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Team Overview

The Trusted Communications Solutions team partners with global telecommunications providers and enterprise customers to deliver innovative messaging, voice, identity, and fraud solutions. Operating at the intersection of product strategy, customer engagement, and solution architecture, the team plays a critical role in driving growth across one of TransUnion's fastest-growing businesses.

Reporting into the Trusted Communications Solutions organization, this team works closely with Product, Engineering, Sales, Business Development, and Customer Success teams to help customers solve complex communications challenges while shaping the future roadmap of TransUnion's telecommunications solutions portfolio. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Serve as a trusted technical advisor and strategic partner to telecommunications carriers and enterprise customers, with a primary focus on supporting key customer relationships such as T-Mobile and other global telecommunications organizations.
• Design and architect carrier-grade solutions across messaging, voice, identity, and fraud prevention domains, balancing customer needs, technical feasibility, and commercial value.
• Partner directly with customer technology teams, architects, and senior leadership stakeholders to identify new business opportunities, drive solution adoption, and support revenue growth initiatives.
• Capture Voice of Customer (VOC) insights and translate customer requirements into scalable product enhancements, solution designs, and future roadmap recommendations.
• Collaborate across Product Management, Engineering, Sales, Business Development, and Account Management teams to bring new solutions from concept through deployment.
• Lead technical discussions, solution workshops, architecture reviews, and customer-facing presentations with both technical and executive audiences.
• Serve as a key contributor to RFI/RFP responses, solution proposals, business cases, white papers, and customer-facing technical documentation.
• Act as a bridge between customer technology teams and internal engineering teams to accelerate delivery, remove technical barriers, and enable successful implementations.
• Support training and enablement efforts for customers, sales teams, and internal stakeholders to increase solution awareness and adoption.
• Contribute to a high-growth business focused on expanding strategic telecommunications partnerships and increasing customer value across global markets.

Required Knowledge and Experiences

• 10+ years of experience in solution architecture, systems design, consulting, or technical solutioning within the telecommunications industry, with demonstrated expertise supporting carrier-grade environments.
• Deep domain expertise in telecommunications technology, specifically messaging, voice communications, signaling, network infrastructure, and related protocols.
• Experience partnering directly with telecommunications carriers, large enterprises, or technology organizations to define and implement complex solutions.
• Proven ability to translate customer business challenges into technical solutions that are commercially viable, scalable, and implementable.
• Experience working closely with cross-functional teams including Product Management, Engineering, Sales, Business Development, and Customer Success organizations.
• Strong communication and stakeholder management skills, including the ability to engage effectively with architects, engineers, product leaders, and executive-level customer stakeholders.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent combination of education and relevant experience will also be considered.

Required Technical Skills:

• Strong understanding of telecommunications protocols, messaging ecosystems, voice communications technologies, signaling frameworks, and carrier network architecture.
• Experience designing API-driven solutions and integrating enterprise systems using REST APIs, JSON, and modern application interfaces.
• Experience working with cloud platforms, preferably AWS (Amazon Web Services), and cloud-native architectures.
• Knowledge of microservices-based architectures, distributed systems, containerized applications, and modern integration patterns.
• Ability to evaluate and architect solutions across public cloud, private cloud, and on-premises environments.

We're Also Looking for the Preferred Skills Below. Whether You Are Proficient or Could Use Some Brushing Up, We're Happy to Support Your Career Development and Growth In:

• Experience supporting major telecommunications providers such as T-Mobile, AT&T, Verizon, Bandwidth, or similar organizations.
• Experience responding to RFIs, RFPs, and technical solution proposals.
• Knowledge of Kubernetes, Docker, CI/CD practices, infrastructure automation, and cloud deployment technologies.
• Familiarity with telecommunications standards, industry organizations, and frameworks such as GSMA, ATIS, 3GPP, IETF, STIR/SHAKEN, and SIP.
• Experience creating technical white papers, solution design documentation, customer-facing technical presentations, and reusable architecture artifacts.

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Benefits that support every part of your life:

• For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.
• For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.
• For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.
• For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.
• For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Pay Scale Information: The U.S. base salary range for this position is $168,750.00 - $281,250 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

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