cloud consultants often encounter challenges such as integrating the platform with existing client systems, managing client expectations regarding customization, and ensuring data migration is smooth and secure. Since each client’s business processes and requirements can vary significantly, adapting to different workflows quickly is essential. Additionally, freelancers must often handle project management and communication independently, making effective client collaboration and proactive problem-solving crucial for success.

What does a freelance Oracle Service Cloud consultant do?

A Freelance Oracle Service Cloud specialist is an independent professional who helps organizations implement, configure, and optimize Oracle Service Cloud (formerly RightNow) solutions. Their work can include integrating the platform with other business systems, customizing workflows, setting up customer service portals, and providing technical support or training. They often work on a project basis and serve clients who need expertise in improving their customer service processes using Oracle Service Cloud.

What is the difference between Freelance Oracle Service Cloud vs Freelance Salesforce Service Cloud?

AspectFreelance Oracle Service CloudFreelance Salesforce Service Cloud
Required CertificationsOracle Service Cloud CertificationSalesforce Service Cloud Certification
Work EnvironmentCloud-based customer service platform, often integrated with Oracle ERPCloud-based CRM platform, integrated with Salesforce ecosystem
Industry UsageUsed in industries requiring Oracle solutions, such as finance and manufacturingPopular across various industries, especially tech, retail, and finance
Common Search/ComparisonYesYes

Freelance Oracle Service Cloud and Freelance Salesforce Service Cloud are both specialized cloud-based customer service platforms. While they share similarities in certification requirements and work environment, they cater to different ecosystems and industry needs. Choosing between them depends on the client's existing infrastructure and specific platform expertise.

What cities near Reston, VA are hiring for Freelance Oracle Service Cloud jobs? Cities near Reston, VA with the most Freelance Oracle Service Cloud job openings:
Freelance Oracle Service Cloud jobs near you

ServiceNow Developer

NextGen IT Services

Ashburn, VA • On-site

$55.25 - $76/hr

Full-time

Re-posted 11 days ago

Job description

Description:

Our client is seeking a highly skilled hands on ServiceNow Consultant with a blend of configuration, development, and architectural expertise to implement ServiceNow ITSM and migrate tickets from Oracle Service Cloud (RightNow) to ServiceNow ITSM. The ideal candidate will architect and implement ITSM platform that supports existing functionality in RightNow including legacy data, knowledge, and CSAT metrics.

Responsibilities:

· Incident Management: Lead the configuration of ITSM Incident Management for internal agents while simultaneously designing and deploying customer-facing portal for external users to create, view, and edit incidents.

· Migration: Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers.

· Omni-Channel Knowledge Management: Configure the Knowledge Management to support multi-level access control. Ensure that internal-only articles are restricted to agents, while external-facing "Self-Service" articles are exposed via the Customer Portal based on user context.

· Survey & CSAT Migration: Perform migration of existing Survey configurations and historical CSAT results from Oracle. Design and implement native ServiceNow Surveys to capture post-incident feedback for both internal and external users.

· Data Modeling & Migration: Perform data migrations of historical Incidents, Knowledge Bases, and User records using Import Sets, Transform Maps, and Robust Data Integration.

· Advanced UI/UX Customization: Develop Service Portal widgets, Client Scripts, and UI Actions to provide a seamless "create/view/edit" experience for external customers.

· Contextual Filtering: Implement advanced Reference Qualifiers and User Criteria to ensure data privacy between agents and contacts within the shared sys_user and task tables.

· Analytics & Visualization: Design and configure Reports and Dashboards tailored to different personas: operational dashboards for agents and high-level KPI dashboards (including migrated CSAT trends) for leadership.

Requirements:

· Must be Citizen or valid Green Card holder and eligible for Public Trust Clearance

· ServiceNow Expertise: 5+ years of experience as a ServiceNow Developer/Configurator with deep knowledge of ITSM and Service Portal.

· Knowledge Architecture: Experience setting up Knowledge Base hierarchies with complex User Criteria for internal/external visibility.

· Survey Analytics: Hands-on experience with ServiceNow Survey Management, including the migration of legacy survey scores and trend analysis.

· Reporting Mastery: Ability to create complex multi-table reports, Performance Analytics indicators, and interactive dashboards.

· Technical Stack: Strong proficiency in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.

Preferred Qualifications:

· Certifications: ServiceNow Certified Administration (CSA), CIS – ITSM, and/or Certified Application Developer (CAD).

· Oracle Migration Experience: Proven track record of migrating data and logic from Oracle Service Cloud (RightNow) or similar enterprise CRM/ITSM platforms.

· Experience with Common Service Data Model (CSDM): Experience mapping Oracle services to ServiceNow CDSM.

· Performance Analytics: Experience using Performance Analytics to track long-term CSAT and Incident trends post-migration.

· Customer Service Management (CSM): While the focus is ITSM, familiarity with the ServiceNow CSM module is a plus for handling external customer entities.

· Experience implementing ITSM for a Federal agency with necessary security controls.

Apply