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Fraud Customer Service Jobs in Quebec (NOW HIRING)

Desjardins Group

... customers by advising them on their banking transactions and promoting Desjardins products and ... service delivery and activities * Assist members and clients who have encountered fraud or ...

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Fraud Customer Service information

What is the difference between Fraud Customer Service vs Fraud Analyst?

AspectFraud Customer ServiceFraud Analyst
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in finance, criminal justice, or related field; certifications like CFE often preferred
Work EnvironmentCustomer support centers, call centers, online chat platformsOffice settings, data analysis labs, remote work possible
Employer & Industry UsageFinancial institutions, e-commerce companies, telecom providersFinancial services, banking, insurance, e-commerce
Common Search & Comparison IntentUnderstanding customer-facing roles in fraud preventionAnalyzing fraud patterns and investigating cases

Fraud Customer Service focuses on assisting customers with fraud-related issues, verifying identities, and resolving disputes. Fraud Analysts analyze data, identify fraud patterns, and develop prevention strategies. While both roles work in fraud prevention, Fraud Customer Service is more customer-facing, whereas Fraud Analysts are more data-driven and investigative.

How to start working in fraud customer service?

To start working in fraud customer service, candidates typically need strong communication skills, attention to detail, and basic knowledge of fraud prevention practices. Relevant experience in customer service or call centers, along with familiarity with fraud detection tools and certifications such as Certified Fraud Examiner (CFE), can improve job prospects. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is working in fraud customer service a good career?

Fraud customer service is a role focused on detecting and resolving fraudulent activity, requiring strong communication and analytical skills. It offers opportunities for career growth in the financial and security sectors, often involving training on fraud detection tools and industry regulations.

What does a fraud customer service representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, such as unauthorized transactions or account breaches. They analyze account data, communicate with customers, and work with security teams to prevent future fraud, often using specialized software and following company protocols.

What qualifications do I need to work in fraud customer service?

Fraud customer service roles typically require a high school diploma or equivalent, strong communication skills, and experience with customer service or call center environments. Knowledge of fraud detection tools, basic computer skills, and attention to detail are also important; some positions may prefer or require relevant certifications in fraud prevention or security.
Fraud Customer Service jobs near you
Infographic showing various Fraud Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Advisory Agent, Member and Client Experience

Lachute, QC

Desjardins Group
See more jobs at Desjardins Groupexternal

Part-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

The work mode arrangement for the position is full-time on site.

Several opportunities are currently available in the Laurentides region.📍

As an advisory agent, member and client experience, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use technological tools safely. More specifically, you will be required to:

  • Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own

  • Welcoming members and customers warmly and courteously, quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels

  • Contribute to business development and maintain business relationships through service delivery and activities

  • Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners

  • Work in collaboration with personal finance advisors and improve the service offered to members.

What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Regardless of your experience or education, if you've always wanted to work in the financial services industry, send us your application. Our recruiters will contact you to find the job best suited to your career goals. The Desjardins Cooperative Institute (DCI)-provides a unique opportunity to receive training for a career suited to your skills, goals and education.

Curious about this profession? Click here

#LI-Onsite

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

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