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Fraud Claims Operations Representative Jobs in Florida

Bank OZK

VP, Fraud Prevention Manager

Clearwater, FL · On-site

$122K - $156K/yr

Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems ... operations. Essential Job Functions * Manages staff to include staffing, assigning and delegating ...

Bank OZK

VP, Fraud Prevention Manager

Clearwater, FL · On-site

$122K - $156K/yr

Oversees a team of analysts reviewing fraud alerts, cases, and claims across multiple systems ... operations. Essential Job Functions * Manages staff to include staffing, assigning and delegating ...

MegaCorp Logistics

Claims Director

Jacksonville, FL · On-site

$125K - $150K/yr

Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred Core Competencies: * Claims leadership and team development

MegaCorp Logistics

Claims Director

Jacksonville, FL · On-site

Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred Core Competencies: * Claims leadership and team development

Amwins

Self-Funded Director, Claims

Tampa, FL · On-site

Represent Claims in key forums with clear, actionable updates on performance, initiatives, and industry trends, as requested. * Strategic & Operational Leadership: Partner with senior leadership to ...

Amwins

Self-Funded Director, Claims

Tampa, FL · On-site

Represent Claims in key forums with clear, actionable updates on performance, initiatives, and industry trends, as requested. * Strategic & Operational Leadership: Partner with senior leadership to ...

Nymbus, Inc.

Fraud Analyst

Jacksonville, FL · Remote

The Analyst works cross-functionally with both internal operational and support teams, as well as ... claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments ...

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Fraud Claims Operations Representative information

What are the key skills and qualifications needed to thrive as a fraud claims operations representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

How does a fraud claims operations representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What does a fraud claims operations representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.
What are popular job titles related to Fraud Claims Operations Representative jobs in Florida? For Fraud Claims Operations Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Fraud Claims Operations Representative jobs in Florida look for? The top searched job categories for Fraud Claims Operations Representative jobs in Florida are:
What cities in Florida are hiring for Fraud Claims Operations Representative jobs? Cities in Florida with the most Fraud Claims Operations Representative job openings:
Fraud Claims Operations Representative jobs near you
Infographic showing various Fraud Claims Operations Representative job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Deposit Operations Representative

Popular Bank

Miami Lakes, FL • On-site

Full-time

Posted 15 days ago

Job description

Pop Assoc Deposit Mgm


The Deposit Operations Representative uses prior banking knowledge in back-office operations to perform daily functions involving opening new accounts and account maintenance including but not limited to; changes in current signers, wire transfer requests, high dollar verifications, verification of deposit requests, unposted items, stop payments, processing and scanning of teller work, returned deposited items, closing out accounts, fraud detection and monitoring, processing various types of adjustments and research. Under general supervision, this position also provides other broad range of routine administrative and general support duties. 
 

In this position, you will:
  • Cross train and perform all Deposit Operations functions following established procedures within PAB and Branch Administration
     
  • Accurately and efficiently perform bank transactions related to new accounts and account maintenance
     
  • Provide guidance to customer in the handling of problems, disputes, and/or challenges while demonstrating Popular's Service Standards
     
  • Act as Subject Matter Expert for escalated and more difficult and challenging issues and situations
     
  • Perform necessary input/maintenance on FIS Core system to maintain customer profiles accurately and to correct or update and information as required
     
  • Keep management/stakeholders informed on deviations from standard operating procedures and make recommendations for corrective action to remediate
     
  • Recommend revisions to department procedures to comply with business, regulatory, and process improvement changes
     
  • Build cohesive relationships within Operations, working closely with Relationship Managers, Retail Branch Network, Customer Care Center, Cash Management, BSA, Compliance, Fraud, Wire Room, Legal, Accounting, Information Technology, Management, and other key internal departments
     
  • Meet all Service Level Agreements (SLA's) agreements executed between Deposit Operations and other internal departments
     
  • Support the Popular Association Banking Plan by achieving assigned goals
     
To be considered, you will need:


Minimum Required:

  • High school diploma or general education degree (GED) required and minimum of 3 years job experience in commercial or retail banking operations
     
  • Advanced computer skills
     
  • Demonstrated ability to maintain a professional demeanor under pressure, works autonomously, is flexible, and manages multiple tasks in a dynamic environment
     

Desirable Education/Experience:

  • Knowledge of Community Associations/Property Management a plus
     

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States.  This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets 

 Popular is a Drug Free Workplace


Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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