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Artificial Intelligence Senior Associate

Location: 748 - Wagner Place West (WPW)
Location Address: 22001 Michigan Avenue, Dearborn, MI, 48124

4 days on site

Position Description:

Employees in this job function are responsible for developing intelligent programs, cognitive applications and algorithms for data analysis and automation, leveraging various AI techniques such as deep learning, generative AI, natural language processing, image processing, cognitive automation, intelligent process automation, reinforcement learning, virtual assistants and specialized programming Key Responsibilities: 1) Understand business requirements and develop AI algorithms, models and programs to solve complex problems, generate recommendations, extract patterns, make predictions, interpret sensor data (images, sound), orchestrate automation and enable self-service capabilities 2) Perform large-scale experimentation and develop data driven applications that translate data into actionable intelligence 3) Drive innovative applications of Artificial Intelligence tools and techniques such as deep learning, generative AI, natural language processing, image processing, cognitive automation, intelligent process automation, reinforcement learning, virtual assistants and specialized programming 4) Research and optimize AI technologies to enhance efficiency and accuracy of data analysis and create more efficient automation 5) Possess technical background and experience with Microsoft D365 Platform tools, including Microsoft Copilot Studio and generative AI capabilities. They should be familiar with the platform's features, capabilities, customization options, and AI-driven automation. They will also enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The candidate should be skilled in Microsoft Dynamics 365, GitHub, Power Apps, Azure DevOps, Plug-In Development, Workflows, C#, JavaScript, and Copilot/AI integrations. • Designing, configuring, and deploying custom AI conversational agents and Copilot experience using Microsoft Copilot Studio and Omnichannel for Customer Service. • Leveraging generative AI capabilities within Dynamics 365 to improve contact center efficiency, automated email drafting, and real-time agent assistance. • Integrating D365 with Azure OpenAI, cognitive services, and external knowledge bases to power Copilot responses. • Optimizing Copilot performance through prompt engineering, topic configuration, and continuous monitoring of AI interactions. • All aspects related to form customization, such as (but not limited to) adding Tabs, Sections, Sub-grid, Web Resources, iFrame, Navigation Map Customization, and Ribbons Customization. • Solutions and sitemap customizations. • C#, JavaScript and XRM model for JS, including OData calls through JS. • Plug-in development. • Custom workflow development, BPF. • CRM Portal Development and other custom portal development. • Integrating with Azure services through Power Automate, Logic Apps, Azure Functions, Web APIs. • Power Apps Model Driven Apps and Canvas apps. • Collaborate with other PDO teams and stakeholders to ensure that the product meets technical and business objectives. • Communicate effectively technical ideas, technical feedback, and collaborate with technical stakeholders. • Participate and support in conducting technical design and code reviews. Create, implement, and maintain technical documentation. • Diagnose and triage technical errors, data issues, and performance challenges. • Proactively provide feedback throughout the Agile journey, seeking continuous process improvement. • Perform software and product updates recommended by Ford Motor Company and/or other vendors. • Debugging and maintaining written code. • Unit testing, QA, and Technical documentation.

Skills Required:

CRM, AIPGEE

Experience Required:

Senior Associate Exp: 3 to 5 years experience in relevant field

Experience Preferred:

• 5+ years of experience in C#, JavaScript, ASP.NET. • 5+ years of experience with Microsoft Dynamics 365. • 5+ years of experience with GitHub or git-based source control. • 2+ years of hands-on experience working with Microsoft Copilot Studio (formerly Power Virtual Agents) and integrating AI/Copilot capabilities within the D365 ecosystem. • Strong understanding of generative AI concepts, prompt engineering, and utilizing Large Language Models (LLMs) in business applications. • Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI SDKs is highly preferred. • Hands-On Experience with Microsoft Dynamics 365, GitHub, Power Apps, Azure DevOps, Plug-In Development, and Workflows.

Education Required:

Bachelor's Degree