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Franchise Support Manager Jobs in Washington (NOW HIRING)

Toastique

Corporate Trainer

Washington, DC · On-site

Provide tools and support to Managers and Franchisees for trainingteam members * Exercise leadership: encourage, persuade, and convince others to maintain high standards. Use an appropriate ...

Toastique

Corporate Trainer

Washington, DC · On-site

Provide tools and support to Managers and Franchisees for training team members * Exercise leadership: encourage, persuade, and convince others to maintain high standards. Use an appropriate ...

Domino's

Lead Franchise Business Consultant

Vienna, VA · On-site

Manage the SFA and the contractual relationship. Follow up with individual compliance issues with ... ops support teams recommendations. Provide Business Insights: * Have a clear understanding of ...

Dunkin

Assistant Manager

Annapolis, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Dunkin

Assistant Manager

Annapolis, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Dunkin

Assistant Manager

Lothian, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Baskin Robbins

Assistant Manager

Edgewater, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Dunkin

Assistant Manager

Edgewater, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Baskin Robbins

Assistant Manager

Annapolis, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Maritime Coffee Time, LLC

Assistant Manager

Lothian, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Baskin Robbins

Assistant Manager

Gambrills, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Dunkin

Assistant Manager

Lothian, MD · On-site

$18 - $21/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

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Franchise Support Manager information

What is a franchise support manager?

Franchise Support Managers are professionals responsible for providing guidance, assistance, and resources to franchisees within a franchise network. They help ensure that each franchise location operates in accordance with company standards, policies, and procedures. Their duties often include training new franchisees, troubleshooting operational issues, facilitating communication between the franchisor and franchisees, and supporting business growth initiatives. By doing so, Franchise Support Managers help maintain brand consistency and drive the success of the overall franchise system.

What are some common challenges a franchise support manager faces when assisting new franchisees?

A Franchise Support Manager often encounters challenges such as ensuring consistent brand standards across new locations, helping franchisees navigate operational hurdles, and addressing varying levels of business experience among franchisees. Building trust and clear communication is key, as is tailoring support to meet the unique needs of each franchisee while still upholding the franchisor's guidelines. Successfully managing these challenges helps foster healthy franchise relationships and long-term business growth.

What are the key skills and qualifications needed to thrive as a franchise support manager, and why are they important?

To thrive as a Franchise Support Manager, you need expertise in business operations, franchise management, and a bachelor’s degree in business or a related field. Familiarity with CRM systems, franchise management software, and data analysis tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and strong leadership set candidates apart in this role. These skills ensure seamless franchisee support, maintain brand consistency, and drive overall network success.

What is the difference between Franchise Support Manager vs Franchise Development Coordinator?

AspectFranchise Support ManagerFranchise Development Coordinator
Required CredentialsExperience in franchise operations, customer service skills, sometimes industry-specific certificationsMarketing or sales background, communication skills, industry knowledge
Work EnvironmentSupportive, client-facing, office-based with some travelSales-driven, office-based, travel for meetings and events
Employer & Industry UsageFranchise companies, service industries, retailFranchise companies, real estate, hospitality
Search & Comparison IntentUnderstanding support roles in franchisingLearning about franchise sales and growth roles

The Franchise Support Manager focuses on assisting existing franchisees and ensuring smooth operations, while the Franchise Development Coordinator primarily handles franchise sales and expansion efforts. Both roles are essential in franchising but serve different stages of the franchise lifecycle.

What cities in Washington are hiring for Franchise Support Manager jobs?

Cities in Washington with the most Franchise Support Manager job openings:

Infographic showing various Franchise Support Manager job openings in Washington as of July 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Corporate Trainer

Washington, DC • On-site

Toastique
11 - 50 employees
Learn more about Toastiqueexternal

Other

Posted 15 days ago

Toastique rating

5.0

Company rating: 5.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description

The Corporate Trainer will develop and oversee training for franchisees at corporate locations in the DC area. The Corporate Trainer is also responsible for traveling and providing in-store training for new and existing franchise locations throughout the United States. The Corporate Trainer will start working in the corporate stores (for a minimum of 60 days) as a Team Member to ensure they become well versed in all responsibilities in store operations prior to training & traveling as a Corporate Trainer.


10%-30% travel is required and will depend on franchisee scheduled openings.


Responsibilities

  • Execute the 4-week Franchisee Training Program on site in Washington, DC for Toastique franchisees

  • Support and guide franchisees on site for new Toastique location grand openings nation wide by assisting in coaching their frontline team members, preparing the restaurant space, and leading by example with exceptional customer service to ensure a successful grand opening weekend

  • Provide tools and support to Managers and Franchisees for trainingteam members

  • Exercise leadership: encourage, persuade, and convince others to maintain high standards. Use an appropriate leadership style for different situations.

  • Establish credibility through competence, continuity, integrity, and kindness

  • Become a Toastique brand ambassador incompanypolicies, procedures, standards, and goals. Maintain a current working knowledge of industry standards and regulations by working in the restaurants.

  • Consistently display drive, energy and operate with a sense of urgency during eachtraining

  • Supervisetraining; utilize an individual's strengths to maximize their potential.

  • Measure and provide counsel on improving operational and individual performance

  • Foster open communication with management, team members & Franchisees

  • Observe, communicate and follow up on opportunities and achievements in restaurants with Director ofTraining

  • Support the activities of new restaurant openings which may include pre-openingtrainingand hands-ontrainingactivities

  • Support managers and Franchisees in developing managers and the succession of team members

  • Respond to requests, inquiries, emails, and others in a timely, accurate fashion

  • Flexible working hours required, including weekends

  • Able to travel out of state for Franchise support - Travel will be in/out of state anywhere from 3-14 days at a time depending on the reason for the location visit (ie: grand opening, additional support or evaluation, follow up)

  • Conduct onsite reviews and audits (Prime visits) of Franchise stores measuring performance against corporate operational initiatives and ensure franchisees understand and uphold brand standards (Food Safety, Quality, Service, Cleanliness), operational metrics, expectations, and brand standards (fast, accurate, friendly, etc.).

  • Follow-up on all new store openings within your designed territory, ensuring the hand-off from development, to store trainer, and to operations occurred with excellence and the store has been set up for success. Conduct New Store training in special circumstances when Trainer is not available.

  • Effectively plan and schedule travel calendar to gain efficiencies and utilize all systems and tools needed to execute highly effective visits.


Requirements

  • 2-5 years of leadership/training experience (at least 2 in a restaurant environment)

  • Open availability including weekends and some holidays

  • Open to travel 3-14 days at a time

  • Reliable transportation

  • Knowledge in Toast POS system preferred

  • Spanish speaking preferred

  • Barista knowledge preferred

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