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Fraud Customer Jobs in Springvale, ME (NOW HIRING)

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

The Payment Dispute Specialist works closely with internal stakeholders, Fraud Mitigation, Deposit Operations, and other business partners to deliver positive customer experiences while helping ...

Customer Service Specialist

Cornish, ME Β· On-site

$22.50 - $29.34/hr

This position provides excellent customer service and a full range of banking services with an ... Maintains awareness of current fraud alerts and identifies fraudulent activity * Utilizes non ...

New

Asset Protection Specialist

Rochester, NH Β· On-site

$19.50 - $21/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... customers, and the Company. They must demonstrate integrity at all times, respond to asset ...

Asset Protection Specialist

Rochester, NH

$19.50 - $21/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... customers, and the Company. They must demonstrate integrity at all times, respond to asset ...

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Fraud Customer information

See Springvale, ME salary details

$9

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How much do fraud customer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for fraud customer in Springvale, ME is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What is a fraud customer?

Fraud Customer specialists are professionals who work to detect, investigate, and prevent fraudulent activities involving customers’ accounts or transactions, typically within financial institutions. They monitor suspicious activities, analyze transaction patterns, and communicate with customers to verify legitimate and unauthorized actions. Their role is crucial in safeguarding both the company and its clients from financial losses due to fraud. These specialists often collaborate with law enforcement and use specialized software to identify and mitigate threats. Effective communication, attention to detail, and knowledge of fraud prevention techniques are essential skills for this role.

What are the typical challenges faced by a fraud customer analyst, and how can they be addressed?

Fraud Customer Analysts often face the challenge of quickly identifying suspicious transactions while minimizing disruption to legitimate customers. Balancing accuracy and efficiency under tight timelines can be demanding, especially as fraud tactics continually evolve. Collaborating closely with risk, compliance, and customer service teams helps ensure effective case resolution and customer satisfaction. Staying updated on emerging fraud trends and leveraging advanced analytical tools are key to overcoming these challenges.

What are the key skills and qualifications needed to thrive as a fraud customer service representative, and why are they important?

To thrive as a Fraud Customer Service Representative, you need strong analytical skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with fraud detection software, CRM systems, and secure data handling protocols is typically required. Excellent communication, problem-solving abilities, and resilience under pressure are vital soft skills in this role. These competencies enable accurate identification of fraudulent activity, effective customer support, and protection of both clients and the organization from financial loss.

What is the difference between Fraud Customer vs Fraud Analyst?

AspectFraud CustomerFraud Analyst
Required CredentialsNone specific, often basic financial knowledgeTypically requires certifications like CFE or ACFE, relevant experience
Work EnvironmentCustomer service, call centers, online platformsOffice setting, analyzing data, investigating fraud cases
Employer & IndustryFinancial institutions, e-commerce, telecomBanks, credit card companies, insurance firms

While Fraud Customers are individuals who commit fraud against companies, Fraud Analysts investigate and prevent such fraudulent activities. Fraud Analysts require specialized certifications and work in analytical roles, whereas Fraud Customers are the subjects of fraud detection efforts.

Is working in a fraud customer role a good career?

A fraud customer role involves identifying and preventing fraudulent activity, requiring skills in analysis, attention to detail, and familiarity with fraud detection tools. It can offer stable employment with opportunities for advancement in the financial or security sectors, but job satisfaction depends on individual interests and work environment. Career growth may involve gaining certifications or experience in related areas like cybersecurity or compliance.

What does a fraud customer service representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, verifying suspicious transactions and preventing financial losses. They use tools like fraud detection software and maintain detailed records to ensure security and compliance. Strong communication skills and knowledge of fraud prevention protocols are essential for this role.

What qualifications do I need to work in fraud customer?

To work as a fraud customer specialist, candidates typically need a high school diploma or equivalent, strong attention to detail, and good communication skills. Experience with customer service, knowledge of fraud detection tools, and familiarity with data analysis are often preferred. Certifications in fraud prevention or related fields can enhance job prospects.

What cities near Springvale, ME are hiring for Fraud Customer jobs?

Cities near Springvale, ME with the most Fraud Customer job openings:

Fraud Risk Analyst (Bank) Req

Sanford, ME β€’ On-site

Other

Posted 16 days ago


Job description

Fraud-Risk Analyst

Department: Compliance Department

Reports to: Compliance Officer

Supervises : N/A

Status: Full Time/ Exempt/ Onsite

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

POSITION SUMMARY for the Fraud/Risk Analyst:

Responsible for assisting with the bank's fraud prevention, risk management and BSA programs. This role plays a key part in mitigating risk and implementing fraud prevention programs.

KEY RESPONSIBILITIES for the Fraud/Risk Analyst:

Fraud

  • Monitor transactions and account activity to identify suspicious patterns or anomalies.
  • Investigate potential fraud cases including, but not limited to, identity theft, account takeover, check fraud, wire fraud, and card fraud.
  • Complete outbound communication with customers associated with fraud cases as part of fraud investigations.
  • Analyze data from internal systems and external sources to assess risk and recommend mitigation strategies.
  • Collaborate with internal departments (e.g., Compliance, Deposit Ops, Customer Care, etc.) to resolve fraud cases.
  • Prepare detailed reports and documentation for fraud investigations and regulatory compliance.
  • Assist in the development and refinement of fraud detection tools and processes.
  • Stay current with fraud trends, schemes, and regulatory changes affecting the banking industry.
  • Support law enforcement and regulatory inquiries as needed.
  • Provide back-up support to the Bank's BSA/Security department.
  • Complete other duties as assigned.

Risk

  • Conduct regular and ad-hoc risk assessments across the Bank, working with business units to identify potential compliance, operational, and reputational risks.
  • Monitor and assess compliance with applicable banking regulations, internal policies, and legal requirements affecting deposit accounts, and report results to the Bank's Compliance Officer.
  • Support the design of controls and internal monitoring routines within the Bank's line of business.
  • Develop and maintain the Bank's risk and control documentation, including risk and control self- assessments, issue logs, and action plans.
  • Analyze and report on risk indicators, control gaps, risk events, and operational losses to business stakeholders and the second line of defense Enterprise Risk Management team.
  • Act as the Bank's point of contact for information requests from Enterprise Risk Management in connection with internal audits and exams.
  • Complete other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES for the Fraud/Risk Analyst:

  • Bachelor's degree in business, Finance, Risk Management, or a related field.
  • 3-5 years of experience in banking fraud prevention and risk management.
  • Knowledge of relevant banking laws and regulations.
  • Experience with risk frameworks such as risk and control assessments, issue/complaint management, and control testing.
  • Ability to interact with all levels of management
  • Excellent analytical, organizational, and communication skills with attention to detail.
  • Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
  • Previous experience with Verafin or other similar fraud platforms.
  • Professional certifications such as CFE, CERP, CRCM, or CRMA are a plus.
  • Effective interpersonal and communication skills


This Job Description for the Fraud/Risk Analyst describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for the job.


Compensation details: 6 Yearly Salary


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