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Fraud Customer Service Jobs in Arizona (NOW HIRING)

LPL Financial

AVP, Senior Investor Protection

Tempe, AZ ยท On-site +1

$101K - $168K/yr

... fraud, trading-related activity, third-party money movement, rapid fund movement, etc What are we looking for? We want strong collaborators who can deliver a world-class customer service experience ...

LPL Financial

AVP, Senior Investor Protection

Tempe, AZ ยท On-site

$101K - $168K/yr

... fraud, trading-related activity, third-party money movement, rapid fund movement, etc What are we looking for? We want strong collaborators who can deliver a world-class customer service experience ...

Yoh

Customer Service Operations

Tempe, AZ ยท On-site

$24/hr

Qualifications: 1+ year of experience in customer services, client services, operations, store management, financial services, fraud services, data entry, office coordination, documentation ...

DSI

Retail Support Specialist

Queen Creek, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Queen Creek, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Chandler, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Phoenix, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Chandler, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Queen Creek, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Scottsdale, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Scottsdale, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Prescott, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Glendale, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Glendale, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

DSI

Retail Support Specialist

Phoenix, AZ ยท On-site

$26/hr

... in sales and customer service. Our exciting and rewarding work environment offers you the ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...

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Showing results 21-40

All JobsFraud Customer Service JobsFraud Customer Service Jobs in Arizona

Fraud Customer Service information

See Arizona salary details

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How much do fraud customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for fraud customer service in Arizona is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.94 and $19.14 per hour, depending on experience, location, and employer.

What is the difference between Fraud Customer Service vs Fraud Analyst?

AspectFraud Customer ServiceFraud Analyst
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in finance, criminal justice, or related field; certifications like CFE often preferred
Work EnvironmentCustomer support centers, call centers, online chat platformsOffice settings, data analysis labs, remote work possible
Employer & Industry UsageFinancial institutions, e-commerce companies, telecom providersFinancial services, banking, insurance, e-commerce
Common Search & Comparison IntentUnderstanding customer-facing roles in fraud preventionAnalyzing fraud patterns and investigating cases

Fraud Customer Service focuses on assisting customers with fraud-related issues, verifying identities, and resolving disputes. Fraud Analysts analyze data, identify fraud patterns, and develop prevention strategies. While both roles work in fraud prevention, Fraud Customer Service is more customer-facing, whereas Fraud Analysts are more data-driven and investigative.

How to start working in fraud customer service?

To start working in fraud customer service, candidates typically need strong communication skills, attention to detail, and basic knowledge of fraud prevention practices. Relevant experience in customer service or call centers, along with familiarity with fraud detection tools and certifications such as Certified Fraud Examiner (CFE), can improve job prospects. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is working in fraud customer service a good career?

Fraud customer service is a role focused on detecting and resolving fraudulent activity, requiring strong communication and analytical skills. It offers opportunities for career growth in the financial and security sectors, often involving training on fraud detection tools and industry regulations.

What does a fraud customer service representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, such as unauthorized transactions or account breaches. They analyze account data, communicate with customers, and work with security teams to prevent future fraud, often using specialized software and following company protocols.

What qualifications do I need to work in fraud customer service?

Fraud customer service roles typically require a high school diploma or equivalent, strong communication skills, and experience with customer service or call center environments. Knowledge of fraud detection tools, basic computer skills, and attention to detail are also important; some positions may prefer or require relevant certifications in fraud prevention or security.

What cities in Arizona are hiring for Fraud Customer Service jobs?

Cities in Arizona with the most Fraud Customer Service job openings:

Fraud Customer Service jobs near you
Infographic showing various Fraud Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,294 per year, or $18.4 per hour.

Customer Service Identity Alerts Representative

Tempe, AZ โ€ข On-site

Gen Digital Inc
See more jobs at Gen Digital Incexternal

$15.50 - $21.25/hr

Other

Re-posted 10 days ago

Job description

About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow,
manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver
meaningful results.
When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate,
experimentation and continuous learning, and we seek out people with different experiences,
identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we'd love you to be part of Gen.
About the Role
The Alerts Agent is responsible for supporting members who are affected by potential identity theft through timely, accurate case handling, queue management, and member support. This
role focuses on delivering high-quality service, following established processes, and
documenting work thoroughly in a fast-paced environment.
This position is suited for someone who has excellent critical thinking skills, can manage
assigned work efficiently, deliver a strong member experience, apply sound judgment within
guidelines, and contribute to overall team performance through consistency, quality, and
accountability.
Key Responsibilities:
  • Manage and work assigned alerts-related cases and queues in a timely, accurate, and
    quality-focused manner while meeting established service expectations.
  • Assist members through inbound and outbound support activities related to alerts and
    mediations.
  • Complete work in accordance with approved procedures, service expectations, and
    company performance guidelines.
  • Demonstrate strong attention to detail, sound problem-solving, and good judgment
    when reviewing cases and identifying next steps.
  • Maintain accurate case documentation within approved systems.
  • Deliver a high standard of customer service, responsiveness, accuracy, and
    thoroughness.
  • Build effective working relationships with internal teams, merchants, vendors, and other
    third parties as needed to support resolution.
  • Maintain knowledge of relevant policies, procedures, industry trends, and identity
    protection or cybersecurity-related threats.
  • Participate in special projects or additional work assignments as directed by management.
  • Follow all information security, privacy, and confidentiality requirements.
About You:
  • Self-motivated and able to manage multiple responsibilities independently.
  • Strong verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Strong active listening skills and attention to detail in resolving member needs.
  • Ability to follow clearly defined processes and work effectively within guidelines.
  • Maintain strict confidentiality and uphold the highest privacy and security standards.
Skills and Experience:
  • Proficiency with Microsoft Office Suite
  • Experience with Salesforce CRM or similar platform preferred.
  • 1+ years of related customer service or call center experience preferred; relevant fraud, identity
  • protection, or case management experience is a plus.
  • Background in fraud, identity theft, or investigation
    Education:
  • High School Diploma or equivalent
  • FCRA Certification a plus

What's Next:
After you submit your application, you can expect the following steps in the recruitment process:
TA Call
In person Joint Interview
Follow Up

Apply