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Fraud Support Associate Jobs in Ohio (NOW HIRING)

System Support

ASSOCIATE GENERAL COUNSEL

Dayton, OH · On-site

$150 - $200/hr

... fraud and abuse, contracting, risk management, patient relations, medical staff issues, corporate ... For candidates who want their work to matter, this role provides direct involvement in supporting ...

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Fraud Support Associate information

What does a Fraud Support Associate do?

A Fraud Support Associate is responsible for identifying, investigating, and resolving suspicious activities or transactions that may indicate fraudulent behavior. They review account activity, communicate with customers to verify information, and work closely with other departments to prevent financial losses. Their role is essential in maintaining the security and integrity of financial systems, ensuring that legitimate customers are protected from fraud. Additionally, they may assist in educating customers about fraud prevention and report findings to regulatory authorities when necessary.

What are the key skills and qualifications needed to thrive as a Fraud Support Associate?

To thrive as a Fraud Support Associate, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are valuable. Excellent communication, problem-solving abilities, and resilience under pressure help you stand out in this role. These skills are essential for accurately identifying fraudulent activities, supporting investigations, and protecting both customers and the organization.

What are some common challenges faced by Fraud Support Associates, and how are they typically addressed within the team?

Fraud Support Associates often encounter challenges such as handling high-stress situations, quickly analyzing suspicious activities, and communicating effectively with both customers and internal teams. To address these, teams typically provide robust training on fraud detection tools and escalation processes, as well as ongoing support through regular team meetings and knowledge-sharing sessions. Collaboration with risk management, customer service, and technical teams is common, ensuring associates have the resources and guidance needed to resolve cases efficiently while maintaining customer trust.

What cities in Ohio are hiring for Fraud Support Associate jobs?

Cities in Ohio with the most Fraud Support Associate job openings:

Infographic showing various Fraud Support Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Fraud Strategy Deposit Acquisition - Senior Associate

Columbus, OH • On-site

J.P. Morgan
Banking and Credit Intermediation • 10K+ employees
Learn more about J.P. Morganexternal

$78K - $97K/yr

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Join a high-impact team at the forefront of Fraud Strategy Center of Excellence where your analytical expertise directly safeguards millions of customers. At JPMorgan Chase, you'll leverage cutting-edge tools and creative thinking to outsmart fraudsters and shape the future of secure digital payments. Collaborate with talented professionals, solve complex challenges, and see your insights drive real-world results. If you thrive on intellectual curiosity and want to make a tangible difference, this is the opportunity for you. Be part of a team where your ideas and passion for problem-solving are valued and rewarded.

As a Fraud Strategy Deposit Acquisition - Senior Associate under the Consumer & Community Banking Line of Business, you will play a critical role in protecting our customers and the firm. This role offers the opportunity to work with large, complex datasets, collaborate with cross-functional teams, and present actionable insights to senior leadership, all while developing your skills in a dynamic and fast-paced environment.

Job responsibilities

  • You will monitor the fraud trends in the retail acquisition space to develop insights around potential gaps in our defenses and propose solutions by leveraging data from across the firm, advanced machine learning models, and other advanced analytics.
  • You will develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts.
  • You will work closely with partners across the firm to deliver on joint priorities that keep the firm and our customers safe from fraud while helping the business grow.
  • You will also be responsible for working closely with fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers.

 Required qualifications, capabilities and skills

  • Bachelor's degree.
  • 2+ years of professional experience related to risk management, strategic analytics, or data science.
  • Strong knowledge of programming language like SAS, SQL.
  • Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity.
  • Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint.
  • Excellent organizational and project management skills; able to manage competing priorities under tight deadlines.
  • Proven ability to collaborate and build strong partnerships.
  • High degree of initiative, self-direction, and ability to work well under pressure.

 Preferred qualifications, capabilities and skills

  • Prior experience working in Fraud risk
  • Intellectual curiosity with a proven ability to learn quickly

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

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