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Fraud Support Associate Jobs in Ohio (NOW HIRING)

Premier Health

ASSOCIATE GENERAL COUNSEL

Dayton, OH · On-site

Premier System Support 110 N MAIN ST DAYTON, OH 45402 Full-Time / Day Shift Description If you are ... fraud and abuse, contracting, risk management, patient relations, medical staff issues, corporate ...

Premier Health

ASSOCIATE GENERAL COUNSEL

Dayton, OH · On-site

Premier System Support 110 N MAIN ST DAYTON, OH 45402 Full-Time / Day Shift Description If you are ... fraud and abuse, contracting, risk management, patient relations, medical staff issues, corporate ...

Premier Health

ASSOCIATE GENERAL COUNSEL

Dayton, OH · On-site

Premier System Support 110 N MAIN ST DAYTON, OH 45402 Full-Time / Day Shift Description If you are ... fraud and abuse, contracting, risk management, patient relations, medical staff issues, corporate ...

Premier Health

ASSOCIATE GENERAL COUNSEL

Dayton, OH · On-site

Premier System Support 110 N MAIN ST DAYTON, OH 45402 Full-Time / Day Shift Description If you are ... fraud and abuse, contracting, risk management, patient relations, medical staff issues, corporate ...

Premier Health

ASSOCIATE GENERAL COUNSEL

Dayton, OH · On-site

Premier System Support 110 N MAIN ST DAYTON, OH 45402 Full-Time / Day Shift Description If you are ... fraud and abuse, contracting, risk management, patient relations, medical staff issues, corporate ...

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Fraud Support Associate information

What does a Fraud Support Associate do?

A Fraud Support Associate is responsible for identifying, investigating, and resolving suspicious activities or transactions that may indicate fraudulent behavior. They review account activity, communicate with customers to verify information, and work closely with other departments to prevent financial losses. Their role is essential in maintaining the security and integrity of financial systems, ensuring that legitimate customers are protected from fraud. Additionally, they may assist in educating customers about fraud prevention and report findings to regulatory authorities when necessary.

What are the key skills and qualifications needed to thrive as a Fraud Support Associate?

To thrive as a Fraud Support Associate, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are valuable. Excellent communication, problem-solving abilities, and resilience under pressure help you stand out in this role. These skills are essential for accurately identifying fraudulent activities, supporting investigations, and protecting both customers and the organization.

What are some common challenges faced by Fraud Support Associates, and how are they typically addressed within the team?

Fraud Support Associates often encounter challenges such as handling high-stress situations, quickly analyzing suspicious activities, and communicating effectively with both customers and internal teams. To address these, teams typically provide robust training on fraud detection tools and escalation processes, as well as ongoing support through regular team meetings and knowledge-sharing sessions. Collaboration with risk management, customer service, and technical teams is common, ensuring associates have the resources and guidance needed to resolve cases efficiently while maintaining customer trust.

What cities in Ohio are hiring for Fraud Support Associate jobs?

Cities in Ohio with the most Fraud Support Associate job openings:

Infographic showing various Fraud Support Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Product Associate-Claims, Disputes Fraud and Operations

Columbus, OH • On-site

J.P. Morgan
Banking and Credit Intermediation • 10K+ employees
Learn more about J.P. Morganexternal

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Claims, Disputes, Fraud and Operations, you contribute to the team by leveraging your expertise in product development and optimization, including the use of AI-powered tools and automation, to make a significant impact. You use user research and customer feedback to fuel the creation of innovative, technology-driven products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success, while driving the adoption of AI solutions to enhance efficiency and value.

Job responsibilities

  • Collaborates with engineering teams using modern IDEs such as VSCode and BMAD to streamline product delivery
  • Leverages AI-powered tools like GitHub Copilot and Claude Code to enhance product development and automation
  • Supports agile delivery using ADF (Agile Delivery Framework) tools and best practices
  • Champions the integration of AI and automation into product features and workflows
  • Partners with cross-functional teams to drive innovation and continuous improvement in product offerings
  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

  • Hands-on experience with modern development environments (e.g., VSCode, BMAD)
  • Familiarity with AI-powered coding tools such as GitHub Copilot or Claude Code
  • Experience working in agile teams and using agile delivery frameworks (e.g., ADF)
  • Strong communication and collaboration skills with technical and non-technical stakeholders
  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

  • Experience integrating AI and automation into product development processes
  • Background in claims, disputes, fraud, or operations within financial services
  • Exposure to cloud-based development environments and DevOps practices
  • Demonstrated ability to drive innovation and adopt new technologies in product teams
  • Certification in agile methodologies or product management is a plus
  • Experience supporting more than one CCB Operations Function/Line of Business

Additional information

  • Visa sponsorship is not available for this position
  • Work schedules will be full-time in office, on a 40-hour per week schedule

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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